Using outsourced call center services can provide tremendous benefits, including lower costs and improved customer relationships. But, a bilingual call center can expand your market and enhance your revenue opportunities. Along with these tangible benefits, you’ll also demonstrate a sense of cultural sensitivity to your audiences. The ability to recognize cultural differences can also earn your company respect. Learn more about Call Center Services by visiting http://www.answernowinc.com/.

1. Call Center Services:
Why Companies Need a Bilingual Provider

2. Call Center Services
 In many situations, deciding to outsource your call center services is a
wise strategic move to lower costs and improve customer relationships.
 But you may be missing major opportunities if you don’t consider a
bilingual answering service.
 According to recent estimates, the U.S. is home to the fifth largest
Hispanic population in the world.
 Companies must be able to address Spanish-speaking customers to tap
this valuable market.
 Fortunately, some expert call center services provide this vital language
capability.

3. Call Center Services
Major Benefits of Outsourcing Call Center Services
• Outsourcing call center services, in general, provides companies with an
impressive value proposition.
• Since you don’t have to build an in-house service, you forego the expense of
staffing, training and maintaining personnel.
• You also don’t have to make the huge capital investments required for a call
center operation, including facilities and technology.
• Typically, companies aren’t able to hire the same number of representatives as an
outsourced call center.
• As a result, in-house response times may suffer.

4. Call Center Services
Major Benefits of Outsourcing Call Center Services
• Outsourcing allows you to have a large, dedicated staff at your disposal
that you don’t have to worry about training or managing.
• Another crucial role outsourced call centers play, and one often not realized, is in
disaster recovery.
• What happens when your company experiences an outage from a hurricane,
tornado, earthquake or other natural disaster?
• Chances are, an off-site, outsourced call center will provide the back-up services
you need to keep operating.
• In addition, scalability plays a major role in an outsourcing decision.

5. Call Center Services
Major Benefits of Outsourcing Call Center Services
• Companies don’t have to worry about covering peak call periods or ramping up
for large campaigns. Then, risk having call staff idle or unproductive during
slower periods.
• Instead, outsourced call services meet company requirements on an as-needed
basis.

6. Call Center Services
Key Advantages of Bilingual Call Center Services
• Outsourcing call center services can lower costs, streamline service and improve
customer relationships.
• Add in bilingual capability and you get even more value.
• Single language call centers put your company at a grave disadvantage.
• Multiple languages are spoken in America, and Spanish is by far the most widely
used besides English. Not including Spanish-speaking representatives in your call
centers means you risk not reaching all of your customers and prospects.
• Companies must realize some people don’t speak English. Recent census figures
estimate 9% of Americans cannot speak any English. By adopting Spanish-
speaking call center services, you quickly and easily expand your market.

7. Call Center Services
Key Advantages of Bilingual Call Center Services
• In addition to those Americans who can’t speak any English, many aren’t fluent.
The lack of confidence in their language skills may cause some people to avoid
speaking English. These people routinely default to Spanish whenever possible
because it’s what makes them most comfortable.
• Companies need to recognize this and adapt their call centers accordingly. If a
potential customer might avoid your products or services because they feel they
can’t communicate easily with your representatives, you’ve lost an opportunity.
• An easy and worthwhile investment in bilingual call center services will create a
more welcoming environment for Spanish-speaking customers and prospects.
And, you’ll position your company for greater revenue potential.
• You’ll not only expand your opportunities within the U.S. market, but you can
branch out to other Spanish-speaking countries. By using bilingual call center
services, you open up new international markets.

8. Call Center Services
Key Advantages of Bilingual Call Center Services
• Using outsourced call center services can provide tremendous benefits, including
lower costs and improved customer relationships.
• A bilingual call center can expand your market and enhance your revenue
opportunities.
• Along with these tangible benefits, you’ll also demonstrate a sense of cultural
sensitivity to your audiences. The ability to recognize cultural differences can also
earn your company respect.

9. About the Author
Michelle Weiss is Vice President of AnswerNow,
a premiere answering service and bilingual call
center service provider.
Learn more about Call Center Services by visiting
http://www.answernowinc.com.