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Is
Mattering
The Agenda
@angelamaiers
#GISDNEO
YOU
MATTERMATTER
YOU
View Video:
https://www.youtube.com/watch?v=XSpn5IoZARE
WHY?
WHY?WHY?
WHY?
2. Value
1. Notice
3. Essential
YOU
MATTERMATTER
YOU
Apathetic
Disgruntled
Weary
Bored
Disengaged
Complacent
Depressed
dispair
88
%
Gallup 2015
February 2016
Mattering Gap
HEART SHARE
“ I have at least one teacher

who makes me excited

about the future.
”
“At this school I have
the opportunity to do
what I do best every day.
”
“ My teachers make me feel
schoolwork is important.
”
Hope
Wellbeing
Engagement
3.72
2.04
“mattering quotient”
4th
12th
Secure the
HEART
or you don’t have
a shot at their
BRAINS
OR
BUSINESS
OUR
Mission
Brittni Darras
Colorado Springs ,Colorado
How could somebody say such
nice things about me?
I did not think that
anyone would miss me
if I was gone.
”
“
-16 year old High School Student-
Brittni Darras
Colorado Springs ,Colorado
Do This!
Let’s
IT STARTS
WITH US!
I matter.
Worthiness
is a daily
practice
View Video
https://www.youtube.com/watch?v=qR3rK0kZFkg
Conclusions
I would run to school if….
What makes
you run
to work?
What employees want
Common Sense
Commonplace
=
Practice of Mattering
2 5 2
HEART-SHARE
World-class service is not simply a matter

of friendly customer service or

staff with good manners.


Everything that a customer sees,

hears, or touches impacts the experience—
Everything Speaks; Everything Matters.
It’s an all encompassing
approach and
business decision
MATTER
IS A
CHOICE
Practice of Mattering
2 5 2
TWO2
Look at me? Notice me? See me?
SAY MY NAME
FIVE5
THE
LANGUAGE
OF
The
Language
of Mattering
I really appreciated when you...
The advice you shared....
You made me feel so...
Thank you so much for...
I highly valued...
Your smiles and your...
It made my day when....
It was a blessing to have met you...
I was impressed by your...
I truly valued...
I felt ____, until you...
What I like about you is your....
I really admire your...
I loved when you...
I am so thankful that...
You have an amazing way of...
When you....You’re was exactly what I needed...
I’ve been so impressed by your
Thank you for...
You are a blessing...
Lasting
Give
Compliments
TWO2
W.O.W.
(Worthy of the World)
Be Somebody’s Somebody
Practice of Mattering
2 5 2
YOU
MATTERMATTER
YOU
TO ME!
YOU MATTER
@angelamaiers
#CHOOSE2MATTER

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