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How I Went Beyond the Hype,
                            Narcissism, and Trendiness to
                            Become a Social Software Super
                            Hero

                            Chris Martin
                            Bruce Elgort

                                    © 2011 IBM Corporation


Sunday, February 13, 2011
GET SOCIAL
       BE A SOCIAL SOFTWARE SUPERHERO




                                  © 2011 IBM Corporation


Sunday, February 13, 2011
SOCIAL IS
            EVERYWHERE

                            © 2011 IBM Corporation


Sunday, February 13, 2011
Why Social?

                            Mobile Devices put
                            social in the
                            palm of our hand.


                                           © 2011 IBM Corporation


Sunday, February 13, 2011
Why Social?

                            Technology is
                            eliminating walls and
                            barriers to collaborate
                            on a global stage.

                                              © 2011 IBM Corporation


Sunday, February 13, 2011
What Does it Mean to be Social?



                                    © 2011 IBM Corporation


Sunday, February 13, 2011
SOCIAL IS WHY
              WE ARE HERE

                              © 2011 IBM Corporation


Sunday, February 13, 2011
THE SOCIAL ECONOMY


       People




                            SocialSphere
                                            Social
                                           Business

                                              © 2011 IBM Corporation


Sunday, February 13, 2011
People

                            SocialSphere


                                      © 2011 IBM Corporation


Sunday, February 13, 2011
SocialSphere

                                   Media




                            Networks   Software


                                                  © 2011 IBM Corporation


Sunday, February 13, 2011
THE SOCIAL ECONOMY


       People
                                   Media




                            Networks   Software
                                                   Social
                                                  Business
                                                     © 2011 IBM Corporation


Sunday, February 13, 2011
It’s all about
               Social Business

                             © 2011 IBM Corporation


Sunday, February 13, 2011
BRANDS
                            Brands are for and to be
                             experience by people.


                                              Social Business

                                                           © 2011 IBM Corporation


Sunday, February 13, 2011
PEOPLE
                        People are the what and the
                          why of social business.


                                           Social Business

                                                        © 2011 IBM Corporation


Sunday, February 13, 2011
TRUSTED
                RELATIONSHIPS
                        between brands, people and
                               companies.

                                          Social Business

                                                       © 2011 IBM Corporation


Sunday, February 13, 2011
GET “STUFF” DONE
                            Need we say more?


                                         Social Business

                                                      © 2011 IBM Corporation


Sunday, February 13, 2011
What does it mean to
        be a social business?



                                © 2011 IBM Corporation


Sunday, February 13, 2011
What does it mean to be a social business?




                                                   © 2011 IBM Corporation


Sunday, February 13, 2011
What does it mean to be a social business?




                                                © 2011 IBM Corporation


Sunday, February 13, 2011
SocialSphere Interactions



         Reactive Response

         Community Engagement


                                    © 2011 IBM Corporation


Sunday, February 13, 2011
Public
          SocialSphere Interactions




                                      © 2011 IBM Corporation


Sunday, February 13, 2011
Reactive response




                            © 2011 IBM Corporation


Sunday, February 13, 2011
Building Community




                            © 2011 IBM Corporation


Sunday, February 13, 2011
Enterprise
        SocialSphere Interactions




                                    © 2011 IBM Corporation


Sunday, February 13, 2011
Hybrid Solutions




                            © 2011 IBM Corporation


Sunday, February 13, 2011
Hybrid
     SocialSphere Interactions




                                 © 2011 IBM Corporation


Sunday, February 13, 2011
Hybrid Solutions




                            © 2011 IBM Corporation


Sunday, February 13, 2011
REALTIME

                            Response


                                       © 2011 IBM Corporation


Sunday, February 13, 2011
What is the value
      of social business?
                            29   © 2011 IBM Corporation


Sunday, February 13, 2011
Is social business
         for everybody?

