2. Objectives
• To set up centralized entry page for
scheduling online sessions between
a patient and an expert
• To establish and configure the process and
technical platform
• To get the end-user(s) trained on the
concept and the created platform
• To start using the platform for remote live
connections to patients in The Netherlands
from July 2011 onwards
12-10-12 presentation title 2
3. Process Flow
• Homepage and
promo panel: click
to schedule your
call
Spreek met een Schedule
ervaringsdeskundige appointment, or
send your question
Bekijk hier de via email
beschikbaarheid en regel je
telefonisch gesprek of
stuur een email
4. Regel uw afspraak met een
Regel uw afspraak met een
ervaringsdeskundige
ervaringsdeskundige Schedule appointment, or send
Of stuur uw vraag via email.
Of stuur uw vraag via email. your question via email
Contacteer een Please register to book an appointment
Please register to book an appointment
ervaringsdeskundige
Intro text ++picture of expert ++
Intro text picture of expert
Calendar view with available timeslots
Calendar view with available timeslots
Datum 10u00 10u20 10u40
Calendar: always shows upcoming
for dates – deletes past dates
Bevestig uw
Maandag 6 juni 2011 gereserveerd afspraak
Maandag 13 juni 2001 gereserveerd
Maandag 20 juni 2011
gereserveerd
Maandag 27 juni 2011
12-10-12 presentation title 4
5. Scheduling the appointment
Attempt to book an
Attempt to book an
NO triggers pop-up: please
triggers pop-up: please
appointment:
appointment: login or register.
login or register.
Logged in?
Logged in?
YES Follows existing login
Follows existing login
Click on empty timeslot: triggers pop-up: You
Click on empty timeslot: triggers pop-up: You
indicated you want to schedule an appointment or registration
or registration
indicated you want to schedule an appointment
on Monday 66june at 10u30 am. The expert can procedure
procedure
on Monday june at 10u30 am. The expert can
call you on this number/Skypename. (prefilled
call you on this number/Skypename. (prefilled
field with option to change). Please check your
field with option to change). Please check your
email address. A confirmation email will be sent
email address. A confirmation email will be sent
to register the appointment.
to register the appointment.
Confirm: pop-up closes and ‘Bevestig uw
Confirm: pop-up closes and ‘Bevestig uw
afspraak’ is shown.
afspraak’ is shown.
Cancel: pop-up closes; no appointment
Cancel: pop-up closes; no appointment
scheduled.
scheduled.
Click on ‘gereserveerd’: triggers pop-up: Please
Click on ‘gereserveerd’: triggers pop-up: Please
select other time or date
select other time or date
12-10-12 presentation title 5
6. You indicated you want to schedule an appointment on
Monday 6 june at 10u30 am.
Please check your email address. A confirmation
Contacteer een
email will be sent to register the appointment.
ervaringsdeskundige
Email address
Email address
Bevestig uw
afspraak
Send me aa
Send me
gereserveerd
confirmation email
confirmation email
gereserveerd
12-10-12 presentation title 6
7. Booked appointment
No appointment
No appointment
Appointment booking
Appointment booking NO scheduled in calendar
scheduled in calendar
successful
successful ––no actions
no actions
YES
Confirmation mail to patient:
Confirmation mail to patient:
Details of the appointment
Details of the appointment Confirmation mail to
Confirmation mail to
Confirmation link to
Confirmation link to Administrator
Administrator
confirm timeslot ++landline
confirm timeslot landline Confirmation
Confirmation
number/Skypename ++
number/Skypename
preferred reminder time link clicked
link clicked Confirmation mail to
Confirmation mail to
preferred reminder time
(multiplechoice) expert
expert
(multiplechoice)
Technical explanation of
Technical explanation of
call set-up
call set-up Confirmation mail to
Confirmation mail to
Advocates (Monica, Judith,
Advocates (Monica, Judith,
Laurens)
Laurens)
Shortly before call
Shortly before call
Reconfirmation mail to patient ++copy to expert:
Reconfirmation mail to patient copy to expert:
Confirmation of timeslot
Confirmation of timeslot
Technical explanation of call set-up
Technical explanation of call set-up
12-10-12 presentation title 7
8. Your appointment with and expert will take place on :
Monday 6 june at 10u30 am.
The expert will call you on Skype name or
Skype name or
Contacteer een phone number
phone number
ervaringsdeskundige
You will receive a reminder <dropdown> prior to the
call
gereserveerd
Bevestig uw
afspraak Confirm
Confirm
appointment
appointment
gereserveerd
12-10-12 presentation title 8
9. At time of appointment
The expert sets up the connection
The expert sets up the connection
with the patient (landline/Skype).
with the patient (landline/Skype). NO Expert logs failed call
Expert logs failed call
and closes call
and closes call
Successful?
Successful?
YES Call is executed
Call is executed
Closed failed call
Closed failed call
End of call triggers
End of call triggers triggers mail with:
triggers mail with:
evaluation form ++
evaluation form reason for failure ++
reason for failure
proposal to schedule aa
proposal to schedule proposal to schedule aa
proposal to schedule
new call ififdesired
new call desired new call ififdesired
new call desired
12-10-12 presentation title 9
10. DISCLAIMER:
Current presentation is confidential. All proposed concepts and ideas presented here
are intellectual property of Across Health, and are to be used in collaboration with
Across Health.
XX/XX/2011
Name
Editor's Notes
CMS : - The table should be dynamic = automatically changes when a date has past (f.e. On Tuesday June 7th, the table should show Monday 13th, 20th, 27th, July 4th Once appointment has been clicked, “Bevestig uw afspraak” should appear. Once the appointment has been confirmed by email, it should show “Uw afspraak” -When appointment is clicked an automated email should be sent with a link to confirm the appointment. - Possibility to send an email to the expert. Webform + mailto
Automated email to be sent with details of the appointment + a confirmation link. Once confirmed via email, the message “Bevestig uw afspraak” changes into “Uw afspraak” Voorbeeld formulier
When an appointment is clicked, this pop up shows. The visitor can check/correct his contact details and ask a confirmation email.
The confirmation link should go to a dynamic page which gives an overview of all details of the appointment Timeslot Landline number Reminder time (multiple choice) Once confirmation link is clicked – and the visitor has confirmed his appointment on the landingpage - a confirmation email should be sent to the Administrator (UCB), experts and advocates. The confirmation link only stays active for 24h. In case the appointment was not confirmed within 24h, the timeslot should become available again. The CMS should create one report per week that gives an overview on the amount of appointments scheduled on the upcoming 4 weeks. This report should be sent via email to Anouk.
Once appointment is confirmed via email, the visitor gets the following screen. Here he can fill out his Skype name or phone number and choose when he wants to be reminded. Dropdown : 1 day 1 hour 15 minutes 0 minutes CMS : check if they can schedule an automated email reminder 1 day/1 hour/15min prior to the call
Evaluation form to be sent to the email address of the patient + information on how they could schedule a new call if desired. In the email we also give more information on the site (Call to actions to go back to the site) In case of failed call, the expert should send an email to the patient with reason of failure + information on how to schedule a new call if desired. In the email we also give more information on the site (Call to actions to go back to the site)
