3 Corporate Learning Trends to Watch in 2017

1. 3 Corporate Learning Trends to Watch in 2017 January 23, 2017

2. Housekeeping #LearningTrends @DonaldHTaylor @CarolLeaman @Axonify Event is being recorded Please leverage the chat window

3. Featured Speakers: Donald H Taylor Chairman Learning and Performance Institute DonaldHTaylor Carol Leaman CEO Axonify CarolLeaman

4. Today 1. Results for 2017 2. Micro learning’s continued success 3. Winners and losers 4. An emerging trend 5. What to expect in 2017 6. Three case studies

5. 1. Results for 2017

6. “What will be hot in L&D in 2017?” • Fourth year • Choose 1-3 options from 15 • 885 voters, 2,364 votes • 60 countries • 5 regions = 93% vote • 7 countries = 74% vote –  UK –  US –  Australia –  New Zealand –  India –  The Netherlands –  Germany 21% 15% 33% 15% 8%

7. What do you think will be hot in workplace L&D in 2017? Question

8. What will be hot in workplace L&D in 2017? • Artificial intelligence • Collaborative/social learning • Consulting more deeply with the business • Curation • Developing the L&D function • Games/gamification • Micro learning • Mobile delivery • MOOCs • Neuroscience/cognitive science • Personal knowledge mastery (PKM) • Personalization/adaptive delivery • Showing value • Video • Virtual and augmented reality • Other Fuel your people + Power your organizations | 8 Items in italics: new in 2017

9. Results 2017 (n) Figures in brackets = rank in 2016

10. Results 2017 (n) Figures in brackets = rank in 2016 69% 31%

11. Results 2017 (n) Figures in brackets = rank in 2016 Key points •  Personalization now #1 •  #2 in 2015, 2016 •  Increased votes from Aus&NZ (+9%), India (+6%) •  Big fall in votes for Collaborative – esp. in NA

12. Results 2017 (n) Figures in brackets = rank in 2016 Key points •  Personalization now #1 •  Micro learning stays hot

13. Results 2017 (n) Figures in brackets = rank in 2016 Key points •  Personalization now #1 •  Micro learning stays hot •  Technology stays hot •  Micro learning •  Virtual and augmented reality •  Mobile delivery •  Artificial intelligence

14. Results 2017 (n) Figures in brackets = rank in 2016 Key points •  Personalization now #1 •  Micro learning stays hot •  Technology stays hot •  L&D is apparently interested in the business •  Consulting more deeply with the business •  Showing value

15. Results 2017 (n) Figures in brackets = rank in 2016 Key points •  Personalization now #1 •  Micro learning stays hot •  Technology stays hot •  L&D is apparently interested in the business •  Consulting more deeply with the business •  Showing value •  Developing the L&D function

16. 2. Micro learning’s continued success

17. What do you understand by micro learning and how would you use it? Question

18. Focus on micro learning • What is micro learning? –  Beyond bite-sized and nuggets / Learning Objects –  Spaced learning –  Structured delivery –  Relevant to the learner (15% overlap between micro learning and personalization) • Why now? –  More effective for organization: Faster time to competency –  More efficient for learner: Deal with knowledge decay –  It’s convenient: Delivery via mobile

19. 2016: when the world fell for micro learning Year AUS&NZ EU IND NA UK 2017 14.0% 10.0% 8.8% 11.2% 8.9% 2016 8.1% 6.4% 7.2% 12.6% 5.7%

20. 2016: when the world fell for micro learning Year AUS&NZ EU IND NA UK 2017 14.0% 10.0% 8.8% 11.2% 8.9% 2016 8.1% 6.4% 7.2% 12.6% 5.7% Change 5.9% 3.6% 1.5% -‐1.4% 3.2% In 2016, 12.6% of North American votes went to micro learning, far more than in other regions. In 2017, every region showed a marked uptick in votes for micro learning apart from North America, where voting fell

21. Who voted for “Micro learning”? UK 24% NA 34% AUS & NZ 10% IND 7% EU 26% Share of the overall vote for micro learning from each region 2016 North America 34% Europe 26% UK 24% Australia & NZ 10% India 7%

22. Who voted for “Micro learning”? UK 24% NA 34% AUS & NZ 10% IND 7% EU 26% Share of the overall vote for micro learning from each region UK 19% NA 17% AUS & NZ 21% IND 7% EU 33% 2017 North America 17% Europe 33% UK 19% Australia & NZ 21% India 7% 2016 North America 34% Europe 26% UK 24% Australia & NZ 10% India 7%

23. 3. Winners and losers

24. Results 2015 – 2017

25. Results 2015 – 2017 personalization

26. 8.0% 9.0% 10.0% 11.0% 12.0% 13.0% 14.0% 15.0% 2017 2016 2015 Shares of Collaborative Learning and Personalized Delivery over Time Collaborative/social learning Personalization/adaptive delivery

27. 8.0% 9.0% 10.0% 11.0% 12.0% 13.0% 14.0% 15.0% 2017 2016 2015 Shares of Collaborative Learning and Personalized Delivery over Time Collaborative/social learning Personalization/adaptive delivery

28. 2017: The personal trumps the collective? With the exception of Europe, the major regions showed a decided move away from collaborative/social learning and towards personalization/adaptive delivery