                              © 2011 IBM Corporation


Sunday, February 13, 2011
MISSION

                                 © 2011 IBM Corporation


Sunday, February 13, 2011
Problem
         Declining trust between
         management and
         employees

                              © 2011 IBM Corporation


Sunday, February 13, 2011
Solution
         Sharing +
         Passive Awareness =
         Increased Trust

                               © 2011 IBM Corporation


Sunday, February 13, 2011
Speaking
         Listening
         Collaborating
                            © 2011 IBM Corporation


Sunday, February 13, 2011
In Action
         How sharing transforms
         our business


                             © 2011 IBM Corporation


Sunday, February 13, 2011
Problem
         Top-down decisions have
         created a stagnant work
         environment


                              © 2011 IBM Corporation


Sunday, February 13, 2011
Solution
         “Open leadership”
         motivates people and
         encourages successful
         social business.
                             © 2011 IBM Corporation


Sunday, February 13, 2011
Open Leadership
                            “having the confidence
                            and humility to give up
                            the need to be in
                            control while inspiring
                            commitment from
                            people to accomplish
                            goals”


                                                © 2011 IBM Corporation


Sunday, February 13, 2011
In Action
         How has being an open
         leader changed the way
         you utilize social
         technology?
                             © 2011 IBM Corporation


Sunday, February 13, 2011
In Action




                            © 2011 IBM Corporation


Sunday, February 13, 2011
Problem
         “I spend a lot of time
         trying to find the right
         information or resource.”

                                © 2011 IBM Corporation


Sunday, February 13, 2011
Solution
        Transform your social
        sphere into a network of
        recommendation agents.
                             © 2011 IBM Corporation


Sunday, February 13, 2011
In Action




                            © 2011 IBM Corporation


Sunday, February 13, 2011
Problem
         “We tried getting social...

                            but...”

                                      © 2011 IBM Corporation


Sunday, February 13, 2011
Solution
      Leadership support and
      corporate evangelists
      are critical in effective
      social business.
                              © 2011 IBM Corporation


Sunday, February 13, 2011
Evangelism




                            © 2011 IBM Corporation


Sunday, February 13, 2011
REALTIME

                            Response


                                       © 2011 IBM Corporation


Sunday, February 13, 2011
How to Implement
       Social Business
                            © 2011 IBM Corporation


Sunday, February 13, 2011
All social
         business is NOT
         created equal


                            © 2011 IBM Corporation


Sunday, February 13, 2011
Develop a “rough” plan

         Core strengths
         Know your brand
         Unique strategy
         Listen and talk
                             © 2011 IBM Corporation


Sunday, February 13, 2011
Implement




                            © 2011 IBM Corporation


Sunday, February 13, 2011
Intentional
          collaboration &
          community

                            © 2011 IBM Corporation


Sunday, February 13, 2011
Encourage employees to
      collaborate and share



                               © 2011 IBM Corporation


Sunday, February 13, 2011
Processes and Systems
      must Support Social



                              © 2011 IBM Corporation


Sunday, February 13, 2011
Evangelism

                            © 2011 IBM Corporation


Sunday, February 13, 2011
It’s
         doing
         business...
                            © 2011 IBM Corporation


Sunday, February 13, 2011
Beyond “the wall”




                            © 2011 IBM Corporation


Sunday, February 13, 2011
Where are
         your customers talking
         about you?


                              © 2011 IBM Corporation


Sunday, February 13, 2011
How are you going to engage
    your customers?



                            © 2011 IBM Corporation


Sunday, February 13, 2011
Empower people


                            © 2011 IBM Corporation


Sunday, February 13, 2011
Rules of
          Engagement

                            © 2011 IBM Corporation


Sunday, February 13, 2011
Successful social business
         takes time.



                                 © 2011 IBM Corporation


Sunday, February 13, 2011
Planning is...

                            Guessing
                                  © 2011 IBM Corporation


Sunday, February 13, 2011
To gain is to give up control.
      Allow people to take
      ownership.
      Be honest.
      Your communication is the
      response you get.
                                  © 2011 IBM Corporation


Sunday, February 13, 2011
Build internal
                        and external
                  SOCIAL VALUE

                                         © 2011 IBM Corporation


Sunday, February 13, 2011
Looking ahead...




                            © 2011 IBM Corporation


Sunday, February 13, 2011
Enterprise Solutions




                              © 2011 IBM Corporation


Sunday, February 13, 2011
DON’T FEAR
       WHAT’S NEW
                            © 2011 IBM Corporation


Sunday, February 13, 2011
DON’T STOP BEING SOCIAL...
                            IT’S WHO WE ARE


                                        © 2011 IBM Corporation


Sunday, February 13, 2011
Chris Martin
       chris@chrismartinstudios.com
       @cmstudios


                                      © 2011 IBM Corporation


Sunday, February 13, 2011
Bruce Elgort
      bruce.elgort@gmail.com
                    @belgort

