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The analysis of online
bookshop consumer groups
behavior differences
RESEARCHERS: ARŪNAS GUDINAVIČIUS, ANDRIUS ŠUMINAS
DATA COLLECTORS: JUSTINAS ČERVOKAS, INGRIDA KUORYTĖ
VILNIUS UNIVERSITY
1 new ebook title every 1 minute
(just on Amazon)
Aim and tasks
Aim: to find out how different age groups and sexes of readers are
choosing books by its covers on internet bookstores
Tasks:
• Find differences on book cover selection between men and
women, age groups (18-35, 36-55, over 56) on:
• colors,
• graphics,
• decision speed,
• looking at cover time,
• browsing strategies
Methodology
Cover selection principles: colors, graphics
and not bestsellers
Colours:
• Two covers in each primary colors: red, yellow, and blue.
• Two covers in each secondary colors: orange, green, and violet (purple).
• Two covers in white and black colors.
• Two multicolored covers.
Graphics:
• Two different kinds of graphic: computer graphic (line art, painting, etc.)
and photorealistic graphic (humans, faces, landscapes, etc.);
• Men, woman, children, nature landscapes inluded;
Other:
• Not bestsellers: the authors are little known (subjectively);
• Books in Lithuanian language (original or translations).
Selected covers
Data collection equipment
Mobile eye tracking laboratory:
• eye tracking equipment (Tobii X2-30 Eye Tracker)
• eye tracking software (Tobii Studio 3.2)
Measures
• time to first fixation
• fixation count
• mouse click count
Research duration and locations
Work with the respondents: June 2015
180 respondents
Locations:
• Bookstore Didysis Pegasas. PC
AKROPOLIS, Ozo g. 25, Vilnius (48
hours)
• Vilnius County Adomas Mickevicius
Public Library, Trakų st. 10, Vilnius (30
hours)
Findings (1/2)
DECISION TIME, AVERAGE LOOKING AT BOOK COVER TIME , WHICH COVER
SEEN FIRST AND THE REASONS OF BOOK COVER CHOOSING
Respondent portrait
• 3,2 books read in past 6 months
• 1,4 books bought at traditional bookstores in past 6 months
• 2,3 books bought at supermarkets in past 6 months
• 1,6 books bought at internet bookstores in past 6 months
• 2,6 books borrowed at libraries in past 6 months
Women and age group 18-35 decide faster
Average time to decision
42,98
39,16
27,53
39,04
34,07
36,56
0,00 5,00 10,00 15,00 20,00 25,00 30,00 35,00 40,00 45,00 50,00
Age 56+
Age 36-55
Age 18-35
Men
Women
All
Men and age group 36-55 are looking longer
Average looking at book cover time (sec.)
1,14
1,63
1,14
1,44
1,17
1,30
0,00 0,20 0,40 0,60 0,80 1,00 1,20 1,40 1,60 1,80
Age 56+
Age 36-55
Age 18-35
Men
Women
All
Average looking at book cover time:
Women – 1,17; Men – 1,44; all – 1,30 sec.
MW Men
12%
MW Men
12%
MW Women
10%
MW Men
12%
MW Women
12%
MW Women
11%
LW Men
1%
MW Women
10%
W: 1,42 W: 1,51 W: 1,54 W: 0,96 W: 1,09 W: 1,08
M: 1,57 M: 2,20 M: 1,75 M: 1,38 M: 1,30 M: 1,51
W: 1,21 W: 1,26 W: 1,34 W: 1,20 W: 1,13 W: 0,99
M: 1,63 M: 1,68 M: 1,25 M: 1,06 M: 1,40 M: 1,29
W: 0,93 W: 1,02 W: 1,22 W: 1,23 W: 1,04 W: 0,84
M: 1,23 M: 1,10 M: 1,31 M: 1,50 M: 1,15 M: 1,56
M – Men, W – Women, MW – most wanted cover, LW – less wanted cover, green – best results, red – worst results
LW Women
1%
LW Women
1%
LW Men
1%
LW Women
1%
LW Men
1%
LW Women
2%
LW Men
1%
MW Men
9%
Which cover seen first?
Average time on cover first fixation
MW Men
12%
MW Men
12%
MW Women
10%
MW Men
12%
MW Women
12%
MW Women
11%
LW Men
1%
MW Women
10%
W: 1,42 W: 1,51 W: 1,54 W: 0,96 W: 1,09 W: 1,08
M: 1,57 M: 2,20 M: 1,75 M: 1,38 M: 1,30 M: 1,51
W: 1,21 W: 1,26 W: 1,34 W: 1,20 W: 1,13 W: 0,99
M: 1,63 M: 1,68 M: 1,25 M: 1,06 M: 1,40 M: 1,29
W: 0,93 W: 1,02 W: 1,22 W: 1,23 W: 1,04 W: 0,84
M: 1,23 M: 1,10 M: 1,31 M: 1,50 M: 1,15 M: 1,56
M – Men, W – Women, MW – most wanted cover, LW – less wanted cover, green – best results, red – worst results
LW Women
1%
LW Women
1%
LW Men
1%
LW Women
1%
LW Men
1%
LW Women
2%
LW Men
1%
MW Men
9%
Why did you selected this book?
