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A Recipe to Nourish Your Team and Culture By Jon Gordon Soup

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Who Stirs the Pot Matters <ul><li>You cannot separate the company or culture from the leaders. The energy you put into it impacts your creation. </li></ul><ul><li>Your energy as a leader must be equally applied to your products, customers and employees. </li></ul><ul><ul><ul><li>“ The love and energy we invest into our life and work determines the quality of it. The love we share in raising our children or developing employees or helping a customer impacts the final product. The love, or lack of love, we give ourselves and share with others will determine whether life is sweet or sour. It determines the fabric and texture of our relationships and how others perceive and receive us. When we love our kids, they feel it. When we stir the pot at work with love, our customers and colleagues notice. Just as soup is a reflection of the soup maker, our lives, careers, and businesses are the reflection of the love and energy that we put forth.” </li></ul></ul></ul>

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Soup = Culture <ul><li>Soup = Culture. </li></ul><ul><li>Culture drives behavior, and behavior drives habits. </li></ul><ul><li>Soft is powerful. </li></ul><ul><li>You must nurture your culture. </li></ul><ul><li>Great leaders create great cultures. </li></ul>

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A Culture of Greatness <ul><li>You create a culture of greatness by: </li></ul><ul><ul><li>Expecting great things to happen – even during challenging times. </li></ul></ul><ul><ul><li>Expecting your people to be their best. You don’t settle for anything less than excellence. </li></ul></ul><ul><ul><li>Coaching, training, and developing your team to be their best </li></ul></ul>

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Lead with Optimism <ul><li>Optimism is the expectation of greatness every time. </li></ul><ul><li>Leading with Optimism is YOUR competitive advantage. </li></ul><ul><ul><ul><li>Research confirms that optimistic salespeople outperform pessimistic salespeople. Optimistic leaders are able to garner the support of others. * And positive organizations outperform negative organizations. ** Same industry two companies. The positive one will outperform the negative one. </li></ul></ul></ul>

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Leadership Is a Transfer of Belief <ul><li>“ All great leaders share their belief, vision, and passion with others, and in the process they inspire others to believe.” </li></ul><ul><li>Leadership is foremost a transfer of belief. Leadership is being positively contagious. Leadership is managing your employees beliefs. </li></ul>

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Guard Against Pessimism <ul><li>What if you are positive and your team isn’t? </li></ul><ul><li>“ As pessimism rises, performance decreases. You have to encourage optimism and guard against pessimism, or your team will suffer.” </li></ul><ul><li>Hire Possibility Thinkers!*** </li></ul><ul><ul><li>Possibility Thinkers are NOT yes-men and come in all personality types. </li></ul></ul>

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A Unifying Vision <ul><li>Five Characteristics of a Unifying Vision: </li></ul><ul><ul><li>It has to be a vision everyone can rally around. </li></ul></ul><ul><ul><li>It needs to capture the essence and spirit of the business and to be something the organization can share with words and reinforce through actions. </li></ul></ul><ul><ul><li>It needs to remind everyone what your company stands for and serve as the North Star to keep everyone on track. </li></ul></ul><ul><ul><li>It needs to be easy to remember by leaders and employees so they can live and breathe it every day. * </li></ul></ul><ul><ul><li>It has to be clear, simple, energizing, and compelling. </li></ul></ul>

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Spread the Vision <ul><li>The Unifying Vision should be shared with every leader, manager, and department. </li></ul><ul><li>Employees should be asked what the Unifying Vision means to them during on-boarding and throughout their careers. </li></ul><ul><li>The Unifying Vision should be spread DAILY. </li></ul>

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Build Trust <ul><li>People follow the leader first and the leader’s vision second. </li></ul><ul><li>Trust is the force that connects people to the leader and his or her vision. </li></ul><ul><li>If your team trusts you, and your optimism causes them to believe in you, then your vision will inspire them to follow you. </li></ul><ul><li>Trust generates commitment; commitment fosters teamwork; and teamwork delivers results. </li></ul><ul><li>Trust is built one day at a time, and yet it can be lost in a moment. </li></ul>