                                © 2011 IBM Corporation


Sunday, February 13, 2011
YOUR REACTIONS



                                       © 2011 IBM Corporation


Sunday, February 13, 2011
GET SOCIAL
        BE A SOCIAL BUSINESS SUPERHERO




                                   © 2011 IBM Corporation


Sunday, February 13, 2011

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JMP206 - How I Went Beyond the Hype, Narcissism and Trendiness to Become a Social Software Super Hero

  • 1. How I Went Beyond the Hype, Narcissism, and Trendiness to Become a Social Software Super Hero Chris Martin Bruce Elgort © 2011 IBM Corporation Sunday, February 13, 2011
  • 2. GET SOCIAL BE A SOCIAL SOFTWARE SUPERHERO © 2011 IBM Corporation Sunday, February 13, 2011
  • 3. SOCIAL IS EVERYWHERE © 2011 IBM Corporation Sunday, February 13, 2011
  • 4. Why Social? Mobile Devices put social in the palm of our hand. © 2011 IBM Corporation Sunday, February 13, 2011
  • 5. Why Social? Technology is eliminating walls and barriers to collaborate on a global stage. © 2011 IBM Corporation Sunday, February 13, 2011
  • 6. What Does it Mean to be Social? © 2011 IBM Corporation Sunday, February 13, 2011
  • 7. SOCIAL IS WHY WE ARE HERE © 2011 IBM Corporation Sunday, February 13, 2011
  • 8. THE SOCIAL ECONOMY People SocialSphere Social Business © 2011 IBM Corporation Sunday, February 13, 2011
  • 9. People SocialSphere © 2011 IBM Corporation Sunday, February 13, 2011
  • 10. SocialSphere Media Networks Software © 2011 IBM Corporation Sunday, February 13, 2011
  • 11. THE SOCIAL ECONOMY People Media Networks Software Social Business © 2011 IBM Corporation Sunday, February 13, 2011
  • 12. It’s all about Social Business © 2011 IBM Corporation Sunday, February 13, 2011
  • 13. BRANDS Brands are for and to be experience by people. Social Business © 2011 IBM Corporation Sunday, February 13, 2011
  • 14. PEOPLE People are the what and the why of social business. Social Business © 2011 IBM Corporation Sunday, February 13, 2011
  • 15. TRUSTED RELATIONSHIPS between brands, people and companies. Social Business © 2011 IBM Corporation Sunday, February 13, 2011
  • 16. GET “STUFF” DONE Need we say more? Social Business © 2011 IBM Corporation Sunday, February 13, 2011
  • 17. What does it mean to be a social business? © 2011 IBM Corporation Sunday, February 13, 2011
  • 18. What does it mean to be a social business? © 2011 IBM Corporation Sunday, February 13, 2011
  • 19. What does it mean to be a social business? © 2011 IBM Corporation Sunday, February 13, 2011
  • 20. SocialSphere Interactions Reactive Response Community Engagement © 2011 IBM Corporation Sunday, February 13, 2011
  • 21. Public SocialSphere Interactions © 2011 IBM Corporation Sunday, February 13, 2011
  • 22. Reactive response © 2011 IBM Corporation Sunday, February 13, 2011
  • 23. Building Community © 2011 IBM Corporation Sunday, February 13, 2011
  • 24. Enterprise SocialSphere Interactions © 2011 IBM Corporation Sunday, February 13, 2011
  • 25. Hybrid Solutions © 2011 IBM Corporation Sunday, February 13, 2011
  • 26. Hybrid SocialSphere Interactions © 2011 IBM Corporation Sunday, February 13, 2011
  • 27. Hybrid Solutions © 2011 IBM Corporation Sunday, February 13, 2011
  • 28. REALTIME Response © 2011 IBM Corporation Sunday, February 13, 2011
  • 29. What is the value of social business? 29 © 2011 IBM Corporation Sunday, February 13, 2011
  • 30. Is social business for everybody? © 2011 IBM Corporation Sunday, February 13, 2011
  • 31. MISSION © 2011 IBM Corporation Sunday, February 13, 2011
  • 32. Problem Declining trust between management and employees © 2011 IBM Corporation Sunday, February 13, 2011
  • 33. Solution Sharing + Passive Awareness = Increased Trust © 2011 IBM Corporation Sunday, February 13, 2011
  • 34. Speaking Listening Collaborating © 2011 IBM Corporation Sunday, February 13, 2011
