Quotes from the eBook by Ann Holman centred on how we may have to change our business models to respond to the future demands of customers and employees. Prepare to be challenged!

2. “ Hypocritical organisations will struggle beneath a weight of authenticity…..”

3. “ The true power is when our community is talking to each other about our brand…..”

4. “ Collaboration will take us down deviant streets of intrigue, curiosity and discovery…..”

5. “ Scarcity is a great seller, abundance of choice leads to indifference or procrastination…..”

6. “ A business nowadays needs to look more like a circus than a doctors waiting room…..”

7. “ We’ve been focused on the masses and the numbers for too long, when we live in a world of niches…..”

8. “ We all need to have huge heaps of influence, no matter what rock we are sat on…..”

9. “ Some are finding the balance between shouting and whispering tough to find…..”

10. “ Power is under a full scale assault and it just lost…..”

11. “ The relationships we form are more important than products or price, cos’ they are worth more…..”

12. “ Risk the replaceable don’t risk the irreplaceable…..”

13. “ Today you are perhaps defined by what you share not what you own…..”

14. “ You have a problem if you’re people are doing their most innovative & exciting stuff away from your company…..”

15. “ We live in a world of interruption, we must restore order over our time…..”

16. “ People have replaced products…..”

17. “ With true customers we can be intimate not intrusive…..”

18. “ Trust is in crisis…..”

19. www.annholman.co.uk www.twitter.com/annholman