(women vs men)
1
3
7
16
20
43
0
3
8
9
22
48
0 10 20 30 40 50 60
Friend recommendation
Seen in advertisement
Known author
Other
Nice cover
Attractive title
Men Woman
Why did you selected this book?
(age groups)
0
2
11
10
11
26
1
1
2
9
13
34
0
3
2
6
18
31
0 5 10 15 20 25 30 35 40
Friend recommendation
Seen in advertisement
Known author
Other
Nice cover
Attractive title
Age 18-35 Age 36-55 Age 56+
Findings (2/2)
WARM VS COOL COLOR PREFERENCES, PHOTOREALISTIC VS GRAPHIC STYLES
PREFERENCES AND BROWSING STRATEGIES
Warm and cool colors:
men prefer warm, women – cool color covers
1-2
1-3
1-4
1-5
2-1
2-2
2-4
1-1
2-5
2-6
3-2
3-3
3-5
3-6
WHITE: 1-6, 2-3 BLACK: 3-1, 3-4
Warm, % Cool, %
All 51% 49%
Women 46% 54%
Men 55% 45%
Warm and cool colors:
changing preferences with age
1-2
1-3
1-4
1-5
2-1
2-2
2-4
1-1
2-5
2-6
3-2
3-3
3-5
3-6
WHITE: 1-6, 2-3 BLACK: 3-1, 3-4
Women
& men
Warm, % Cool, %
Age 18-35 38% 62%
Age 36-55 52% 48%
Age 56+ 60% 40%
Warm and cool colors:
changing preferences with age
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Age 18-35 Age 36-55 Age 56+
Women
Warm Cool
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Age 18-35 Age 36-55 Age 56+
Men
Warm Cool
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Age 18-35 Age 36-55 Age 56+
All (women & men)
Warm Cool
Photorealism vs stylized:
changing preferences with age
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Age 18-35 Age 36-55 Age 56+
Women
Photorealism Stylized
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Age 18-35 Age 36-55 Age 56+
Men
Photorealism Stylized
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Age 18-35 Age 36-55 Age 56+
All (women & men)
Photorealism Stylized
Younger are looking more focused (age 18-35)
Younger are looking more focused (age 36-55)
Younger are looking more focused (age 56+)
Selecting strategies: cover IS NOT important
Selecting strategies: cover IS important
Selecting strategies: thorough and chaotic
Selecting strategies: fast and consistent
Conclusions
• It takes 15% more time to decide on book cover for men then for women
• Men are looking (fixation time) into book cover 23% more time then
women
• It takes 42% more time to decide on book cover for age group 36-55
then 18-35. And for age 56+ takes 10% more time then 36-55.
• Age group 36-55 was looking (fixation time) at book covers 30% more
time then 18-35 or 55+
Conclusions
• Women are looking 10% longer to the most wanted covers (to compare
with average time)
• Men are looking 1% longer to the most wanted covers
• Both (women and men) are looking 12-14% shorter to the least wanted
covers
• The place of cover (in 3 rows and 6 columns grid) is not important for
choosing cover the user want when choosing duration is managed by
user itself.
Conclusions
• Women at younger age (18-35) much more prefer cool book cover
colors, but at the age 36+ the difference almost disappears.
• Men at younger age (18-55) almost has no preference between warm
and cool color book covers. At the age 56+ much more men prefer
warm colors.
• In all age groups women likes a little bit more cool colors (54%) and men
likes more warm colors (55%).
• Men at younger ages (18-55) prefer stylized book cover. This changes in
56+ age group to 60% photorealistic covers preference.
• Women has modest photorealistic style book covers preference over
stylized at all age groups and this preference reveals at 56+ age group
up to 57%.
