This presentation covers ways in which to utilise the tagging features of SharePoint 2007 to create an attractive and easy-to-use intranet portal. The New Zealand Ministry of Transport corporate intranet is used as an example. This intranet won several awards including Microsoft’s Partner Solution of the year award, and was named in Neilson Norman Group’s “Top Ten Intranets of 2008”. A key part of this project was defining the information architecture (IA) for the site, and then designing the site structure around the IA to ensure optimal usability. The second key part of the project was to include community features that would engage intranet users and keep them coming back to the site. This session will cover how the IA and community tools were designed and delivered using MOSS 2007.

1. Creating a tag driven information architecture using SharePoint 2007 COM103 Ari Bakker

2. Ari Bakker Technical Lead, cScape www.cscape.com a.bakker@cscape.com www.sharepointconfig.com twitter.com/aribakker

3. Agenda Project overview Making information findable using SharePoint 2007 Engaging the user SharePoint 2010 findability enhancements

4. New Zealand Ministry of Transport Wanted an intranet that would improve the flow of information around the organisation, as well as being engaging and enjoyable to use. Image Source: James @ NZ

5. Making things findable

6. Achievements Won Microsoft New Zealand’s Partner Solution of the Year, and Business Productivity Solution of the Year awards in 2007 Named in Nielsen Norman Group’s “Top 10 Intranets of 2008”

7. Goals Improve information findability to reduce staff time spent looking for information Support and strengthen the MoTculture and improve staff morale and job satisfaction by having the intranet be a channel for staff interaction Reduce the amount of email communication between staff by creating a functional and attractive communal space

8. Making things findable Improve information findability to reduce staff time spent looking for information

9. Making things findable

10. Metadata Facets Text goes here Level 2 text goes here Level 3 text goes here Level 4 text goes here Level 5 text goes here

11. Metadata Facets Text goes here Level 2 text goes here Level 3 text goes here Level 4 text goes here Level 5 text goes here

12. Metadata magic

13. Metadata magic

14. Facets – Site Columns

15. Content Types

24. How metadata makes things findable Metadata driven navigation, related content and search

25. Engaging the user

26. Engaging the user

28. Survey results

29. Desktop based alerts

30. Outcomes “The redesign results go beyond just general satisfaction—they’re having a positive effect on staff productivity as well.” “We’ve had overwhelmingly positive feedback from staff and higher uptake of the intranet.” “The Alerts and Announcements feature helped to reduce the stress on staff of having a build-up of emails—that may or may not be relevant—cluttering their in-boxes.”

31. SharePoint 2010 Findability Enhancements Retrieval Metadata driven navigation Search facets Ratings Tagging Document IDs Classification Managed Metadata Service Shared Content Types Location based metadata defaults The Content Organiser Document Sets

32. How SharePoint 2010 Improves findablity

33. Thank you for attending! a.bakker@cscape.com twitter.com/aribakker