31. Results 2015 – 2017: Winners

32. Results 2015 – 2017: 2 Winners Micro learning and showing value are definite winners

33. Results 2015 – 2017: 2 Holding fast Curation and video are unchanged since last year Some increased interest in video in NA and AUZ&NZ

34. Results 2015 – 2017: 3 ½ Losers Mobile delivery – from ‘hot’ to business-as-usual Neuroscience/cognitive science, MOOCs and Developing the L&D function – from ‘hot’ to ‘too complex to use’

35. 4. An emerging trend

36. What trends would you add to this list? Question

37. “Other” word cloud

38. The ‘other’ option enterprise learning strategy work with the business to remove organisational issues that inhibit performance. linking L&D strategy to biz strategy work-integrated learning learning integrated discretely into daily work activities business impact/ performance

39. Business impact: aspiration or ambition? (n) Figures in brackets = rank in 2016

40. Business impact: aspiration or ambition? (n) Figures in brackets = rank in 2016 16% 16% of those voting for showing value also voted for consulting more deeply with the business

41. Business impact: aspiration or ambition? (n) Figures in brackets = rank in 2016 16% 16% of those voting for showing value also voted for consulting more deeply with the business ... but … 5% Only 5% of those voting for showing value also voted for developing the L&D function

42. 5. What to expect in 2017

43. Hot technologies in 2017 Virtual reality (VR) #5 Augmented reality (AR) #5 Artificial intelligence (AI) #8 What is it? Providing a compellingly realistic alternative environment (eg via a headset) Superimposing information on the real environment (typically through a hand held device) Software that uses algorithms to interpret data and make apparently intelligent choices. Use cases Immersive language training Flight simulation Machine operation (eg pharma) Airline repair crews Pre-RL life military training Performance support Choice of learning content Choice of learning methods Choice of timing of delivery Current blockers Cost of head sets Cost of development Skills to develop content Development skills and smarts Outlook for 2017 Too early for mass adoption Take up in niche areas Wider adoption than VR but still not mass adoption Some likely success driven by software specialists, not L&D

44. Three trends for 2017 1)  Personalization is #1 –  … and collaboration is accepted as a ‘must have’ 2)  Technology is hot –  Micro learning – hot, but …. –  VR, AR, Artificial intelligence – which will deliver, and when? –  Mobile delivery – moving to business-as-usual 3)  L&D courts the business (again) –  But commitment to upskilling?

45. 6. Three Case Studies

46. Introducing Axonify’s Employee Knowledge Platform. First time there is an end- to-end solution that focuses on employee knowledge and ties it to behavior and business outcomes.

47. Employee Knowledge is More than Learning Delivered through the interconnected and interdependent modules within the Axonify Employee Knowledge Platform. Growing Sustaining Sharing Applying Measuring

48. Sales Technique & Product Promotion - learning and reinforcement modules Did they demonstrate knowledge on upsell techniques? Grow Sales of 2 Specific Products by 30% How it Works 1.  Asking if customer would like to add X 2.  Highlight promotions

49. “We like this app. Our consultants do too and we believe that it not only helps their product knowledge, but their confidence as well, leading to better performance. - Ryan Garner, GSM Checkered Flag Toyota, Virginia Beach, VA “What I love about Axonify is that we’re using it to focus on knowledge. Knowledge is the result of great learning practices and Axonify is a great tool for that.” Mia Phillips National Manager of Dealer Education Strategy & Digital Solutions 25,000 5% 2 Application Results Vehicles/Month Increase in Sales Increase in their Sales Satisfaction Index (SSI) US Dealer Reps at 1500 Dealerships Fuel your people + Power your organization | 49

50. “I know that Axonify has positively impacted our safety performance. It’s a quick, simple way to keep safety top of mind.” - DC Manager “Feedback about the Axonify platform has been phenomenal and we believe that it has been a significant contributing factor in our improved performance and engaged associate base.” Ken Woodlin, VP of Compliance, Safety & Asset Protection Walmart Logistics 120 54% 75,000+ 72% Distribution Centers Employees Using Axonify Reduction in Safety Incidents Of Associates stated that Axonify helps them feel safer on the job Application Results Based on 1600 responses Fuel your people + Power your organization | 50

51. “Since I have been using Axonify, I have felt more and more comfortable discussing the anatomy with surgeons. It even helped me prepare for a vendor fair. It’s the best application for continuous learning.” Ainsley Schroeder Hernia Sales, Ethicon “Axonify drives strategy execution through daily learning, resulting in ore confident and successful sales reps.” John Knoble Worldwide Director of Learning, Ethicon 95% >50% 82% Prefer Axonify Learning Method to Any Other Feedback Increased Sales Increased Confidence & Product Knowledge Voluntary Participation Fuel your people + Power your organization | 51

52. 3 Corporate Learning Trends to Watch in 2017: Q&A Donald H Taylor Chairman Learning and Performance Institute DonaldHTaylor Carol Leaman CEO Axonify CarolLeaman www.axonify.comhttp://donaldhtaylor.co.uk/

53. Thank you!

3 Corporate Learning Trends to Watch in 2017

3 Corporate Learning Trends to Watch in 2017

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