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7 c's of effective communication
1. 7 C’S OF EFFECTIVE
COMMUNICATION
Web 2.0 Assignment
Presented By
Arun M.
Imran Alam
Deepika Sethia
Saravana Kumar
Anindya Kumar Neog
2. THE 7 C’S ARE :
CLARITY
CONSIDERATION
CONCISENESS
COURTESY
CONCRETENESS
CORRECTNESS
COMPLETENESS
3. CLARITY
Clarity demands the use of simple language and easy sentence structure
in composing the message.
Clarity implies emphasizing on a specific message or goal at a time, rather
than trying to achieve too much at once.
Mysterious, vague, distorted or conflicting messages foster mistrust.
Clarity in communication has following features:
It makes understanding easier.
Complete clarity of thoughts and ideas enhances the meaning of message.
Clear message makes use of exact, appropriate and concrete words.
4. Correctness in communication implies that there are no grammatical errors
in communication.
The message is exact, correct and well-timed.
The facts and figures used in the message should be precise and accurate.
Communication must be correct in tone, format and style of expression
CORRECTNESS
5. CONCISENESS
Conciseness means wordiness, i.e. communicating what you want to
convey in least possible words without forgoing the other C’s of
communication.
A concise message saves time and cost of both the sender and the
receiver.
The aimless verbiage, unnecessary details and heavy paragraphs should
be avoided.
6. COMPLETENESS
It should convey all facts and figures required by the audience.
Complete communication develops and enhances reputation of an
organization.
Complete communication helps in better decision-making.
7. CONSIDERATION
Consideration demands to put oneself in the place of receiver while
composing a message. It refers to the use of You attitude, emphases
positive pleasant facts, visualizing reader’s problems, desires, emotions
and his response.
Consideration implies “stepping into the shoes of others”.
Modify your words in message to suit the audience’s needs while making
your message complete.
8. CONCRETENESS
Being definite, vivid and specific rather than vague, obscure and general
leads to concreteness of the message. Facts and figures being presented in
the message should be specific.
Concrete messages are not misinterpreted.
9. COURTESY
Courtesy means not only thinking about receiver but also valuing his
feelings.
Use polite words and gestures, being appreciative, thoughtful, tactful, and
showing respect to the receiver.
Courtesy builds goodwill.