Become agile and easily adapt to customer expectations by providing seamless digital Omini- channel experience.

1. Recommends app download
to keep check on the
data usage, easy payment
and pertinent offers.
Download
APP
Step 4: Customer downloads mobile app and shares positive feedback
Customer is happy with the contextual alerts and convenience of self-service.
Shares his experience on social channels
10/10 Feedback
Usage
Usage
Begins raising a complaint on the mobile, but submits through the desktop
When customer hops channels, information from previous channels is pre-filled
Submits query
& requests
call back
Step 1: Bill shock Step 2: Raises a complaint
Gets bill alert
& views
transactions
Omni Channel Customer Service Use case
CSR is empowered with a single view of customer, where she knows
customer is HNI and has subscriptions in others lines of business as well.
Step 3: Customer care representative delivers contextual experience
Offers payment
in installmentsLast 5 Tickets
history
Ticket
Bill
$ 001
Invoice Summary Usage Breakdown