Conclusions
• Few browsing strategies can be identified:
• cover IS NOT important vs cover IS important
• thorough and chaotic vs fast and consistent
• The research should be continued on investigating the reasons of book
selecting behavior, motives and browsing strategies
The analysis of online
bookshop consumer groups
behavior differences
RESEARCHERS: ARŪNAS GUDINAVIČIUS, ANDRIUS ŠUMINAS
DATA COLLECTORS: JUSTINAS ČERVOKAS, INGRIDA KUORYTĖ
VILNIUS UNIVERSITY

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Online Bookshop Consumer Behavior Study

  • 1. The analysis of online bookshop consumer groups behavior differences RESEARCHERS: ARŪNAS GUDINAVIČIUS, ANDRIUS ŠUMINAS DATA COLLECTORS: JUSTINAS ČERVOKAS, INGRIDA KUORYTĖ VILNIUS UNIVERSITY
  • 2. 1 new ebook title every 1 minute (just on Amazon)
  • 3. Aim and tasks Aim: to find out how different age groups and sexes of readers are choosing books by its covers on internet bookstores Tasks: • Find differences on book cover selection between men and women, age groups (18-35, 36-55, over 56) on: • colors, • graphics, • decision speed, • looking at cover time, • browsing strategies
  • 5. Cover selection principles: colors, graphics and not bestsellers Colours: • Two covers in each primary colors: red, yellow, and blue. • Two covers in each secondary colors: orange, green, and violet (purple). • Two covers in white and black colors. • Two multicolored covers. Graphics: • Two different kinds of graphic: computer graphic (line art, painting, etc.) and photorealistic graphic (humans, faces, landscapes, etc.); • Men, woman, children, nature landscapes inluded; Other: • Not bestsellers: the authors are little known (subjectively); • Books in Lithuanian language (original or translations).
  • 7. Data collection equipment Mobile eye tracking laboratory: • eye tracking equipment (Tobii X2-30 Eye Tracker) • eye tracking software (Tobii Studio 3.2)
  • 8. Measures • time to first fixation • fixation count • mouse click count
  • 9. Research duration and locations Work with the respondents: June 2015 180 respondents Locations: • Bookstore Didysis Pegasas. PC AKROPOLIS, Ozo g. 25, Vilnius (48 hours) • Vilnius County Adomas Mickevicius Public Library, Trakų st. 10, Vilnius (30 hours)
  • 10. Findings (1/2) DECISION TIME, AVERAGE LOOKING AT BOOK COVER TIME , WHICH COVER SEEN FIRST AND THE REASONS OF BOOK COVER CHOOSING
  • 11. Respondent portrait • 3,2 books read in past 6 months • 1,4 books bought at traditional bookstores in past 6 months • 2,3 books bought at supermarkets in past 6 months • 1,6 books bought at internet bookstores in past 6 months • 2,6 books borrowed at libraries in past 6 months
  • 12. Women and age group 18-35 decide faster Average time to decision 42,98 39,16 27,53 39,04 34,07 36,56 0,00 5,00 10,00 15,00 20,00 25,00 30,00 35,00 40,00 45,00 50,00 Age 56+ Age 36-55 Age 18-35 Men Women All
  • 13. Men and age group 36-55 are looking longer Average looking at book cover time (sec.) 1,14 1,63 1,14 1,44 1,17 1,30 0,00 0,20 0,40 0,60 0,80 1,00 1,20 1,40 1,60 1,80 Age 56+ Age 36-55 Age 18-35 Men Women All
  • 14. Average looking at book cover time: Women – 1,17; Men – 1,44; all – 1,30 sec. MW Men 12% MW Men 12% MW Women 10% MW Men 12% MW Women 12% MW Women 11% LW Men 1% MW Women 10% W: 1,42 W: 1,51 W: 1,54 W: 0,96 W: 1,09 W: 1,08 M: 1,57 M: 2,20 M: 1,75 M: 1,38 M: 1,30 M: 1,51 W: 1,21 W: 1,26 W: 1,34 W: 1,20 W: 1,13 W: 0,99 M: 1,63 M: 1,68 M: 1,25 M: 1,06 M: 1,40 M: 1,29 W: 0,93 W: 1,02 W: 1,22 W: 1,23 W: 1,04 W: 0,84 M: 1,23 M: 1,10 M: 1,31 M: 1,50 M: 1,15 M: 1,56 M – Men, W – Women, MW – most wanted cover, LW – less wanted cover, green – best results, red – worst results LW Women 1% LW Women 1% LW Men 1% LW Women 1% LW Men 1% LW Women 2% LW Men 1% MW Men 9%
  • 15. Which cover seen first? Average time on cover first fixation MW Men 12% MW Men 12% MW Women 10% MW Men 12% MW Women 12% MW Women 11% LW Men 1% MW Women 10% W: 1,42 W: 1,51 W: 1,54 W: 0,96 W: 1,09 W: 1,08 M: 1,57 M: 2,20 M: 1,75 M: 1,38 M: 1,30 M: 1,51 W: 1,21 W: 1,26 W: 1,34 W: 1,20 W: 1,13 W: 0,99 M: 1,63 M: 1,68 M: 1,25 M: 1,06 M: 1,40 M: 1,29 W: 0,93 W: 1,02 W: 1,22 W: 1,23 W: 1,04 W: 0,84 M: 1,23 M: 1,10 M: 1,31 M: 1,50 M: 1,15 M: 1,56 M – Men, W – Women, MW – most wanted cover, LW – less wanted cover, green – best results, red – worst results LW Women 1% LW Women 1% LW Men 1% LW Women 1% LW Men 1% LW Women 2% LW Men 1% MW Men 9%
