In this global digital world, telecom service providers should transform their customer centric processes to remain competitive. Highly interactive, personalized and consistent communication across multiple channels is the key for enhanced customer experience. New digital services increase the complexity of end-to-end customer experience. Customer centric service providers have to simplify their existing process to make them agile by reducing the number of systems for customer communications.

1. Digital
Customer
Communication
for greater experience
& loyalty

2. uniserve™ 360 is a comprehensive, unified customer
communication and information management platform
that enables digitalization of multi channel customer
experience.
GUI based tempelate
management &
Business Rules
AFP Printing &
Self-care portal
On-demand
generation of
documents
Automated customer
communication with
interactive experience
Multimodal
communication touch
points (B2B and B2C)
Unifined platform for
sending out
communication
Digital transformation
across your enterprise
Transform your customer
centric processes
uniserve™ 360 | 2
In this global digital world, telecom service providers should transform
their customer centric processes to remain competitive. Highly
interactive, personalized and consistent communication across
multiple channels is the key for enhanced customer experience.
New digital services increase the complexity of end-to-end customer
experience. Customer centric service providers have to simplify their
existing process to make them agile by reducing the number of
systems for customer communications.
Personalized
communication with
reports & bill analytics
Innovative approach for customer loyalty

3. 
Reduced storage, manpower and maintenance costs by
eliminating need to maintain multiple applications

Nearly 30% reduction in printing costs & enhances
statement distribution speeds by 40%

Reduces the use of 6 separate point solutions for template
management by using GUI

15% -20% drop in customer complaints & quicker query
resolution
Increased revenue

Demographic promotional offers for up-selling /
cross-selling

Increase in revenue generated through targeted third party
advertisements

Opportunity to generate steady revenue stream by sending
customer-profile specific and targeted message

Faster time to market new promotional offers according to
customer segments and demographics
Reduced operational costs

Interactive, personalized and 1:1 trans-promotional consistent
customer communication through multiple channels like print,
e-mail, SMS and web

Development of customer intimacy through personalized
layouts and greetings on bills

Tracking documents sent to customers irrespective of
distribution channel

Comprehensive self-care portal that enables online payments,
complaints/ service requests registering and tracking, viewing
historical data, representing consumption data in graphical
formats and providing tools to analyze consumption data
Enhanced customer experience
Agile customer communication
uniserve™ 360 | 3

4. For more details
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