Etiquette by Vicky Mallick & Yogeshwar Rao

Copyright © technoKrats
Tenet Systems Pvt. Ltd.
An ISO 9001:2008 Certified Company

What Makes Human Beings Different
from Animals ?
 It is the way they carry themselves in the
society. Here comes the importance of
manners and etiquette.
 It is essential for an individual to behave
in a responsible manner acceptable to
the society. People around us must not
feel embarrassed by our behaviour. One
should not behave irrationally or
illogically in public.

What is Etiquette ?
Etiquette in simpler words is defined as good behaviour
which distinguishes human beings from animals.
Human Being is a social animal and it is really important for
him to behave in an appropriate way. Etiquette refers to
behaving in a socially responsible way.
Etiquette refers to guidelines which control the
way a responsible individual should behave in
the society.

Need for Etiquette

Etiquette makes you a cultured individual who leaves his
mark wherever he goes.
Etiquette teaches you the way to talk, walk and most
importantly behave in the society.
Etiquette is essential for an everlasting first impression.
The way you interact with your superiors, parents, fellow
workers, friends speak a lot about your personality and up-bringing.
Etiquette enables the individuals to earn respect and
appreciation in the society. No one would feel like talking to
a person who does not know how to speak or behave in the
society. Etiquette inculcates a feeling of trust and loyalty in
the individuals. One becomes more responsible and mature.
Etiquette helps individuals to value relationships.

Factors Influencing Etiquette
Grace
Beauty
Handsome
External Appearance
Schooling
Family
Friends
Education
Marital life
Psychological
Childhood Origin
Parental
Heredity
Physical

Types of Etiquette
• Social Etiquette
• Bathroom Etiquette
• Corporate Etiquette
• Wedding Etiquette
• Meeting Etiquette
• Telephone Etiquette
• Eating Etiquette
• Business Etiquette

First Impressions
The Rule of 12 in Business
You never get a second chance to make a first impression.
• The first 12 words
• The first 12 steps
• The first 12 inches

Corporate Etiquette
Corporate Etiquette refers to set of rules an individual must
follow while he is at work. One must respect his
organization and maintain the decorum of the place.
Do’s and Dont’s

Take care of your pitch and tone at the workplace
Pass on information to all related recipients in the desired
form.
Never attend meetings or seminars without a notepad and
pen
No organization likes to have a shabbily dressed employee
Don’t pass lewd comments to any of your fellow workers.
Respect your fellow workers and help them whenever
required.
Data in any form must not be passed to anyone outside
the organization.

Never adopt a casual attitude at work.
Don’t peep into other’s cubicles and workstations.
Don’t open anyone else’s notepads registers or files without his
permission.
It is bad manners to sneeze or cough in public without covering your
mouth.
Stay away from nasty politics at the workplace
Avoid playing blame games.
Keep your workstation clean and tidy.
Never criticize or make fun of any of your colleagues.

Make sure you turn off the monitor while you go out for lunch or
tea breaks.
Never ever drink while you are at work.
Smoke only at the smoking zones.
Do not leave the restroom with taps on.
Office Stationery is meant to be used only at work. Taking any
office property back home is equivalent to stealing.

Corporate Etiquettes
 Clothing Etiquette / Dress Code
 Interacting with Co-Workers
Telephone Etiquettes
 Desk Etiquette
 Mobile Phone Etiquettes
 Emails Etiquettes

Clothing Etiquette / Dress Code
 Female Employees
A reasonable length skirt (not mini-skirt) or full-length trousers of a non-jeans material
combined with a top (such as a dress shirt, polo, or sweater set) is considered
acceptable. An informal dress with appropriate skirt length is also acceptable.
Male Employees
: A combination of collared shirt (such as a dress shirt or polo shirt), cotton
trousers (such as khakis or dress jeans) with a belt, and dress shoes (such as loafers)
with socks is generally acceptable. A blazer or business jacket can optionally be added.
Unacceptable for either gender:
gym clothes, rumpled or ripped clothing, miniskirts, underwear as outerwear,
inappropriately revealing attire such as bare midriffs, and flip- flops. Many corporations
also frown upon open-toed shoes and shorts.

