7. How Is CM Different?
1. Documents
2. Case properties
3. Tasks
8. How Is CM Different?
Formal process Informal process
System control
Human control
Detailed model
High-level model*
*CMMA 1.0 beta (omg.org)
Audit by process history
Audit by content history
Case management
11. CM Components
Document
Management
EMC2 Documentum
IBM Filenet
AgilePoint
Open Text BPM
Activiti
Records
Management
Archive
Capture Business
Process
Management
Business Activity
Monitoring
Tasks
Task lists
Routing
Audit trail
BlackPearl
13. CM Solutions
Document
Management
µOpen Text Global360 Case
Management
IBM Case Management
HP Autonomy WorkSite
EMC2 Documentum xCP
Records
Management
Archive
Capture BPM
BAM
Collaboration
and
Communication
Alfresco WorkDesk
Dashboards