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TELE FACING AN ART OF DONOR ACQUISITION & RETENTION
Who holds my CHEESE & how much? PRIVATE FUND RAISNING P S R 75 % OTHERS 25 %
Current Scenario ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Current Scenario………contd ,[object Object],[object Object],[object Object],[object Object]
MODES OF DIRECT MARKETING ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
Tele-facing ,[object Object],[object Object],[object Object],[object Object]
Benefits of Tele-facing ………… ,[object Object],[object Object],[object Object],[object Object],[object Object]
PROCESS ,[object Object],[object Object],[object Object],[object Object],[object Object]
Team Composition Facer Coordinator Call Centre Tele Caller Team Leader
PROCESS CHART Tele caller calls Prospects & fixes appointment for Facer Team Leader passes the lead to the Coordinator or facer Facer meets Donor and seeks donation & donation is sent to the NGO Tele Caller makes Thanks Call & seeks Referrals
Steps for DONOR acquisition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4 golden C’s – A-I-D-A ……….. ,[object Object],[object Object],[object Object],[object Object]
Hand holding a prospective donor ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CLOSING – The ultimate GOAL ,[object Object],[object Object],[object Object],[object Object],[object Object]
SUCCESS MANTRA!! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Donor Retention ,[object Object]
DONOR SERVICING - 4 Easy steps ,[object Object],[object Object],[object Object],[object Object]
DONOR UP-GRADATION Prospects Starters Regular Donors Major Donor Legacy Upgrading Upgrading Referrals Upgrading Upgrading
 
[object Object],[object Object],[object Object],[object Object],[object Object]

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Naresh Kakkar Pres

  • 1. TELE FACING AN ART OF DONOR ACQUISITION & RETENTION
  • 2. Who holds my CHEESE & how much? PRIVATE FUND RAISNING P S R 75 % OTHERS 25 %
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  • 10. Team Composition Facer Coordinator Call Centre Tele Caller Team Leader
  • 11. PROCESS CHART Tele caller calls Prospects & fixes appointment for Facer Team Leader passes the lead to the Coordinator or facer Facer meets Donor and seeks donation & donation is sent to the NGO Tele Caller makes Thanks Call & seeks Referrals
  • 12.
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  • 19. DONOR UP-GRADATION Prospects Starters Regular Donors Major Donor Legacy Upgrading Upgrading Referrals Upgrading Upgrading
  • 20.  
  • 21.