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HOW TO BE AN
EFFECTIVE
COMMUNICATOR
Objectives of effective communication
• Define and understand communication and the
communication process
• List and overcome the filters/barriers in a
communication process
• Practice active listening
• Tips to improve verbal and non verbal
communication
Four common ways we communicate
4 ways of
communication
How do we understand Communication
Communication is the
transmission of an
idea or feeling so
that the sender and
receiver share the
same understanding.
Communication is not a
mysterious process.
It takes place when the
ideas from your mind are
transferred to another’s
and arrive intact,
complete, and coherent.
Process of communication
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response
One-way
communication
Communication types
Presentation by single person
Speech by a famous leader/teacher /persons etc.
Two-way
ONE TO ONE – TALK – SHARE
One to Many
1. One person addressing many people
2. Meeting of group discussion leader leads
Political meetings
3. Seminars etc.
COMMUNICATION COMPONENTS
Vocal communication
Verbal Communication
Non-verbal communication
 Active
Listening
 Eye contact
 Posture
 Simple
language
 Questioning
skills
HELPFUL TIPS
 Quicker problem
solving
 Better decision making
 Steady work flow
 Strong business
relations
 Better professional
image
Distractions
Use of jargon
Poor listening skills
Cultural differences
Language differences
Emotions
Assumptions/Misconceptions
Inappropriate medium
Noi
se
Hearing – Physical
process, natural,
passive
Listening – Physical as
well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.
Hearing
Choosing
Understanding
Responding
The
reception of
sound.
The act of
choosing to
focus
attention on
the
message.
Deciding what
the message
means to you.
Your reaction to
the message. It
can be
emotional and
intellectual.
Process of listening
Definition of listening:
It is a physical and psychological
process that involves choosing to
listen, understanding, and
responding to symbolic messages
from others.
Your knowledge,
attitudes, values,
beliefs and self-
concept influences
your perception.
You first respond
emotionally, then
intellectually. Then
you decide how to
respond.Your own needs,
interests,
attitudes, and
knowledge
affects your
choice to pay
attention.
Not everyone
hears the
same way.
Men actually
prefer certain
frequencies.
BLOCKS TO LISTENING
• Never compare yourself
constantly comparing yourself to the other
person, checking to see if you measure up
in terms of intelligence, wit, emotional
stability, competence, or even level of
suffering or children's achievements.
• Mind Reading
what you think someone "really means"
(based primarily on your own feelings,
assumptions, or hunches) than to what he
or she is actually saying.
•Rehearsing
planning your response to what someone is saying to you while the other
person is still speaking.
•Filtering
tuning out certain topics or you may hear only certain things and tune
everything else out, any possible hint of unhappiness, no matter what he
actually says.
• Judging
if you decide ahead of time that the other person is not worth
hearing (because he or she is "stupid," "crazy,"'"hypocritical," or "
immature"), and that you will therefore listen only in order to confirm
your opinion.
• Dreaming
you pay only a fraction of your attention to the person talking;
inside, your thoughts are wandering elsewhere.
• identifying
whatever you hear from the other person triggers memories of your
own similar experiences, and you can't wait to.jump into your own
story.
• Advising
Jumping in with advice when the other person has barely stopped
Keen look on your communication
• Sparring
If you listen only long enough to find something to
disagree with, and then assert your position-—regardless
of what the other person says.
• Being Right
If you want to prove that you're right or to avoid the
suggestion that you're wrong— including lying, shouting,
twisting the facts, changing the subject, making excuses,
and accusing
• Derailing
changing the subject or make a joke whenever you
become bored or uncomfortable with the conversation.
• Placating
being so concerned with being nice, agreeable, or liked
that without really listening you agree with everything
being said.
Be active and attentive
The process of recognizing,
understanding, and
accurately interpreting
communicated messages
and responding to spoken
and/or nonverbal
messages.
Be a better listener
 Don’t talk – listen.
 Don’t jump to conclusions.
 Listen between the lines.
 Ask questions/paraphrase.
 Don’t get distracted by the
environment.
 Keep an open mind.
 Be willing to listen to someone
else’s point of view and ideas.
 Provide feedback.
 Take advantage of your brain
power.
