3 Corporate Learning Trends to Watch in 2016

1. 3 Corporate Learning Trends to Watch in 2016

2. Housekeeping #LearningTrends @DonaldHTaylor @CarolLeaman @Axonify Event is being recorded Please leverage the chat window

3. Featured Speakers: Donald H Taylor Chairman Learning and Performance Institute DonaldHTaylor Carol Leaman CEO Axonify CarolLeaman

4. Today 1. Results for 2016 2. Time, hype, winners and losers 3. Geographical differences 4. What else? 5. What to expect in 2016 6. Three case studies

5. 1. Results for 2016

6. “What will be hot in L&D in 2016?” • Third year • Choose 1-3 options from 15 • 728 voters, 1,922 votes • 52 countries –  UK 29% –  US & Canada 19% –  Australia & NZ 7.5% –  India 7% –  Netherlands 6.8% –  Germany 6% L&D Global Sentiment Survey 2016 UK 29% NA 19% Anzac 7.5% Ind. 7%NL 6.8% DE 29%

7. The Survey: uses and caveats Caveats • Self-selecting • Tech- and social-media-savvy • Not pre-qualified (is it L&D?) Uses • Not a crystal ball • Consistent results • Significant variations • History of accurate prediction L&D Global Sentiment Survey 2016

8. What do you think will be hot in workplace L&D in 2016? Question

9. What will be hot in workplace L&D in 2016? • Collaborative/social learning • Consulting more deeply with the business • Curation • Developing the L&D function • Games/gamification • Knowledge management • Micro learning • Mobile delivery • MOOCs • Neuroscience/cognitive science • Personalization/adaptive delivery • Showing value • Synchronous delivery (webinars/hangouts) • Video • Wearable tech • Other Fuel your people + Power your organizations | 9 Items in italics: new in 2016

10. Results 2016 Rank 2016 1 Collaborative/social learning 2 Personalization/adaptive delivery 3 Consulting more deeply with the business 4 Mobile delivery 5 Micro learning 6 Games/gamification 7 Neuroscience/cognitive science 8 Showing value 9 Curation 10 Developing the L&D function 11 Synchronous online delivery 12 Video 13 Knowledge management 14 MOOCs 15 Wearable tech 16 Other:

11. Results 2016 Rank 2016 1 Collaborative/social learning 2 Personalization/adaptive delivery 3 Consulting more deeply with the business 4 Mobile delivery 5 Micro learning 6 Games/gamification 7 Neuroscience/cognitive science 8 Showing value 9 Curation 10 Developing the L&D function 11 Synchronous online delivery 12 Video 13 Knowledge management 14 MOOCs 15 Wearable tech 16 Other: The top 3: 1. Collaborative learning 2. Personalization/adaptive delivery 3. Consulting more deeply with the business

12. Results 2016 Rank 2016 1 Collaborative/social learning 2 Personalization/adaptive delivery 3 Consulting more deeply with the business 4 Mobile delivery 5 Micro learning 6 Games/gamification 7 Neuroscience/cognitive science 8 Showing value 9 Curation 10 Developing the L&D function 11 Synchronous online delivery 12 Video 13 Knowledge management 14 MOOCs 15 Wearable tech 16 Other: The top 3: 1. Collaborative learning 2. Personalization/adaptive delivery 3. Consulting more deeply with the business Key take aways: 1.  The 2016 top 3 are all conceptual not tech 2.  The top 2 are clear favourites …

13. Results 2016 Rank 2016 Votes 1 Collaborative/social learning 250 2 Personalization/adaptive delivery 218 3 Consulting more deeply with the business 167 4 Mobile delivery 159 5 Micro learning 151 6 Games/gamification 132 7 Neuroscience/cognitive science 132 8 Showing value 115 9 Curation 108 10 Developing the L&D function 92 11 Synchronous online delivery 85 12 Video 68 13 Knowledge management 67 14 MOOCs 63 15 Wearable tech 58 16 Other: 57 c. 25% of votes for top 2 choices

