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SlideShare utilise les cookies pour améliorer les fonctionnalités et les performances, et également pour vous montrer des publicités pertinentes. Si vous continuez à naviguer sur ce site, vous acceptez l’utilisation de cookies. Consultez notre Politique de confidentialité et nos Conditions d’utilisation pour en savoir plus.
Billions of calls processed and thousands of active users
100s of Self-Help, Outbound, Inbound & Blended processes</li></ul>Increasing global channel and customer footprint<br /><ul><li>Presence across India, Philippines, Middle East, Bangladesh, Malaysia, Indonesia
Marketing, Engineering, and Award-winning Support units</li></ul>Recognized by leading industry bodies<br /><ul><li>NASSCOM IT Innovation award winner (2008) for Market-facing innovation
IP Contact Center Technology Pioneer Award from TMCnet
Awarded best ACD, Outbound, Customer Supportin APAC by Contact Center World 2008.
Information can be for routes/nearest bus/fastest route/Tourism buses/cabs/FARES
Caller will voice in the information required (like language option, information required, fare query etc)
The IVR integrated with DB which is further integrated with VTS system
VTS system keeps real time track of vehicles and their positions
The VTS will regularly update on the location and the time required for the vehicle to reach the destination</li></li></ul><li>Inbound IVRS<br />Query Via IVRS<br />Example:<br />A query related to status, presence, fare, distance, time filed via IVRS<br />Customer files query via IVR<br />System generates query response and puts the details in a repository<br />System confirms the status via IVR announcement<br />Information on vehicles with location<br />CAB / BUS<br />GPS/GIS<br />DB<br />Real time status Update<br />
Drishti’s Ameyo – Solution Offering<br />IVRS (Interactive Voice Response System). <br /><ul><li> Provides new and relevant information services
Supports multiple languages</li></ul>Multi-lingual IVRS provides<br /><ul><li> Complete, reliable and high performance software solution
Users can create their personalized service comprising of localized updates, distance advisory, news and fares in the local language of their choice.</li></ul>A complex IVR that incorporates<br /><ul><li> Multi-lingual support
Includes a unique feature called Personalized IVR based on recognition of interaction history for language appropriation (Upon request with added PS charge)</li></li></ul><li>Benefits to Customer –Drishti Competence<br /><ul><li> Auto-Attendant connects the caller with the appropriate department/destination or query responder
Notification solution to quickly deliver time-critical information to customers.
Risk Management and Reduction record call audio for records or transcription, secure confidential information, and authenticate and verify callers
Custom IVR create custom IVR applications for any requirement or project.
Eliminates delay</li></ul>Awarded best ACD, Outbound, Customer Supportin APAC by Contact Center World 2008<br />
BookMyShow – Network 18<br />India’s largest ticketing portal for films, concerts, shows<br />Business Requirements<br /><ul><li>Automated Ticket Booking System through Single pan India number 39895050
Easy change of movies, shows in the IVR via a GUI-based interface
CLI-based routing for regional movie information</li></ul>“Drishti'sadvanced technology platform, Ameyo, proved to be just the right solution that could understand our workflow, and address the core issues in order to achieve process automation while lowering operational and transaction costs. We look forward to Drishti’s support in future too.”<br />Parikshit Dhar<br />Director (IT)<br />
Dial 1298 – Ambulance<br />Nationwide network of Life Support Ambulance Service <br />About<br /><ul><li> Need for efficient and affordable ambulance system
Resource based allocation with equitable mapping
Independent ambulance system with real time tracking for faster response time</li></ul>Key Features<br /><ul><li> Computer Aided Dispatch System (CAD)
Records the details of an emergency incident including location
Finds the next available ambulance and dispatches the ambulance.
Ease of usage Interface</li></li></ul><li>G S Management – Rural IVR<br />A Business services company, delivering business value through services in vertical markets<br />About<br /><ul><li> More than 72.4% of Indian population in rural areas.
Requirement for a simplified, cost-effective and relevant solution</li></ul>Mobile phone-based information service for farmers to be <br /><ul><li> Educated
Assisted</li></ul>Key Features<br />Drishti's Ameyo communications suite became the advanced solution enabling this at an unbeatable cost. <br /><ul><li> Supporting 7 regional languages
Personalized service comprising of localized weather updates, crop advisory, agricultural rural news and market prices
Achieving extremely low costs per transaction</li></ul>Benefits<br /><ul><li> Leverage information technology for individual as well as community benefits.
Provides filtered information to the needs of a rural user in a language he understands through normal telephone beyond any terrestrial boundaries.</li></li></ul><li>ISO 9001-2008 certified<br />Accr. no. MSYS 013<br />Thank You<br />Corporate Office<br />Cohesive Technologies Pvt. Ltd.<br />97, IIIrd Floor, FIE, Patpargunj Ind. Area, Delhi – 110092<br />Board No. : 011 - 49400000<br />Branch Office:<br />Bangalore I Chennai I PuneI Kolkata I Mumbai I Punjab<br />