A presentation given by Adrian Pyne of APM's Programme Management and Portfolio Management SIGs to the APM Yorkshire and North Lincolnshire branch. Adrian's presentation was primarily about change management but covered various aspects of the project management world. This event was kindly hosted by the University of Bradford.

1. Transformational change
- what to do on... and off
the Yellow Brick Road
Adrian Pyne

2. About Adrian......
• Organisation culture development
• Coaching and mentoring
• Collaboration
• Professional Services build and management
• Business Transformation programme delivery and rescue
• Portfolio, programme and project management capability development
• Enterprise PMO design/build/operate
• Intelligent Client model development
• Member of APM approx. 20 years
• APM Audit Committee
• Frequent speaker , conference chair and blogger
• Cabinet Office White Paper
• OGC: MSP, P3M3 & Portfolio Mngt review panels
• APM – Intro to Programme Mngt & Portfolio Mngt
• The Gower Handbook of Programme Management
• APM Registered Project Professional and Assessor 2

3. Applied Impact Technology 3

4.  Where Change comes from
 The impact of environment
 Barriers to Change
 Being successful: overcoming the Barriers
 A summary for success
Content
4

5. Where Change comes from
5

6.  From the top
– Driven by strategy
– Pet projects
– Continuity delivers benefits
Where Change comes from
Ptolemy
Alexander the Great 6

7.  From the top
– Driven by strategy
– Pet projects
 From within
Where Change comes from
Lead through inspiration, care and Trust 7

8. 1. Increase urgency
Kotter’s 8 Step change model
2. Build guiding teams
3. Get the vision right
4. Communication for buy-in
5. Enable action
6. Create short-term wins
7. Don’t let up
8.Make it stick
Create a
Climate for
change
Engaging and
enabling the
organisation
Implementing and
sustaining change
Open Minds, Make the Change, Embed the Change
8

9.  Organisation structure
 Change vs. BAU
 resource sources
 customers/users
 stakeholders
 governance, e.g. financial approval
 organisation culture
Impact of the environment for Change
an organisation fit for projects? 9

10. Impact of the environment for Change
Vision
Strategy
Technology
ProcessPolicies
Values
Organisation
Rules
Symbols
Relationships
Behaviours
Perceptions
Beliefs
Assumptions
Unwritten
rules
Common
practice
Work with your environment 10

11.  Environment
 Organisation culture
 Opponents to change
 Inertia and emotion
 Unsustained change
Barriers to Change
Understand what can stop you being successful 11

12. All these are on a scale 1-3 with 3 as the highest
Q1. Do you Trust your Sponsor to do their role well?
Q2. Have you got all the resources you were promised?
Q3. Do you Trust your suppliers not to abuse, e.g. over changes?
Q4. Is your organisation “friendly” to your Change programme?
A little exercise
10 or more? will probably succeed
6-9? will struggle
Less than 6? Oh dear
12

13.  Overcoming FEAR
Being successful:
Overcoming the Barriers to Change
 Choose the right delivery approaches
 Don’t throw the baby out with the bathwater
 Plan and prepare for sustainability
13

14. Sadness
Shame
Disgust
PotentialStartle/Surprise
Anger
Trust
Thrive
Relate
Create
Enjoy
Excitement
Survive
Threat avoidance
Defensiveness
Attack
Fear
Responses8 Primary Emotions
Like the three primary colours
Copyright © 2011 Brenda Hales
Survive or Thrive? A little neuroscience
Being successful:
Overcoming the Barriers to Change
14

15.  Open minds to Change
 Sell the Change
 Stakeholder analysis
 Communications PLAN
Know and communicate the purpose of the Change
Excite!
Being successful:
Overcoming the Barriers to Change
Overcoming FEAR
15

16. Don’t throw the baby out with the bathwater
Re-combine and re-use
Being successful:
Overcoming the Barriers to Change
Eric Abrahamson - Creative Recombination
 people
 networks (social not IT)
 culture
 processes
 structure
Eric Abrahamson: Change Without Pain
16

17. Prepare for Delivery AND for Operations
 Solution delivery
 Benefits delivery
 Parallel with delivery
Being successful:
Overcoming the Barriers to Change
Plan and prepare for sustainability
17

18. Prepare for Delivery AND for Operations
 Considering Operations & Usability in Requirements
 Developing Operational changes/additions
 Preparing for Transition
 At Transition to BAU
 Support period
Being successful:
Overcoming the Barriers to Change
Parallel with Delivery
18

19. Prepare for Delivery AND for Operations
 Communication
 Negotiation, e.g. with unions
 Behavioural or cultural change
 Training
 Demonstrations & Roadshows
 Mentoring and Coaching
Being successful:
Overcoming the Barriers to Change
Sustainability approach may include:
19

20.  Programme management
 Leadership approach
 Organisation and culture
Being successful:
Overcoming the Barriers to Change
The right Delivery approach
Be flexible and adapt, e.g. plan, measure and adjust 20

21. Delivery approaches
Coersive
- Turnarounds
- Rapid
- Temporary
Directive
- Corporate
transformations
Consultative
- Modular
transformations
Collaborative
- Incremental change
Dunphy & Stace 1993
Leadership approach
Delivery method: Programme management
Lead through inspiration, care and Trust 21

22. Being successful:
Overcoming the Barriers to Change
Managing Successful Programmes - Framework
22

23. 1. Increase urgency
Kotter’s 8 Step change model
2. Build guiding teams
3. Get the vision right
4. Communication for buy-in
5. Enable action
6. Create short-term wins
7. Don’t let up
8.Make it stick
Create a
Climate for
change
Engaging and
enabling the
organisation
Implementing and
sustaining change
Open Minds, Make the Change, Embed the Change
Being successful:
Overcoming the Barriers to Change
23

24. Being successful:
Overcoming the Barriers to Change
24
Kotter Lewin Pyne
Step 1: Establishing a Sense of Urgency
Step 2: Creating the Guiding Coalition
Step 3: Developing a Change Vision
Unfreeze Open minds
Step 4: Communicating the Vision for Buy-in
Step 5: Empowering Broad-based Action
Step 6: Generating Short-term Wins
Change Make the Change
Step 7: Never Letting Up
Step 8: Incorporating Changes into the Culture
Re-freeze Embed the
Change

25.  Behaviours for success
 Delivery organisation – not just roles
Being successful:
Overcoming the Barriers to Change
Ensure people know what they are to
do, where they fit and how they can
work
Build a confident and professional team 25

26. 1. Lead through inspiration, care and Trust
2. Open Minds, Make the Change, Embed the Change
3. Work with your environment
4. Understand what can stop you being successful
5. Know and communicate the purpose of the Change
6. Recombine and re-use
7. Prepare for delivery AND for operations.
8. Be flexible and adapt, e.g. plan, measure and adjust
9. Ensure people know what they are to do, where they fit and how
they can work
10. Build a confident and professional team
A summary for success:
Adrian’s Tactics for Change
26

27. Thank you
27
Pyne Consulting l
a.pyne@btconnect.com