2. The #FutureOfCamp is…
…bright.
It has been my experience that parents are increasingly looking for
a camp experience which matches their own. They want their kids
to come home with dirt under their fingernails, scrapes on their
knees, and stories of adventure and friendships. The bad news is
that it is getting a bit harder to provide that kind of experience with
all of the regulations (most of them good regulations), new health
concerns, child abuse prevention best practices, and the counter-
trend of hyper-safety consciousness. The good news is that when
you figure out how to balance all of this stuff without taking your
eye off of the ball (the ball being a truly traditional camp
experience), then your camp fills up, your staff comes back year
after year, and you fill your own scrap book with great memories.
- Thad Gifford Smith, Executive Director of YMCA Camp Combe
5. Meet Debbie Director
a driven camp director who is
passionate about making her summer
camp a safe place for children to learn
and grow through their experiences.
6. Meet Rick Registrar
a coffee-loving registrar who has many
responsibilities. He is often
overwhelmed and works long hours,
but is dedicated to the camp and its
mission.
7. Meet Betty Bookkeeper
a detailed and organized bookkeeper in
charge of camp finances, yet
compassionate and understanding if
parents can’t pay on time. If a camper
can’t afford camp or the budget is tight,
she’ll find a way to make it happen!
8. Meet Cody Camper
an enthusiastic camper who is
accident prone, allergic to peanuts,
and is not used to being away from his
parents for more than a weekend.
9. Meet Pat Parent
a very involved parent who frequently
calls into camp and likes to “check in”.
She may seem demanding, but it’s
because she wants to make sure her
child is safe and happy.
10. Pre-Camp
Betty Needs to Collect $15,000
It’s a month out before start of camp at Camp
Like-A-lot and Betty has over $15,000 in
uncollected camp fees and now she is wondering
allowing parents to pay later was a good decision.
Custom Filters
Auto Billing
Online Account
11. Pre-Camp
Rick has 27 new voice mails
It’s 2 weeks before the start of camp and parents are
calling and emailing…Rick has 1,100 campers this year
which means hundreds of requests around activities,
cabin assignments, allergy notifications etc.
Internal Data Fields
Assignment Center
Buddy Requests
12. Pre-Camp
Debbie needs to talk to the
parents…ALL OF THEM!
A week out from camp and things are crazy, did
parents get reminders on what to pack? Are
medical forms all in? Waiver forms? What about the
permission slips for the campers attending just
week 3?
Communication Center
CRM tab in Data Center
Reminder Tab
13. During-Camp
Cody has lost his flip-flops
Day 1, Cody lost his flip-flops, day 2 broke his
sunglasses, day 3 rips his only swim suit , day 4
runs out of t-shirts…Cody needs to visit the camp
store but doesn’t have money and Betty needs a
way to track the inventory.
POS Integration
Data Center
Online Account Access
14. During-Camp
Debbie has a medical emergency
During a field trip to the Nature Park Cody
convinces Dan to trade deserts but the peanut
butter on the cookie starts a severe allergic
reaction.
Online Medical Forms
Report Center
Text messaging
15. During-Camp
Pat wants to know how Cody is doing
This is the first time Cody has been away from
home for more than a week. Cody is feeling
homesick and Pat is desperate to know how he is
doing.
eCamp Photos + Emails
Communication Center
User Reminders
16. Post-Camp
Debbie says good-bye to everyone
It’s the last day at Camp Like-A-Lot and although
exhausted Debbie is sad to see them leave.
Wanting to build on relationships established at
camp, Debbie hopes to see Cody again next year.
Online Registration(last day of camp)
Coupon Codes
Deposits w/ Auto-Billing
17. Post-Camp
Rick wants to do it better next year
The campers are gone and Rick is looking towards
next year thinking how they can better the
experience for the kids and parents while making
his job more manageable in the process.
Online Survey Forms
Communication Center
Coupon Codes
18. Post-Camp
Betty needs money to build the new
climbing wall
Betty is trying to increase revenue for more
scholarships and also wants to help squeeze the
budget so Camp Like-A-Lot can build a climbing
wall for next season.
Donation Forms
Online Store Sale
eCamp Sale