  • 35. In Action How sharing transforms our business © 2011 IBM Corporation Sunday, February 13, 2011
  • 36. Problem Top-down decisions have created a stagnant work environment © 2011 IBM Corporation Sunday, February 13, 2011
  • 37. Solution “Open leadership” motivates people and encourages successful social business. © 2011 IBM Corporation Sunday, February 13, 2011
  • 38. Open Leadership “having the confidence and humility to give up the need to be in control while inspiring commitment from people to accomplish goals” © 2011 IBM Corporation Sunday, February 13, 2011
  • 39. In Action How has being an open leader changed the way you utilize social technology? © 2011 IBM Corporation Sunday, February 13, 2011
  • 40. In Action © 2011 IBM Corporation Sunday, February 13, 2011
  • 41. Problem “I spend a lot of time trying to find the right information or resource.” © 2011 IBM Corporation Sunday, February 13, 2011
  • 42. Solution Transform your social sphere into a network of recommendation agents. © 2011 IBM Corporation Sunday, February 13, 2011
  • 43. In Action © 2011 IBM Corporation Sunday, February 13, 2011
  • 44. Problem “We tried getting social... but...” © 2011 IBM Corporation Sunday, February 13, 2011
  • 45. Solution Leadership support and corporate evangelists are critical in effective social business. © 2011 IBM Corporation Sunday, February 13, 2011
  • 46. Evangelism © 2011 IBM Corporation Sunday, February 13, 2011
  • 47. REALTIME Response © 2011 IBM Corporation Sunday, February 13, 2011
  • 48. How to Implement Social Business © 2011 IBM Corporation Sunday, February 13, 2011
  • 49. All social business is NOT created equal © 2011 IBM Corporation Sunday, February 13, 2011
  • 50. Develop a “rough” plan Core strengths Know your brand Unique strategy Listen and talk © 2011 IBM Corporation Sunday, February 13, 2011
  • 51. Implement © 2011 IBM Corporation Sunday, February 13, 2011
  • 52. Intentional collaboration & community © 2011 IBM Corporation Sunday, February 13, 2011
  • 53. Encourage employees to collaborate and share © 2011 IBM Corporation Sunday, February 13, 2011
  • 54. Processes and Systems must Support Social © 2011 IBM Corporation Sunday, February 13, 2011
  • 55. Evangelism © 2011 IBM Corporation Sunday, February 13, 2011
  • 56. It’s doing business... © 2011 IBM Corporation Sunday, February 13, 2011
  • 57. Beyond “the wall” © 2011 IBM Corporation Sunday, February 13, 2011
  • 58. Where are your customers talking about you? © 2011 IBM Corporation Sunday, February 13, 2011
  • 59. How are you going to engage your customers? © 2011 IBM Corporation Sunday, February 13, 2011
  • 60. Empower people © 2011 IBM Corporation Sunday, February 13, 2011
  • 61. Rules of Engagement © 2011 IBM Corporation Sunday, February 13, 2011
  • 62. Successful social business takes time. © 2011 IBM Corporation Sunday, February 13, 2011
  • 63. Planning is... Guessing © 2011 IBM Corporation Sunday, February 13, 2011
  • 64. To gain is to give up control. Allow people to take ownership. Be honest. Your communication is the response you get. © 2011 IBM Corporation Sunday, February 13, 2011
  • 65. Build internal and external SOCIAL VALUE © 2011 IBM Corporation Sunday, February 13, 2011
  • 66. Looking ahead... © 2011 IBM Corporation Sunday, February 13, 2011
  • 67. Enterprise Solutions © 2011 IBM Corporation Sunday, February 13, 2011
  • 68. DON’T FEAR WHAT’S NEW © 2011 IBM Corporation Sunday, February 13, 2011
  • 69. DON’T STOP BEING SOCIAL... IT’S WHO WE ARE © 2011 IBM Corporation Sunday, February 13, 2011
  • 70. Chris Martin chris@chrismartinstudios.com @cmstudios © 2011 IBM Corporation Sunday, February 13, 2011
  • 71. Bruce Elgort bruce.elgort@gmail.com @belgort © 2011 IBM Corporation Sunday, February 13, 2011
  • 72. YOUR REACTIONS © 2011 IBM Corporation Sunday, February 13, 2011
  • 73. GET SOCIAL BE A SOCIAL BUSINESS SUPERHERO © 2011 IBM Corporation Sunday, February 13, 2011