This talk was given in National Conference on Emerging Trends in Business- NCETB 2016, @Christ University on 12 Feb 2016 The topic was Knowledge Management through SECI Model and effective Tacit to Explicit Conversion-An experience sharing. This talk focused our experience of knowledge management using the SECI Model. SECI Model focuses on four modes of Knowledge management: 1. Tacit to Tacit (Socialization) 2. Tacit to Explicit (Externalization) 3. Explicit to Explicit (Combination) 4. Explicit to Tacit (Internalization) Provided details about our experience of converting the tacit knowledge to explicit knowledge. Tacit knowledge is the experience and the knowledge which is residing the minds of people. Many times bringing this out is a big challenge and it gets lost as soon as the member leaves the organization or moves to another project.

1. Knowledge Management- Tacit to Explicit perspective
Anish Cheriyan Director Quality & Knowledge Management Head,
Arnab Dasgupta, Senior Project Leader- Quality & KM Officer

2. • India has world's
largest youth
population: UN
report*
• * http://articles.economictimes.indiatimes.com/2014-11-
18/news/56221890_1_demographic-dividend-youth-population-
osotimehin

3. Image Courtesy:
http://image.shutterstock.com/z/stock-photo-man-
sitting-on-tree-stump-telling-story-to-boy-and-girl-
grandpa-telling-story-to-grandson-and-83891680.jpg

4. Content
• Knowledge Management
• Challenges
• SECI Model
• KM Implementation
• Summary
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5. 5
 Knowledge Management is the explicit and systematic
management of vital knowledge - and its associated processes of
creation, organization, diffusion, use and exploitation.
 Knowledge Management is about People, Culture, Systems &
Processes
What is Knowledge Management?
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6. Challenges 1: “Don’t Share Syndrome”
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7. Challenges 2: “Lazy to Share”
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8. Challenges 3: “Too many General Sharing, No value”
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9. Challenges 4: “Scattered, Not Organized Knowledge”
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10. Challenges 5: “No Community Thinking”
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Image Courtesy: knowledgecommunity.ph

11. FacebookFacebook
WhatsappWhatsapp
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12. Meeting over a Coffee!Meeting over a Coffee!
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13. Informal Get TogetherInformal Get Together
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14. Image Courtesy: careeranna.com http://images.desimartini.com/media/uploads/koffee-with-karan-

15. Conference ..Conference ..
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16. Website!Website!
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17. SECI Model
Combination: Explicit to
explicit
This is the simplest form.
Codified knowledge sources
(e.g. documents) are
combined to create new
knowledge. –it does not
extend the company’s
knowledge base
Internalization: Explicit to tacit
As explicit sources are used and
learned, the knowledge is
internalized, modifying the
user's existing tacit knowledge.
Socialization: Tacit to tacit
Knowledge is passed on
through practice,
guidance, imitation, and
observation.
Externalization: Tacit to
explicit
Tacit knowledge is codified
into documents, manuals,
etc. so that it can spread
more easily through the
organization.
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18. Quality Control Circle (QCC)
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Image Courtesy: artoflean.com

19. Knowledge Forums
Image Courtesy: kenwebseo.com Image Courtesy: zendesk.com Image Courtesy: elearningtech.blogspot.com
Image Courtesy: only4hackers.blogspots.com

20. Quality Management System
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21. Community of Practice
Organization Community of Sharing Structure
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Image Courtesy: socialserviceinstitute.sg

22. Knowledge Cafe
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23. Share your Success Story..
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24. Can we do this together.. 
http://www.slideshare.net/Celcius233/eliciting-tacit-
knowledge-for-learning

25. 25
Q&A

26. THANK YOU