Hearing vs. listening, tips on really listening as a practice of communication

1. Are You Listening?

2. What’s the difference? between. . . . Hearing? Listening? &

3. HEARING is automatic. . . . LISTENING is LEARNED.

4. The Listening Process Receiving Constructing Meaning Responding Consciously paying attention Assigning and clarifying meaning Nonverbally Verbally

5. Competence Model of Listening motivation skills knowledge

6. Communication activities of college students Listening Writing Speaking Reading

7. LEARN & COMPREHEND EVALUATE & CRITIQUE EMPATHIZE & UNDERSTAND Listening Types

8. Receiving Competence Motivated to be open Knowledge of culture differences Skills of focusing and clarifying

9. Constructing Meaning Competence Motivated to respect differences Knowledge of perceptual biases Skills in analyzing objectively

10. Responding Competence Motivated to show interest and respect Knowledge of feedback Skills in asking questions

11. Ideas and concepts from Morreale, Spitzberg, & Barge. Human Communication, 2001

12. LISTEN! http:/www.listencoach.com/LHProfile.html Top 10 Listening Habits Profile