Admin breakout session at the Salesforce World Tour Chicago

1. New Features for
Salesforce Admins
Kris Lande
Admin Marketing
@krislande
Mike Gerholdt
Admin Evangelist
@mikegerholdt

2. Under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed
or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-
looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any
statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned,
or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new
functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our
operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any
litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our
relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our
service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger
enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our
annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These
documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our
Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available
and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features
that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Forward-Looking Statements

5. We’re On a Journey Together
3.2M
IdeaExchange
Points Retired
50 Releases
Success Community Members
2.2M

6. IoT
Data
Science
Social
Mobile
Cloud
Billions
of connected things
Trillions
of customer interactions
MillionsThousands
Technology Keeps Evolving
LAN/WAN
Client
Server
SNA
Mainframe
Terminal
Selina Suarez

7. Leaders Have a Unique Skillset
Leaders must know the technology, operations and the business
BusinessOperationsTechnology

8. Salesforce Admins are Leaders
Admins know technology, operations, and business
Gita Borovsky Damian O’FarrillJennifer WobserSally Song
Implementing Innovation
Creating Operational Excellence
Solving Business Problems

9. Know the Technology
Practice Operational Awesomeness
Guide Your Business
Lead Your Company
to the Future

10. Know the Technology
Practice Operational Awesomeness
Guide Your Business
Lead Your Company
to the Future

11. Lightning: One Platform, One Experience.
Experience • Builder • Ecosystem

12. Demo

13. What’s Available in Lightning Experience
This is the beginning of a multi-release journey
Winter ’16
SALES
Spring ’16
SERVICE, PLATFORM
Accounts and Contacts
Opportunities
Leads
Activities
Reports
Dashboards
Files
Workflow Rules
Chatter
Cases
Custom Objects
Visualforce Beta
App Builder Customization
Person Accounts
Account Teams
Opportunity Teams
Campaigns
Product Selector
Advanced Charts
Navigation Customization
In-line Edit for Details
Work Orders & Assets
List View Customization
Enhanced Dashboards
Summer ’16
PLATFORM
Record Customization
Home Customization
Visualforce GA
Enhanced Reporting
Report Exporting
Lightning Voice
Wave Analytics
for Event Monitoring
Community Moderation
Many more features we
can’t tell you about yet! :-)

14. Know the Technology
Practice Operational Awesomeness
Guide Your Business
Lead Your Company
to the Future

15. The Admin’s Role is in the Center of it All
Sales
Ops
Execs
Sales
Marketing
Customer
Support
Customers
Developers
Partners

16. Practice Operational Awesomeness
Automate all the Things Seamless Integration

17. Demo

18. Know the Technology
Practice Operational Awesomeness
Guide Your Business
Lead Your Company
to the Future

19. Guide Your Business on the Journey
2. Get Hands On 3. Engage1. Learn

20. Start Learning with Trailhead

21. Trails and Badges Specifically For Admins

22. Stay on Top of Salesforce Releases with Trailhead
Explore Seasonal Release Highlights & Craft your Release Plan
NEW!
Mariel Espinal
Certified Salesforce
Admin & Trailblazer

23. Get Hands on in Admin Playground or Developer Org
The safe and easy way to get hands on with the latest features
Learn
New Skills
Complete
Trailhead
Challenges
Earn
Points & Badges
bit.ly/AdminPlayground

24. Lightning Exchange
Pre-built components to assemble apps and pages
Build Apps Easily
With pre-built Components from
Salesforce partners that work for any device
Get Started Fast
Kick start building with an out-of-the-box
Component set from Salesforce
Extend and Innovate
Use Components from AppExchange with
your own custom-built Components

25. Engage with Your Users
Gather User Feedback
Use Chatter Groups to house key information
Quick Actions let users give feedback from anywhere
Administer from Anywhere
Use SalesforceA to administer on the go
Take notes and post tips from Salesforce1
SABWA
Salesforce Administration by Walking Around
Watch how they use Salesforce

26. Demo

27. Practice Operational
Awesomeness
Know The
Technology
Guide Your
Business
You are the Ambassador to the Future
Use these skills to bring your company to the future!

28. Success Community
Continue Your Journey With Us!
Salesforce Admins Website
Engage with a vibrant community of
2.2M+ customers.
Where #AwesomeAdmins can
learn, connect and be inspired.
trailhead.com
Trailhead
The fun way to learn Salesforce.
admin.salesforce.comsuccess.salesforce.com

30. thank y u