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Flight it and reservation (Airport Matters)
- 2. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT Travel Agency and Tour Operations Counter Counseling Reservations Fare Calculations Ticketing Documentation Contracting Costing Quotation Reservation Operations Accounting Evaluation
- 3. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT Travel Agency and Tour Operations Counter Counseling Reservations Fare Calculations Ticketing Documentation Contracting Costing Quotation Reservation Operations Accounting Evaluation
- 4. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT What is Flight Itinerary Planning? A number of suitable flights are selected to conform with the passenger’s desired travel plans Starting from the point of origin to the destination or destinations to be visited in the desired sequence or right order.
- 5. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT 3 B`asic Rules to follow in FIP: Avoid Crisscrossing Avoid Backtracking Remember that the less carriers used, the better
- 6. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT AA vv oo ii dd CC rr ii ss ss cc rr oo ss ss ii nn gg
- 7. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT AA vv oo ii dd CC rr ii ss ss cc rr oo ss ss ii nn gg
- 8. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT AA vv oo ii dd BB aa cc kk tt rr aa cc kk ii nn gg
- 9. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT AA vv oo ii dd CC rr ii ss ss cc rr oo ss ss ii nn gg
- 10. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT Reservations Are advanced requests for available space or services at sometime in the future. Manual or automated
- 11. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT Manual Reservations Phone-in contact with the supplier for the initial request Regular follow up for confirmation Finalization through manual issuance of ticket
- 12. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT Booking and Reservation Procedures and Conditions The conditions to keep in mind are: option dates, cancellation penalties, amendment policies, cut-off period, deposit payments and revisions.
- 13. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT Option date Date preset by the supplier, by which time the TA/TO must firm up or cancel a confirmed reservation. Cancellation penalties These are levied by the supplier when confirmed reservations are cancelled.
- 14. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT Amendments Change of dates for a specific reservation Revisions Changes in number of seats, beds, rooms reserved or changes in the passenger’s names.
- 15. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT Basic Procedure in Voice Communication (TA-Airline Supplier) Identify yourself. Identify receiver. State purpose of call. Specify number of seats. Give date(s), sector(s), flight(s), class.
- 16. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT Basic Procedure in Voice Communication (TA-Airline Supplier) Give passenger(s) name, initial, title and contact number Specify special requirements. Action check.
- 17. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT Booking Card
- 18. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT