Platform-as-a-Service for Automated Business Autocomes - Cap Gemini

1. Capgemini Autonomics
Platform-As-A-Service for
Automating Business Outcomes
Automic World 2015

2. 2Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Agenda
I. The Evolution from Labor
Arbitrage to Digital Service
Delivery
II. Speed & Quality as the New
Value Drivers for Growth
III. Intelligent Automation Builds
the Foundation for the
Cognitive Enterprise
IV. The Rise of Digital Labor
Gerry Leitão
Capgemini, Vice President
Managed Services Delivery &
Platform Technologies
Gerry Leitão is a global technology leader and visionary
with over 20 years’ experience in delivering impactful
business transformation and results to his clients. As the
leader of Capgemini’s managed service platforms he is
focused on disruptive trends such as DevOps, and rapid
technology advances in areas like Autonomics, Cognitive
Computing and Machine Learning and their impact on
service providers and clients. He is continually evaluating,
educating and integrating new capabilities into
Capgemini’s managed service delivery platforms to enable
Capgemini and its clients to capitalize on market disruption
and new technologies.

3. 3Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
AM in-a-Box
Continuous
Improvement
Transition
Real-Time
Dashboards
Capgemini Lean Foundations
Technology
Office
Service Delivery Automation is the New Platform
Autonomic Systems
Management
Business
Process
Focus
Integrated
Program OfficeInnovation
as a Service
Digital
Cloud
Analytics
Innovation Accelerators
Social
Autonomics
next GEN Platform
New Buyer Expectations Cognitive Computing
DevOps
Capability
on
Demand
Business
Outcomes
Speed
Artificial
Intelligence
Natural
Language
Processing
Output
Based Testing

4. 4Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Industry Viewpoints on Autonomics
Business management consultant McKinsey & Company forecasts that by 2025, automation
technology innovations will assume control over tasks that are now performed by 250 million
knowledge workers worldwide, freeing the remaining work force to devote their time and energy to
more creative pursuits.
By 2018, 30% of our
interactions with technology will
be through "conversations“ with
smart machines. – Gartner
According to IDC, by 2018 half of
all consumers will interact with
services based on cognitive
computing on a regular basis.
 78% said delays within IT Support negatively
impact productivity
 60% describe their interactions with IT support
as time consuming
 48% said these interactions are frustrating
- CIO Insight Survey, April 2015

5. 5Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Robotics
RPA
Islands of Automation
DevOps Virtual
Engineer
Testing
Service Delivery
Automation
Scripting
Monitoring
Swivel Chair
Orchestration
Capgemini Autonomics

6. 6Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Automation Impact to drive a “Step Change” in the
Speed and Quality of Execution
2015 2016 20172000
Machine Learning
Natural Langue
Processing
Digital
Assistants
AI
Technical Monitoring
Scripting
Manual Testing
Manual Process Execution
Application Performance Management (APM)
Process Automation & Orchestration
Automated Testing
DevOps
Global Delivery
Labor Arbitrage
Cloud & Big Data
The Tipping Point
to drive
Autonomic &
Cognitive Adoption
Operational Excellence
Speed & Quality
of
Execution

7. 7Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Intelligent Automation
Auto Build
Auto Test
Auto Discover
Auto Diagnose
Auto MonitorAuto Deploy
Auto Scale
Auto Provision
Auto Secure
Auto Heal

8. 8Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Automating across our Managed Services Stack
Autonomics is woven into all three layers of the Capgemini
Managed Services Stack: Business Process Services,
Application Services and Infrastructure Services
Targeted Impact
Application
Services
Autonomic
SystemManagement
Ecosystem
Business
Process
Services
40%
Supply Chain
Management (SCM)
Human Capital
Management (HCM)
Procurement (S2C),
GRC
Customer Experience
Product Management
Finance
Transformation
60+%
PRIVATE HYBRIDPUBLIC
Infrastructure
Services
• Smart
• Predictive
• Automated
• Digital
• Ecosystem 40%

9. 9Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Building a Digital Engineer
ACT
Auto Heal & Remediate
• Communicate, Think, & Learn
• Act
• Sense
Foundational Engineer Capabilities
Auto Monitor & Diagnose
Digital AssistantDigital Assistant
Digital
Engineer

10. 10Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
Our future workforce will include Digital Engineers
Labor Based
SDM
Mary
SAP FICO Lead
Raj
SAP SD Lead
SD
SAP Basis Lead
John
FICO Sr. Con
Lisa
FICO Cons
Vijay
FICO
Digital
Engineer
SD Sr. Con
Harry
SD
Digital
Engineer
Basis Eng
Ashok
DBA
Joe
DBA
Digital
Engineer
Security &
Authorizations
Digital
Engineer
Basis
Digital
Engineer
Future SAP ADM
Staffing Model
Digital Engineer Service Catalog
SAP FICO, MM, SD…, Digital Engineer
Basis Basis Digital Engineer
Security Security Digital Engineer
DBA Oracle, SQL Digital Server
Middleware Tibco Digital Engineer
... …
… …

11. 11Copyright © Capgemini 2015. All Rights Reserved
Capgemini Autonomics | 2015
The Value of Autonomic System Management (ASM)
Seconds to Minutes
Autonomic Systems
Management (ASM)
Auto Monitor
Auto
Diagnose
Auto Heal
90% Improvement in MTTR
90% Improvement in IT Effectiveness
Current Approach
Without Automation Major Incident
Engage
Triage
Repair
Alerts
Days to Weeks
Ineffective IT Service
60% Improvement in MTTR
75% Increase in IT Effectiveness
Minutes to Hours
Deep
Monitoring &
Diagnostics
Repair
Auto Monitor
Auto
Diagnose

12. The information contained in this presentation is proprietary.
Copyright © 2015 Capgemini. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.
www.capgemini.com
About Capgemini
With almost 145,000 people in over 40 countries,
Capgemini is one of the world's foremost providers of
consulting, technology and outsourcing services. The Group
reported 2014 global revenues of EUR 10.573 billion.
Together with its clients, Capgemini creates and delivers
business and technology solutions that fit their needs and
drive the results they want. A deeply multicultural
organization, Capgemini has developed its own way of
working, the Collaborative Business ExperienceTM, and
draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.