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Top association
management
features
Presented by: Austin Gibson and Jordan Hoffman
Date: September 8, 2022

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Community Association,
Account Executive II
Austin Gibson
Presenter
Field Solution Engineer
Jordan Hoffman
Presenter

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01
Importance of
customer feedback
02
Top features on the
market
03
Q&A
Today’s
Agenda:

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Simpler is
better
Great, innovative
products are key
to a great business
Listening to
customers is in
our DNA
Small, focused
teams keep
us agile
Great people make
a great company
We do the
right thing;
It's good for
business

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Listening to
customers is
in our DNA

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USER RESEARCH
CONTINUOUS
FEEDBACK &
ITERATION
Detailed
Discovery
MARKET
VALIDATION
Brainstorm
Ideas
Build &
Release
Customer
Feedback
Customer
Feedback
Identify & Prioritize
Opportunities
Validate
Opportunities
Customer-driven development

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“AppFolio makes updates and enhancements
to their software almost weekly. I think this is
a major differentiator — our previous solution
was always the same. AppFolio also invites us
to beta programs to try new things out and
wants our feedback.”
Rob Bishop
Vice President, RCP Community Management

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Online Portal Communication photo
A one-stop-shop to pay dues, submit
architectural and maintenance
requests, approve board business
and in-app messaging

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“It really comes down to how we manage the
communication that comes in. With AppFolio, all of
our employees have access to the same information,
so if one of our residents has a question, they can
immediately find an answer.”
Jordan Levine
Co-founder Pelican Property Management

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Accounting
& reporting

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Collect payments online and link directly to
your bank account
Automate your payment processing with
Smart Bill Entry and AI technology
Customized Reports to track the financial
health of each association

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Would you like a customized demo
of AppFolio Property Manager?
18
Quick Poll

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Ask us anything.
Questions?

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Thank you ✌