BE SMART IN YOUR VERBAL COMMUNICATION-TIPS
o Eliminate Noise
o Get Feedback – Verbal & Body
Signals
o Speak Slowly & Rephrase your
sentence
o Don’t Talk down to the other
person
o Listen Carefully & Patiently
Body Language - Tips
 Keep appropriate
distance
 Touch only when
appropriate
 Take care of your
appearance
 Be aware - people may
give false cues
 Maintain eye contact
 Smile genuinely
Effective communication skills 1-0
Effective communication skills 1-0

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Effective communication skills 1-0

  • 1. HOW TO BE AN EFFECTIVE COMMUNICATOR
  • 2. Objectives of effective communication • Define and understand communication and the communication process • List and overcome the filters/barriers in a communication process • Practice active listening • Tips to improve verbal and non verbal communication
  • 3. Four common ways we communicate 4 ways of communication
  • 4. How do we understand Communication Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Communication is not a mysterious process. It takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent.
  • 6. One-way communication Communication types Presentation by single person Speech by a famous leader/teacher /persons etc.
  • 7. Two-way ONE TO ONE – TALK – SHARE
  • 8. One to Many 1. One person addressing many people 2. Meeting of group discussion leader leads Political meetings 3. Seminars etc.
  • 9. COMMUNICATION COMPONENTS Vocal communication Verbal Communication Non-verbal communication
  • 10.  Active Listening  Eye contact  Posture  Simple language  Questioning skills
  • 11. HELPFUL TIPS  Quicker problem solving  Better decision making  Steady work flow  Strong business relations  Better professional image
  • 12. Distractions Use of jargon Poor listening skills Cultural differences Language differences Emotions Assumptions/Misconceptions Inappropriate medium Noi se
  • 13. Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
  • 14. Hearing Choosing Understanding Responding The reception of sound. The act of choosing to focus attention on the message. Deciding what the message means to you. Your reaction to the message. It can be emotional and intellectual. Process of listening Definition of listening: It is a physical and psychological process that involves choosing to listen, understanding, and responding to symbolic messages from others. Your knowledge, attitudes, values, beliefs and self- concept influences your perception. You first respond emotionally, then intellectually. Then you decide how to respond.Your own needs, interests, attitudes, and knowledge affects your choice to pay attention. Not everyone hears the same way. Men actually prefer certain frequencies.
  • 16. • Never compare yourself constantly comparing yourself to the other person, checking to see if you measure up in terms of intelligence, wit, emotional stability, competence, or even level of suffering or children's achievements. • Mind Reading what you think someone "really means" (based primarily on your own feelings, assumptions, or hunches) than to what he or she is actually saying. •Rehearsing planning your response to what someone is saying to you while the other person is still speaking. •Filtering tuning out certain topics or you may hear only certain things and tune everything else out, any possible hint of unhappiness, no matter what he actually says.
  • 17. • Judging if you decide ahead of time that the other person is not worth hearing (because he or she is "stupid," "crazy,"'"hypocritical," or " immature"), and that you will therefore listen only in order to confirm your opinion. • Dreaming you pay only a fraction of your attention to the person talking; inside, your thoughts are wandering elsewhere. • identifying whatever you hear from the other person triggers memories of your own similar experiences, and you can't wait to.jump into your own story. • Advising Jumping in with advice when the other person has barely stopped Keen look on your communication
  • 18. • Sparring If you listen only long enough to find something to disagree with, and then assert your position-—regardless of what the other person says. • Being Right If you want to prove that you're right or to avoid the suggestion that you're wrong— including lying, shouting, twisting the facts, changing the subject, making excuses, and accusing • Derailing changing the subject or make a joke whenever you become bored or uncomfortable with the conversation. • Placating being so concerned with being nice, agreeable, or liked that without really listening you agree with everything being said.
  • 19. Be active and attentive The process of recognizing, understanding, and accurately interpreting communicated messages and responding to spoken and/or nonverbal messages.
  • 20. Be a better listener  Don’t talk – listen.  Don’t jump to conclusions.  Listen between the lines.  Ask questions/paraphrase.  Don’t get distracted by the environment.  Keep an open mind.  Be willing to listen to someone else’s point of view and ideas.  Provide feedback.  Take advantage of your brain power.
  • 21. BE SMART IN YOUR VERBAL COMMUNICATION-TIPS o Eliminate Noise o Get Feedback – Verbal & Body Signals o Speak Slowly & Rephrase your sentence o Don’t Talk down to the other person o Listen Carefully & Patiently
  • 22. Body Language - Tips  Keep appropriate distance  Touch only when appropriate  Take care of your appearance  Be aware - people may give false cues  Maintain eye contact  Smile genuinely