Sample of the Temkin Group Insight Report, The Current State Of Customer Experience. The report analyzes 140+ responses from large North American companies. To purchase the full report, go to http://temkingroup.com or http://experiencematters.wordpress.com
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The Current State Of Customer Experience (Sample)
1. Temkin
Group
Insight
Report
The
Current
State
Of
Customer
Experience
Only
3%
Of
Firms
Are
Truly
Customer-‐Centric
By
Bruce
Temkin
Customer
Experience
Transformist
&
Managing
Partner
Temkin
Group
June
2010
This
is
a
summary
of
the
full
report