14. Results 2014-16 Rank 2016 2015 2014 1 Collaborative/social learning Collaborative learning Mobile delivery 2 Personalization/adaptive delivery Personalization Personalization 3 Consulting more deeply with the business Mobile delivery Collaborative learning 4 Mobile delivery Curation Open everything (badges, MOOCs ...) 5 Micro learning Games/gamification Video 6 Games/gamification Showing value Curation 7 Neuroscience/cognitive science Developing the L&D function Talent management 8 Showing value Video Other: 9 Curation Open everything (badges, MOOCs ...) Knowledge management 10 Developing the L&D function Synchronous online deliver The cloud 11 Synchronous online delivery Other: The new classroom 12 Video Neuroscience/cognitive science Increased demands for regulatory training 13 Knowledge management Knowledge management 14 MOOCs The cloud 15 Wearable tech Talent management 16 Other:

16. 2. Time, hype, winners and losers

17. Gartner hype curve

20. Hype • Video • Mobile

21. 2016 winners and losers: new entries Rank 2016 2015 2014 1 Collaborative/social learning Collaborative learning Mobile delivery 2 Personalization/adaptive delivery Personalization Personalization 3 Consulting more deeply with the business Mobile delivery Collaborative learning 4 Mobile delivery Curation Open everything (badges, MOOCs ...) 5 Micro learning Games/gamification Video 6 Games/gamification Showing value Curation 7 Neuroscience/cognitive science Developing the L&D function Talent management 8 Showing value Video Other: 9 Curation Open everything (badges, MOOCs ...) Knowledge management 10 Developing the L&D function Synchronous online deliver The cloud 11 Synchronous online delivery Other: The new classroom 12 Video Neuroscience/cognitive science Increased demands for regulatory training 13 Knowledge management Knowledge management 14 MOOCs The cloud 15 Wearable tech Talent management 16 Other:

22. Micro learning. • What is Micro learning? –  Beyond bite-sized and nuggets / Learning Objects –  Video –  Continuity / spaced learning –  Emerging strategy • Why the sudden surge? –  More targeted –  Faster time to competency –  Deal with knowledge decay –  Overlap with personalization

23. Where did people vote for Micro learning? ANZAC #1 Collaborative/social learning #2 Consulting more deeply with the business #3 Mobile delivery EU Personalization/adaptive delivery Collaborative/social learning Games/gamification IND Collaborative/social learning Consulting more deeply with the business Mobile delivery NA Micro learning Collaborative/social learning Personalization/adaptive delivery UK Collaborative/social learning Personalization/adaptive delivery Consulting more deeply with the business

24. Who voted for “Micro learning”? Area Share North America 32% Continental Europe 24% UK 22% Australia / NZ 9% India 7% Share of votes for ‘Micro learning’ UK 22% NA 32% Anzac 9% Ind. 7% EU 24%

25. 2016 winners and losers: rising stars Rank 2016 2015 2014 1 Collaborative/social learning Collaborative learning Mobile delivery 2 Personalization/adaptive delivery Personalization Personalization 3 Consulting more deeply with the business Mobile delivery Collaborative learning 4 Mobile delivery Curation Open everything (badges, MOOCs ...) 5 Micro learning Games/gamification Video 6 Games/gamification Showing value Curation 7 Neuroscience/cognitive science Developing the L&D function Talent management 8 Showing value Video Other: 9 Curation Open everything (badges, MOOCs ...) Knowledge management 10 Developing the L&D function Synchronous online delivery The cloud 11 Synchronous online delivery Other: The new classroom 12 Video Neuroscience/cognitive science Increased demands for regulatory training 13 Knowledge management Knowledge management 14 MOOCs The cloud 15 Wearable tech Talent management 16 Other:

26. Why Neuroscience has risen: 0% 25% 50% 75% 100% 0 10 20 30 40 50 60 Start of Spaced Repetition The Forgetting Curve Spaced Repetition # of Days After Training KnowledgeRetention Based on 2.7M Sessions

27. 2016 winners and losers: falling from favour? Rank 2016 2015 2014 1 Collaborative/social learning Collaborative learning Mobile delivery 2 Personalization/adaptive delivery Personalization Personalization 3 Consulting more deeply with the business Mobile delivery Collaborative learning 4 Mobile delivery Curation Open everything (badges, MOOCs ...) 5 Micro learning Games/gamification Video 6 Games/gamification Showing value Curation 7 Neuroscience/cognitive science Developing the L&D function Talent management 8 Showing value Video Other: 9 Curation Open everything (badges, MOOCs ...) Knowledge management 10 Developing the L&D function Synchronous online delivery The cloud 11 Synchronous online delivery Other: The new classroom 12 Video Neuroscience/cognitive science Increased demands for regulatory training 13 Knowledge management Knowledge management 14 MOOCs The cloud 15 Wearable tech Talent management 16 Other: Practical choices Conceptual choices Games/Gamification – buzzword gone bad Synchronous delivery – business as usual Showing value – a bit too difficult Developing the L&D function – nice-to-have

