Meeting the Needs of the Modern Learner

1. Meeting the Needs of the Modern Learner David Mallon, Head of Research, Bersin by Deloitte Carol Leaman, Chief Executive Officer, Axonify June 23, 2015

2. Meeting the Needs of the Modern Learner David Mallon, Head of Research, Bersin by Deloitte Carol Leaman, Chief Executive Officer, Axonify June 23, 2015

3. Copyright © 2014 Deloitte Development LLC. All rights reserved.2 Meeting the Needs of the Modern Learner Housekeeping RECORDING CHAT Q&A PERIOD This session is being recorded and you will receive a copy. Use the chat window to ask questions. There will be dedicated Q&A period at the end.

4. Copyright © 2014 Deloitte Development LLC. All rights reserved.3 Meeting the Needs of the Modern Learner Today’s Speakers David Mallon Head of Research (SVP) Deloitte Consulting, LLP @da5idm Carol Leaman Chief Executive Officer, Axonify @CarolLeaman Join the conversation on Twitter @Bersin @Axonify #ModernLearner

5. Copyright © 2014 Deloitte Development LLC. All rights reserved.4 Meeting the Needs of the Modern Learner Who we are • Global provider of leading practices, trends, and benchmarking research in talent management, learning, and strategic HR. 6 research practices • Learning & Development • Leadership Development • Human Resources • Talent Acquisition • Talent Management • Tools & Technology Offerings • WhatWorks® Membership: Research, Tools, Education, Consulting • IMPACT: The industry’s premiere conference on the Business of Talent • Advisory Services & Consulting Human Resources Leadership Development Learning & Development Talent Acquisition Talent Management Tools & Technology

6. Copyright © 2014 Deloitte Development LLC. All rights reserved.5 Meeting the Needs of the Modern Learner Three points for today: 1. Recognize learning has changed 2. Redefine how you define learning 3. Reinvent yourselves accordingly

7. Copyright © 2014 Deloitte Development LLC. All rights reserved.6 Meeting the Needs of the Modern Learner Employees’ needs, preferences, behaviors and options are all changing …fast. 1.Recognize that learning has changed Source: Bersin by Deloitte, Three Marketing Lessons for L&D, 6/2014 60% of L&D professionals tell us they’re having trouble getting learners to engage with corporate learning.

8. Copyright © 2014 Deloitte Development LLC. All rights reserved.7 Meeting the Needs of the Modern Learner Employees’ work patterns, preferences, behaviors and options are changing fast Source: Bersin by Deloitte, 2014

9. Copyright © 2014 Deloitte Development LLC. All rights reserved.8 Meeting the Needs of the Modern Learner The Lifecycle of a Specialist or Leader Problem: building expertise takes time Novice Beginner Capable Expert World Class Business Contribution and Ability to Innovate + Positive - Negative

10. Copyright © 2014 Deloitte Development LLC. All rights reserved.9 Meeting the Needs of the Modern Learner The Lifecycle of a Specialist or Leader Problem: building expertise takes time Novice Beginner Capable Expert World Class Business Contribution and Ability to Innovate + Positive - Negative You invest in the individual

11. Copyright © 2014 Deloitte Development LLC. All rights reserved.10 Meeting the Needs of the Modern Learner The Lifecycle of a Specialist or Leader Problem: building expertise takes time Novice Beginner Capable Expert World Class Business Contribution and Ability to Innovate + Positive - Negative You invest in the individual Payoff to the Organization

12. Copyright © 2014 Deloitte Development LLC. All rights reserved.11 Meeting the Needs of the Modern Learner The Lifecycle of a Specialist or Leader Problem: building expertise takes time Novice Beginner Capable Expert World Class Business Contribution and Ability to Innovate + Positive - Negative You invest in the individual Payoff to the Organization Individual Develops others

13. Copyright © 2014 Deloitte Development LLC. All rights reserved.12 Meeting the Needs of the Modern Learner The Lifecycle of a Specialist or Leader Problem: building expertise takes time Novice Beginner Capable Expert World Class Business Contribution and Ability to Innovate + Positive - Negative You invest in the individual Payoff to the Organization Individual Develops others“Even when we hire a senior engineer from a competitor it takes them 5-7 years to be fully productive in our environment.” - Global Energy Company

15. Copyright © 2014 Deloitte Development LLC. All rights reserved.14 Meeting the Needs of the Modern Learner Courses & Programs Fade Problem: landscape for learning is changing Job Aids E-learning courses Coaching Mentoring Social, Mobile Sharing Expert Sharing Communities of Practice Career Development Online Resources

16. Copyright © 2014 Deloitte Development LLC. All rights reserved.15 Meeting the Needs of the Modern Learner Enter: Continuous Learning Model Immediate Performance support and other tools for point-of-need learning Q. WHAT DO I NEED TO SUPPORT MY SUCCESS IN THE MOMENT? Q. WHAT DO I NEED TO GROW IN MY CURRENT ROLE? Q. WHAT DO I NEED TO GROW IN MY CAREER? Intermediate Current job development and competency expansion Transitional Development of skills and relationships that will meet long-term business goals Source: Bersin by Deloitte, 2014

17. Copyright © 2014 Deloitte Development LLC. All rights reserved.16 Meeting the Needs of the Modern Learner L&D leaders are finally shifting their focus from training to continuous learning. 2. Rethink how you define learning. Source: Bersin by Deloitte, 2014 Corporate Learning Factbook, 2/2014 50% More mature L&D groups deliver 50% more learning via experiential, social and on-demand methods than less advanced ones do.

