An introduction to effective listening.

1. EFFECTIVE LISTENING

2. EFFECTIVE LISTENING
1. Listening Facts
2. The Listening Process
3. Bad Listening Habits
4. Barriers to Effective Listening
5. Hearing vs. Listening
6. Types of Listening
7. Guidelines to Effective Listening

3. LISTENING FACTS
• Most people spend at least
45% of communication
time listening
• Most people listen to and
understand only about a
fourth of what is being
communicated

4. LISTENING FACTS
• 85% of individuals rate themselves as
average or worse listeners
• Listening skills poorest when people
interact with those closest to them. They
interrupt and jump to conclusions more
frequently

5. FIVE-STEP PROCESS OF LISTENING
You attach You store You store You react
You get meaning for for once you’ve
stimuli to stimuli future future evaluated
reference reference the message
RECEIVING UNDERSTANDING REMEMBERING EVALUATING RESPONDING

6. BAD LISTENING HABITS
• Tunes out dry subjects
• Tunes out if delivery is poor
• Enters into argument
• Listening for only the facts

7. BAD LISTENING HABITS
• Takes extensive notes
• Fakes attention
• Easily distracted
• Resists difficult material
• Reacts to emotional words

8. LISTENING IS MORE THAN HEARING
• Listening is active;
hearing is passive vs
• Listening is a skill;
hearing is natural
• Listening is intermittent;
hearing is continuous

9. Listening implies a choice.
You must choose to
participate in the process
of listening.

10. GUIDELINES FOR
EFFECTIVE LISTENING
Control the Environment
Be Alert
Be Mentally Prepared
Be Emotionally Prepared
Judge content, not delivery
Provide feedback

11. GUIDELINES FOR
EFFECTIVE LISTENING
Control the Environment
Be Alert
Close doors
Be Mentally Prepared
Turn off radios, TVs, CD players
Move closer to the speaker Be Emotionally Prepared
Don’t interrupt Judge content, not delivery
Hold your rebuttal Provide feedback
Ignore your phone

12. GUIDELINES FOR
EFFECTIVE LISTENING
Control the Environment
Be Alert
Thinking vs. speed of
Be Mentally Prepared
someone talking
Different semantic codes Be Emotionally Prepared
Judge content, not delivery
Provide feedback

13. GUIDELINES FOR
EFFECTIVE LISTENING
Control the Environment
Be Alert
Speaker perceptions
Be Mentally Prepared
Self-perceptions
Personal biases Be Emotionally Prepared
Judge content, not delivery
Provide feedback

14. GUIDELINES FOR
EFFECTIVE LISTENING
Control the Environment
Be Alert
Be Mentally Prepared
Be Emotionally Prepared
Judge content, not delivery
Provide feedback

15. EFFECTIVE LISTENING
GOOD LISTENERS LISTEN ACTIVELY BY:
• Listening for concepts, key ideas, facts
• Being able to distinguish between evidence and
argument, idea and example, fact and principle
• Analyzing key points
• Looking for unspoken messages
• Keeping an open mind
• Asking questions that clarify
• Reserving judgment
• Taking meaningful notes

16. THANK YOU!
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