28. 2016 winners and losers: MOOCs. Rank 2016 2015 2014 1 Collaborative/social learning Collaborative learning Mobile delivery 2 Personalization/adaptive delivery Personalization Personalization 3 Consulting more deeply with the business Mobile delivery Collaborative learning 4 Mobile delivery Curation Open everything (badges, MOOCs ...) 5 Micro learning Games/gamification Video 6 Games/gamification Showing value Curation 7 Neuroscience/cognitive science Developing the L&D function Talent management 8 Showing value Video Other: 9 Curation Open everything (badges, MOOCs ...) Knowledge management 10 Developing the L&D function Synchronous online delivery The cloud 11 Synchronous online delivery Other: The new classroom 12 Video Neuroscience/cognitive science Increased demands for regulatory training 13 Knowledge management Knowledge management 14 MOOCs The cloud 15 Wearable tech Talent management 16 Other:

29. MOOCs

30. Winners and losers: Going, going, gone! • Going large –  Micro learning –  Consulting with the business –  Neuroscience • Going mainstream –  Mobile –  Video • Gone missing –  Concepts and practical choices that people can’t use.

31. 3. Geographical differences

32. “What will be hot in L&D in 2016?” • 728 voters • 1,922 votes • 1,865 country-specific votes L&D Global Sentiment Survey 2016 UK 29% NA 19% Anzac 9% Ind. 7% EU 29% Afr 1% Asia 1% M.E. 3% SA 1%

33. What geographical differences might you expect? Question

34. Top 5 choices Rank ANZAC EU NA UK IND Spread 1. Collaborative/social learning 1 15% 12% 11% 14% 15% 4% 2. Personalization/adaptive delivery 2 5% 14% 11% 13% 4% 9% 3. Consulting more deeply with the business 3 11% 7% 8% 10% 12% 5% 4. Mobile delivery 4 11% 7% 7% 8% 10% 4% 5. Micro learning 5 8% 6% 13% 6% 7% 6% What percentage of each area’s vote went to this choice?

35. Top 5 choices Rank ANZAC EU NA UK IND Spread 1. Collaborative/social learning 1 15% 12% 11% 14% 15% 4% 2. Personalization/adaptive delivery 2 5% 14% 11% 13% 4% 9% 3. Consulting more deeply with the business 3 11% 7% 8% 10% 12% 5% 4. Mobile delivery 4 11% 7% 7% 8% 10% 4% 5. Micro learning 5 8% 6% 13% 6% 7% 6% What percentage of each area’s vote went to this choice? Personalization/ adaptive delivery EU voters were three times as likely to vote for this as those in India and Australia. Micro learning The USA dominated voting for this – over twice as likely at EU and UK participants.

36. Geographical spread of ideas. How many countries voted each choice first or second? #1 #2 Total Collaborative/social learning 10 8 18 Personalization/adaptive delivery 15 1 16 Consulting more deeply with the business 1 4 5 Mobile delivery 6 6 12 Micro learning 3 8 11 Games/gamification 4 1 5 Neuroscience/cognitive science 1 5 6 Showing value 1 1 2 Curation 0 0 0 Developing the L&D function 1 5 6 Synchronous online delivery 0 0 0 Video 1 2 3 Knowledge management 1 4 5 MOOCs 2 2 4 Wearable tech 5 3 8

37. Geographical spread of ideas. How many countries voted each choice first or second? #1 #2 Total Collaborative/social learning 10 8 18 Personalization/adaptive delivery 15 1 16 Consulting more deeply with the business 1 4 5 Mobile delivery 6 6 12 Micro learning 3 8 11 Games/gamification 4 1 5 Neuroscience/cognitive science 1 5 6 Showing value 1 1 2 Curation 0 0 0 Developing the L&D function 1 5 6 Synchronous online delivery 0 0 0 Video 1 2 3 Knowledge management 1 4 5 MOOCs 2 2 4 Wearable tech 5 3 8 Consulting more widely with the business Only Mexico put this choice first. But 2nd choices from Netherlands, Australia and India assured it 3rd place.

38. 4. What else?

39. What trends would you add to this list? Question

40. “Other” word cloud

41. 5. What to expect in 2016

42. Three trends for 2016. 1)  Emphasis shifts from technology to concepts/models –  Consulting with the business* –  Personalization / adaptive delivery –  Neuroscience 2)  Technology rising stars –  Micro learning 3)  Technology bedding in –  Mobile –  Video –  Synchronous online delivery

43. Three trends for 2016. 1)  Emphasis shifts from technology to concepts/models –  Consulting with the business* –  Personalization / adaptive delivery –  Neuroscience 2)  Technology rising stars –  Micro learning 3)  Technology bedding in –  Mobile –  Video –  Synchronous online delivery BUT, less interest in –  Developing the L&D function –  Showing value –  Curation Jury’s out on: –  Wearable technology –  Virtual reality –  MOOCs “Buzz word gone bad” –  Gamification

44. Three trends for 2016. 1)  Emphasis shifts from technology to concepts/models –  Consulting with the business* –  Personalization / adaptive delivery –  Neuroscience 2)  Technology rising stars –  Micro learning 3)  Technology bedding in –  Mobile –  Video –  Synchronous online delivery BUT, less interest in –  Developing the L&D function –  Showing value –  Curation Jury’s out on: –  Wearable technology –  Virtual reality –  MOOCs “Buzz word gone bad” –  Gamification

45. 6. Three Case Studies

46. Introducing Axonify’s Employee Knowledge Platform. First time there is an end- to-end solution that focuses on employee knowledge and ties it to behavior and business outcomes.

47. Employee Knowledge is More than Learning Delivered through the interconnected and interdependent modules within the Axonify Employee Knowledge Platform. Growing Sustaining Sharing Applying Measuring

48. MICROLEARNING KNOWLEDGE DELIVERY KNOWLEDGE- ON-DEMAND CROWD SOURCING GAMIFICATION OBSERVATIONS BEHAVIOR IMPACT TRACKING MEASUREMENT IMPACT REVENUE BUSINESS OUTCOMES COSTS CULTURE PREDICTIVE How it works KNOWLEDGE GAPS MEASURE KNOWLEDGE KNOWLEDGE GROWTH COACHING SUPPORT PERSONALIZATION

49. “We like this app. Our consultants do too and we believe that it not only helps their product knowledge, but their confidence as well, leading to better performance. - Ryan Garner, GSM Checkered Flag Toyota, Virginia Beach, VA “What I love about Axonify is that we’re using it to focus on knowledge. Knowledge is the result of great learning practices and Axonify is a great tool for that.” Mia Phillips National Manager of Dealer Education Strategy & Digital Solutions 25,000 5% 2 Application Results Vehicles/Month Increase in Sales Increase in their Sales Satisfaction Index (SSI) US Dealer Reps at 1500 Dealerships Fuel your people + Power your organization | 49

50. “I know that Axonify has positively impacted our safety performance. It’s a quick, simple way to keep safety top of mind.” - DC Manager “Feedback about the Axonify platform has been phenomenal and we believe that it has been a significant contributing factor in our improved performance and engaged associate base.” Ken Woodlin, VP of Compliance, Safety & Asset Protection Walmart Logistics 120 54% 75,000+ 72% Distribution Centers Employees Using Axonify Reduction in Safety Incidents Of Associates stated that Axonify helps them feel safer on the job Application Results Based on 1600 responses Fuel your people + Power your organization | 50

51. “Since I have been using Axonify, I have felt more and more comfortable discussing the anatomy with surgeons. It even helped me prepare for a vendor fair. It’s the best application for continuous learning.” Ainsley Schroeder Hernia Sales, Ethicon “Axonify drives strategy execution through daily learning, resulting in ore confident and successful sales reps.” John Knoble Worldwide Director of Learning, Ethicon 95% >50% 82% Prefer Axonify Learning Method to Any Other Feedback Increased Sales Increased Confidence & Product Knowledge Voluntary Participation Fuel your people + Power your organization | 51

52. 3 Corporate Learning Trends to Watch in 2016: Q&A Donald H Taylor Chairman Learning and Performance Institute DonaldHTaylor Carol Leaman CEO Axonify CarolLeaman

53. Thank you!

3 Corporate Learning Trends to Watch in 2016

3 Corporate Learning Trends to Watch in 2016

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