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Digital has changed
MARKETING
          Dr. Augustine Fou
          http://www.linkedin.com/in/augustinefou
          November 30, 2012.
Shift to Digital
         From Push              To Pull



                               Users do their
                               own research
      Traditional Channels   Digital Channels
-2-                                         Augustine Fou
Shift within digital
      To performance-oriented tactics




           Source: IAB, PwC April 2011




-3-                                      Augustine Fou
New Sources of Trust
                92% trust
                “recommendations from
                people I know”
                47% trust
                “ads on TV”

               Source: Nielsen, April 2012

                33% trust
                “online banner ads”

                29% trust “text ads on
                mobile phones”

-4-                              Augustine Fou
Product Reviews by Peers




-5-                  Augustine Fou
Customer Advocacy




      passive/central   active/real-time
-6-                                 Augustine Fou
B2B/Enterprise Marketing




-7-                  Augustine Fou
Marketing x.0
 • Users are empowered
 • New sources of trust – their peers
 • Show rather than tell
 • Immediate feedback loops

-8-                                Augustine Fou
Dr. Augustine Fou – Chief Digital Strategist
 “I help clients leverage digital
 tools and techniques to create
 sustainable competitive
 advantage.”
 FORMER CHIEF DIGITAL OFFICER, HCG (OMNICOM)
 MCKINSEY CONSULTANT
 CLIENT SIDE / AGENCY SIDE EXPERIENCE
 PROFESSOR AND COLUMNIST
 ENTREPRENEUR / SMALL BUSINESS OWNER
 PHD MATERIALS SCIENCE (MIT '95) AT AGE 23


ClickZ Articles: http://www.clickz.com/author/1151/augustine-fou
Slideshares: http://www.slideshare.net/augustinefou
LinkedIn: http://www.linkedin.com/in/augustinefou


  @acfou                                                           Augustine Fou

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Digital Has Changed Marketing by Augustine Fou PhD

  • 1. Digital has changed MARKETING Dr. Augustine Fou http://www.linkedin.com/in/augustinefou November 30, 2012.
  • 2. Shift to Digital From Push To Pull Users do their own research Traditional Channels Digital Channels -2- Augustine Fou
  • 3. Shift within digital To performance-oriented tactics Source: IAB, PwC April 2011 -3- Augustine Fou
  • 4. New Sources of Trust 92% trust “recommendations from people I know” 47% trust “ads on TV” Source: Nielsen, April 2012 33% trust “online banner ads” 29% trust “text ads on mobile phones” -4- Augustine Fou
  • 5. Product Reviews by Peers -5- Augustine Fou
  • 6. Customer Advocacy passive/central active/real-time -6- Augustine Fou
  • 8. Marketing x.0 • Users are empowered • New sources of trust – their peers • Show rather than tell • Immediate feedback loops -8- Augustine Fou
  • 9. Dr. Augustine Fou – Chief Digital Strategist “I help clients leverage digital tools and techniques to create sustainable competitive advantage.” FORMER CHIEF DIGITAL OFFICER, HCG (OMNICOM) MCKINSEY CONSULTANT CLIENT SIDE / AGENCY SIDE EXPERIENCE PROFESSOR AND COLUMNIST ENTREPRENEUR / SMALL BUSINESS OWNER PHD MATERIALS SCIENCE (MIT '95) AT AGE 23 ClickZ Articles: http://www.clickz.com/author/1151/augustine-fou Slideshares: http://www.slideshare.net/augustinefou LinkedIn: http://www.linkedin.com/in/augustinefou @acfou Augustine Fou