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Enhance Communication <ul><li>Build trust by enhancing communication. </li></ul><ul><ul><li>Communication builds trust and is the key to success in any team or family. </li></ul></ul><ul><ul><li>Whatever you do don’t lie. If you lie, they can’t trust. </li></ul></ul><ul><ul><li>Communicate in a way that builds trust, not just rallies people toward a vision. Fill the void. </li></ul></ul><ul><li>Fill the void with POSITIVE and FREQUENT communication. </li></ul>

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Add a Big Dose of Transparency and Authenticity <ul><li>Communicate in a transparent and authentic way. </li></ul><ul><li>All managers must consistently fill the void with positive communication. Fill the void at the organization level, team level, and individual level, and negativity can’t grow. </li></ul><ul><li>If you are transparent and authentic in your communication, even the cynics will trust you. They may not agree with you, but they will trust you. </li></ul><ul><li>Treat them like functional family. </li></ul>

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A New Measuring Stick <ul><li>Engagement Classifications: </li></ul><ul><ul><li>Engaged : Energized by their work and company mission. </li></ul></ul><ul><ul><li>Not Engaged : Quit before they quit. At work by not working with energy or passion. </li></ul></ul><ul><ul><li>Actively Disengaged : Miserable and sucking the life out of their team and organization. </li></ul></ul>

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Engaged Relationships <ul><li>“ Optimism and vision start the process. They energize people with the vision and goals of the organization. But to reach these goals, everyone needs to be engaged, and to be engaged, they have to develop engaged relationships. As a leader, you must encourage this, and your managers and employees need to focus on it. Communication, trust, and love create the foundation of a relationship, and then you strengthen the relationship by engaging it.” </li></ul>

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Encourage, Inspire, Empower, and Coach <ul><li>Build engaging relationships by: </li></ul><ul><ul><li>Encouraging </li></ul></ul><ul><ul><li>Inspiring </li></ul></ul><ul><ul><li>Empowering </li></ul></ul><ul><ul><li>Coaching </li></ul></ul><ul><li>“ Leadership is not so much about what you do. It’s about what you can inspire, encourage, empower, and coach others to do.” </li></ul>

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Fill Up with Appreciation <ul><li>To become a world class organization you must O ver Utilize the words “Thank You”. </li></ul><ul><li>Grateful people are happier and more likely to maintain good relationships. They are also less stressed and therefore more able to think more clearly – especially in stressful business situations. </li></ul><ul><li>The #1 Reason top performers give for making a career change is because the don’t feel appreciated. </li></ul>

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Great Service <ul><li>Great service comes with serving your employees first and your customers second. </li></ul><ul><li>As a leader, your focus should be identifying those employees and mentor them. It is your duty to make them feel appreciated and that they can accomplish great things. </li></ul><ul><li>Lead By Example: </li></ul><ul><ul><li>“ Organizations do not change; people change. Changed people then change the organization.” </li></ul></ul>

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Passion = Purpose <ul><li>“ In the past you could be lukewarm and mediocre and still be successful. Not anymore. Now, in today’s competitive environment, your passion and your purpose must be greater than your challenges. To be successful you have to be willing to work harder, learn more, practice longer, lead better, smile more, and love deeper; and this requires passion.” </li></ul><ul><li>Not everyone is going to be passionate about all their daily responsibilities associated with their job. </li></ul><ul><li>Passion = Purpose (doing something beyond one’s self). Therefore, passion MUST come from within. </li></ul>

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The Power of Relationships <ul><li>Every great turning point in life occurs because of a relationship. The people we meet and the relationships we develop have the biggest influence on the course of our lives. </li></ul><ul><li>“ The world is a mosaic of people and opportunities, and when you make relationships your priority, the possibilities are endless.” </li></ul>

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The Recipe Book <ul><li>“ Who stirs the pot is the most important ingredient in the soup. Just do your best and stir the pot with love!” </li></ul>