Interacting with Co-Workers
• Be cordial to all.
• Be polite to your fellow workers.
• Help your colleagues in whatever way you can.
• Too much of friendship at the workplace is bad.
• Avoid taking sides at the workplace.
• Avoid being rude to anyone.
• Never interfere in your colleague’s work.

Telephone Etiquettes
 Always remember your voice has to be very pleasant while
interacting
 Never call any person at odd hours
 In any official call, don’t use words like” Any guess who I
am?
 Make sure your content is crisp and relevant.
 After dialling, always reconfirm whether the person on the
other side is the desired person whom you want to interact
with.
 While interacting over the phone, don’t chew anything or
eat your food.
 Always speak each and every word clearly.
 Don’t take too long to pick up any call.
 In professional talks, never keep the conversation too long
as the other person might be busy.

Desk Etiquette
 Keep your workstation clean and organized.
 Make sure you don’t throw paper and wrappings here and there. Throw
them in dustbin.
 Avoid bringing soft toys, photo frames, candle stands to work.
 The official phone should be used only for official purposes
 Eating at the workstation attracts cockroaches and insects. Go to the
cafeteria for lunch.
 Keep a notepad and pen handy to jot down important contact numbers.
Avoid writing on walls or loose paper.
 Develop the habit of using a table top calendar.
 Turn off your printer, scanner, computer, light
 Smoking at the workstation is an offence.

Mobile Phone Etiquettes
 Always keep your cell phone in the silent or vibration mode at the work
place
 Remember office phone is only for official purposes. Don’t circulate
your official number amongst all your friends and relatives
 Don’t activate film songs or jokes as caller tunes for mobiles meant for
official use.
 Never shout on the phone.
 Be clear about what you intend to communicate
 Make sure your mobile calls do not hamper your productivity.
 It is bad manners to pick calls when someone is sitting with you unless
and until it is an emergency.
 Switch off your mobiles while attending important meetings,
presentations or seminars. In case of an emergency, move out of the
place to attend the call.

Placing a telephone call…
If you’re making a call,
identify yourself first, then
ask to speak to the person
you’re trying to reach.
On finally reaching the person…
20
Before jumping into a
deep conversation, ask if
they have time to talk.

What about voicemail?
If you must leave a
message, state your name
(spell if they don’t know
you), phone number, date
and reason for the call.
Repeat your phone
number at the end—
SLOWLY.
When you are in ANY meeting
turn off your cell phone ringer—
accept voicemail and text messaging
only!

Can you hear me now?
22
If you have to take a call in a
public place—try to move to a
more private space.
Hearing one-sided
conversations alienates the
person NOT in the
conversation!
If you have to talk in a public
place (bus, elevator, airplane etc.)
keep it short and discreet.

If you’re on the phone and
another call comes in…
Always ask if it’s alright to put
them on hold
Always give a brief explanation
of the reason of hold.
Sign Language?
23
Do not interrupt someone on
the telephone by
gesturing,
speaking or
writing them notes!

Email Etiquette
• Be informal, not sloppy
• Keep messages brief and to the point.
• Use sentence case. USING ALL CAPITAL LETTERS LOOKS AS IF YOU'RE
SHOUTING.
• Use the blind copy and courtesy copy appropriately.
• Don't use e-mail as an excuse to avoid personal contact.
• Remember that e-mail isn't private.
• Be sparing with group e-mail. Send group e-mail only when it's useful to
every recipient
• Use the subject field to indicate content and purpose. Don't just say, "Hi!" or
"From Laura.“
• Remember that your tone can't be heard in e-mail
• Use a signature that includes contact information.
• Summarize long discussions
• If you are forwarding or reposting a message you've received, do not change
the wording.

Email Etiquette
Ways to properly send emails on mass
emails.

What are mass emails
Mass emails are emails
sent out to multiple
people
These emails are meant
for multiple people and
not just one person
These emails are usually
informational messages
to get in touch with
more people easier.