  • 16. Why did you selected this book? (women vs men) 1 3 7 16 20 43 0 3 8 9 22 48 0 10 20 30 40 50 60 Friend recommendation Seen in advertisement Known author Other Nice cover Attractive title Men Woman
  • 17. Why did you selected this book? (age groups) 0 2 11 10 11 26 1 1 2 9 13 34 0 3 2 6 18 31 0 5 10 15 20 25 30 35 40 Friend recommendation Seen in advertisement Known author Other Nice cover Attractive title Age 18-35 Age 36-55 Age 56+
  • 18. Findings (2/2) WARM VS COOL COLOR PREFERENCES, PHOTOREALISTIC VS GRAPHIC STYLES PREFERENCES AND BROWSING STRATEGIES
  • 19. Warm and cool colors: men prefer warm, women – cool color covers 1-2 1-3 1-4 1-5 2-1 2-2 2-4 1-1 2-5 2-6 3-2 3-3 3-5 3-6 WHITE: 1-6, 2-3 BLACK: 3-1, 3-4 Warm, % Cool, % All 51% 49% Women 46% 54% Men 55% 45%
  • 20. Warm and cool colors: changing preferences with age 1-2 1-3 1-4 1-5 2-1 2-2 2-4 1-1 2-5 2-6 3-2 3-3 3-5 3-6 WHITE: 1-6, 2-3 BLACK: 3-1, 3-4 Women & men Warm, % Cool, % Age 18-35 38% 62% Age 36-55 52% 48% Age 56+ 60% 40%
  • 21. Warm and cool colors: changing preferences with age 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Age 18-35 Age 36-55 Age 56+ Women Warm Cool 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Age 18-35 Age 36-55 Age 56+ Men Warm Cool 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Age 18-35 Age 36-55 Age 56+ All (women & men) Warm Cool
  • 22. Photorealism vs stylized: changing preferences with age 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Age 18-35 Age 36-55 Age 56+ Women Photorealism Stylized 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Age 18-35 Age 36-55 Age 56+ Men Photorealism Stylized 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Age 18-35 Age 36-55 Age 56+ All (women & men) Photorealism Stylized
  • 23. Younger are looking more focused (age 18-35)
  • 24. Younger are looking more focused (age 36-55)
  • 25. Younger are looking more focused (age 56+)
  • 26. Selecting strategies: cover IS NOT important
  • 29. Selecting strategies: fast and consistent
  • 30. Conclusions • It takes 15% more time to decide on book cover for men then for women • Men are looking (fixation time) into book cover 23% more time then women • It takes 42% more time to decide on book cover for age group 36-55 then 18-35. And for age 56+ takes 10% more time then 36-55. • Age group 36-55 was looking (fixation time) at book covers 30% more time then 18-35 or 55+
  • 31. Conclusions • Women are looking 10% longer to the most wanted covers (to compare with average time) • Men are looking 1% longer to the most wanted covers • Both (women and men) are looking 12-14% shorter to the least wanted covers • The place of cover (in 3 rows and 6 columns grid) is not important for choosing cover the user want when choosing duration is managed by user itself.
  • 32. Conclusions • Women at younger age (18-35) much more prefer cool book cover colors, but at the age 36+ the difference almost disappears. • Men at younger age (18-55) almost has no preference between warm and cool color book covers. At the age 56+ much more men prefer warm colors. • In all age groups women likes a little bit more cool colors (54%) and men likes more warm colors (55%). • Men at younger ages (18-55) prefer stylized book cover. This changes in 56+ age group to 60% photorealistic covers preference. • Women has modest photorealistic style book covers preference over stylized at all age groups and this preference reveals at 56+ age group up to 57%.
  • 33. Conclusions • Few browsing strategies can be identified: • cover IS NOT important vs cover IS important • thorough and chaotic vs fast and consistent • The research should be continued on investigating the reasons of book selecting behavior, motives and browsing strategies
  • 34. The analysis of online bookshop consumer groups behavior differences RESEARCHERS: ARŪNAS GUDINAVIČIUS, ANDRIUS ŠUMINAS DATA COLLECTORS: JUSTINAS ČERVOKAS, INGRIDA KUORYTĖ VILNIUS UNIVERSITY