21. Copyright © 2014 Deloitte Development LLC. All rights reserved.20 Meeting the Needs of the Modern Learner Leaders are refocusing L&D efforts and resources on more strategic activities. 3. Reinvent yourselves accordingly Source: Bersin by Deloitte, 2014 Corporate Learning Factbook, 2/2014 27% L&D functions that are viewed as proactive and strategic dedicate 27% more resources to duties such as marketing and communications, curation, and leadership

22. Copyright © 2014 Deloitte Development LLC. All rights reserved.21 Meeting the Needs of the Modern Learner L&D capabilities are evolving…and expanding Alignment Effectiveness Efficiency Integrated Talent Management Knowledge Management Marketing / Communication Performance Consulting Training Delivery Procurement / External Resources Performance Improvement/ Support Learning Technology Ecosystem Budget Allocation Coaching / Mentoring Instructional Design Learning Strategy Development/Support Change Management Content Development, Curation & Management Quality / Process Improvement Business Intelligence / Analytics Information/Learning Architecture Project Management Source: Bersin by Deloitte, 2015

23. Copyright © 2014 Deloitte Development LLC. All rights reserved.22 Meeting the Needs of the Modern Learner Redefine roles Evolving L&D Roles Instructional Designer Facilitator Training Administrator E-Learning Developer L&D Manager Product Manager Web Designer Data Analyst Business Consultant Web / UX Designer Information Architect Experience Curator Learning Portal Manager Learning Consultant Marketing / Brand Catalyst + New & Expanded L&D Roles Source: Bersin by Deloitte, 2014

25. Introducing 3 organizations who are meeting the needs of the Modern Learner

26. 1. Each of these organizations recognized that learning had changed, so they were looking for a new approach Large children's’ toys retailer Ethicon (part of Johnson & Johnson) Full-service automotive retailer Target Group • 6600 retail associates - Canada • Medical sales reps • Over 19,000 retail employees - US Application • All associate training - product, safety, shrink, Omnichannel • Product knowlege • LP & safety awareness training Driven By • Learning team • Learning team within the sales organization • Operations and Risk Management Key Drivers • Too much to know • Multi-generational learners, high turnover, inconsistencies from store-to-store • Difficult to keep product knowledge top of mind with reps • Rapidly changing learning requirements • Training not being operationalized • No way to track what’s getting through to each employee

27. 2. Selected a solution that aligned with their needs

28. 3. Approach was reinvented to align to the business Large children’s toys retailer Ethicon (part of Johnson & Johnson) Full-service automotive retailer Approach • Started with safety and customer service topics • Chose to not go with an LMS • 1100 medical sales reps worldwide • Although the compliance group identified the need for a new approach, felt that the best chance of success was with a sales application • Focused on a quick experience (1-2 questions a day) • Integrated into the employee’s workday • Focused on LP and safety topics Access • Computer in break room • Mobile devices • Mobile or personal computer • Computers in the stores Results • Culture change • >62% reduction in safety incidents • >50% increase in rep confidence • Impacting sales • Shrink reduction by 55% • Safety incidents reduced by > 45%

29. Closing

30. Copyright © 2014 Deloitte Development LLC. All rights reserved.29 Meeting the Needs of the Modern Learner Summary 1. Recognize learning has changed • The modern learner expects different stuff • The continuous learning model describes how 2. Redefine how you define learning • Different methods • New technologies 3. Reinvent yourselves accordingly • L&D responsibilities: alignment, effectiveness, efficiency • Mindsets are as important as capabilities

31. Copyright © 2014 Deloitte Development LLC. All rights reserved.30 Meeting the Needs of the Modern Learner Today’s Speakers David Mallon Head of Research (SVP) Deloitte Consulting, LLP @da5idm Carol Leaman Chief Executive Officer, Axonify @CarolLeaman Join the conversation on Twitter @Bersin @Axonify #ModernLearner

32. Copyright © 2014 Deloitte Development LLC. All rights reserved.31 Meeting the Needs of the Modern Learner Organizations spend billions of dollars each year on learning content. Yet a noticeable lack of participation, engagement, and satisfaction exists in corporate training offerings these days, largely because our businesses – and our learners – have all changed faster than many learning and development (L&D) organizations have kept up. It is time for change. It is time to start fundamentally rethinking how organizations invest in, manage, deliver, and use content. The stakes are significant. What and how people learn has a substantial impact on both individual performance and organizational capabilities—but it will not be an easy fix. Adopting new approaches to learning will force L&D departments to operate in new, different, and sometimes uncomfortable ways. In this webinar, David Mallon, Head of Research for Bersin by Deloitte, Deloitte Consulting LLP, will summarize the latest research on how forward-looking organizations are adapting their approaches to development in order to better meet the needs of modern learners. David will be joined by Carol Leaman, President & CEO, Axonify, who will share real-world examples of these trends and practical advice for other organizations facing similar challenges. Topics to include: - The drivers of new approaches to learning; - Trends in using new learning technologies to address performance wherever and whenever; and - Practical guidance and examples of adaptive learning offerings meeting unique and changing needs. Abstract

33. About Deloitte As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication. Copyright © 2014 Deloitte Development LLC. All rights reserved.

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