Rules For sending out Mass
Emails
Make sure that they are SPELLED properly, no one
hates having the embarrassment of misspelling
Do not send personal or praise emails out over mass
email
Make sure that the email
is for everyone to view and
is not offensive!!!!

Examples of bad emails
To: Members@thelist.com
From: billy@hotmail.com
Topic: Officers Meeting (officers only)
Subject:
I was emailing you to tell you that we will
have a meeting this Thursday at
MacDonald's.
We will be going over the months
community service projects.
See you there
Bob
President
Bad because…
This email might seem to be ok but
really it is not.
The non officers might over look the
topic read the email and show up at
the meeting
Only to waste their time.
If you want to email the officers
make a separate list serve or put the
emails in, do not email the club list
serve.

The way they’re meant to be
To: Group@massmail.com
From: Songsinger@email.com
Topic: problems at the club office
Subject:
This week the construction going on
around the office has been sort of
destructive.
The power has been cut at the office and
there is no power.
If you were planning on going by the
office to work on project please try
next week
To: Tech@ga4h.org
From: Robbie@robsworld.com
Topic: The web page assignments
Subject:
As you all know the deadline for turning
in you pages you are designing is
March 24th
Please have these completed by this time
and up on FTP.
Hope everyone gets these done ASAP
Robbie

Reasons why both are good!
1st Email
This email is informative for
all the members
It also is meant for everyone!
It in no way makes any
personal remarks
It is ok if you want to add
jokes or comments that the
whole group understands.
2nd Email
This email is a perfect
example of a deadline or
meeting time email!
It was not sent for just the
select few but for the entire
club
Make sure if you email at
anytime you make sure the
email is similar to these
formats.
If not, thinks about emailing
it before you fill up others
inboxes!

Mixing and Mingling in Business
Prepare in advance
Arrive early
Position yourself
Make eye contact & smile
Take responsibility
Work the crowd
Use icebreakers
Ask the right kinds of
questions
Be a good listener
Know when to leave

The Business Handshake
Handshakes are the physical greetings that go with your words
How to shake hands
When to shake hands
When not to shake hands
Handshakes to avoid
There are three main conventions.
The way you extend the hand
The way you apply the pressure
The length of time you shake
the hand

Introductions in Business
Introducing yourself
Introducing others
Responding to introductions
What to do when you can’t
remember names
Secret to remembering names
Small talk helps us put others at ease
and make them comfortable.
Small talk breaks the ice and goes a
long way toward furthering a
relationship.

Body Language
A person’s posture, facial expressions, and
gestures send messages.
Eye contact is the most obvious way you
communicate. When you are looking at the
other person, you show interest
Where you place your arms suggests how
receptive you. Arms crossed or folded over
your chest say that you have shut other people
out and have no interest in them or what they
are saying.
Legs talk, too. A lot of movement indicates
nervousness.

"WHERE KNOWLEDGE IS WEALTH"
 The research paper focuses on the meaning of business etiquette and what
constitutes business etiquette.
 It elaborately explained about a confident ‘Hand shake’, ‘Dress code’,
‘Business cards’ and ‘Handling people’ at the work place. It dwelt at length
about ‘Interview Etiquette’, ‘Mobile Etiquette’, ‘Telephone Etiquette’, ‘Office
Etiquette’, ‘Dining Etiquette’, ‘Email Etiquette’ and ‘International Business
Etiquette’.
 It clearly explained about the differences in etiquettes but put entire efforts
to bring about the commonalities and laid stress on the basic etiquette which
is universally accepted and adopted.
 At the end it concluded that business etiquette is essential for survival and
success at the corporate world.

Tenet Systems Pvt. Ltd.
42, N K Guin Lane, Serampore,
Hooghly – 712201, India.
Call: +919830158077 or
+1-850-745-0414
Web: http://tenetsystems.net
Thank you for your time!
technoKrats
43, N K Guin Lane, Serampore,
Hooghly – 712201, India.
Call: +919830158077 or
+1-850-745-0414
Web: http://technokrats.in

Etiquette by Vicky Mallick & Yogeshwar Rao

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