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20 to Know




                   It takes a lot of creative, capable people
                   to build and power the exciting and dynamic
                   beauty industry. Every year the editors of
                   GCI magazine meet or hear from hundreds of
                   you who keep us pretty optimistic about the
                   future. Presented here are 20 who captured
                   our imaginations in 2008.




28   20 to Know                                             GCI January 2009
LeAdership is A quality that is marked      in the production technologies and the
                                                           by many easily definable traits, but        government’s reconsideration of tax
                                                           rare is the leader who exudes certain       and trade policies on personal care.
                                                           intangibles that pronounce their            ABIHPEC expects beauty exports to
                                                           leadership without the individual           have reached $650 million in 2008, but
                                                           uttering a word. João Carlos Basilio        Silva’s ongoing work includes efforts to
                                                           da Silva, president of the Brazilian        untangle bureaucracy within Brazil and
                                                           Association of the Cosmetic, Toiletry       bring harmony to trade and regulations
                                                           & Fragrance Industry (ABIHPEC),             that have an impact across Latin
                                                           is a leader whose presence alone            America as a whole.
                                                           communicates steadfast action and              Silva also created the first Brazilian
                                                           confidence. Since first assuming his        trade show dedicated to the cosmetic,
                                                           role with ABIHPEC in 1995, Brazil’s         toiletry and fragrance industries, and
                                                           cosmetics and toiletries industry has       conceived and established the Brazilian
                                                           grown to a value of $22 billion in 2007     Pavilion at Cosmoprof Bologna. Within
                                                           to become the third largest global          this vein, his ongoing roles—which also
                                                           market, with the country achieving          include president of the Association of
                                                           double-digit growth annually from           Cosmetic Manufacturers of São Paulo
                                                           2002–2007, an average growth of 24%         State, vice president of the Center
                                                           a year.                                     of Industries of São Paulo State, and
     Joao Carlos Basilio da Silva                             As an advocate, Silva has helped         positions within packaging, technology
                                                           foster a unification of the industry and    and trade organizations—continue to
                                       President           a closer working relationship with the      make Brazil and the impact of its beauty
                                        ABIHPEC            Brazilian government—resulting in the       industry relevant and game-changing to
                              www.abihpec.org.br           industry’s R$600 million investment         the market as a whole.




 A senior member of The Estée Lauder               experience at more affordable price points.
 Companies’ management team, Jane                  This is what the modern shopping experience
 Hertzmark Hudis joined the company in             is all about.” For her business savvy, CEW
 1986, holding various positions, including        presented her with a 2008 Achiever Award.
 senior vice president and general manager,           However, Hudis not only leads the
 Donna Karan Cosmetics; and senior                 BeautyBank think tank, but also pairs her
 vice president of marketing and sales,            time with two other brands—Ojon, hair and
 Prescriptives. “Throughout my 23-year             skin care products sourced from Central
 career at The Esteé Lauder Companies I            American rain forests that she has overseen
 have been involved in every aspect of the         since December 2007; and most recently,
 business, including marketing, sales, product     Origins, prestige beauty in the natural and
 development, training, merchandising and          organic segment. “You need to have vision
 creative,” Hudis says. “My greatest lesson as a   and passion for what you do in order to be a
 marketer was in moving to San Francisco to        great business leader,” Hudis says. “One must
 be regional sales manager for Prescriptives.      lead by example. When recruiting, it’s essential
 It was there that I learned the business from     to recognize talent that reflects your mission,
 360 degrees.” In 2003, Hudis founded The          and you must assemble a team that can
 Estée Lauder Companies’ entrepreneurial           work together toward a common goal.” For
 arm, BeautyBank. As its president, she has        Hudis, communication is the key to having
 pursued non-traditional distribution for          developed BeautyBank’s current working
 unique brand concepts. In July 2008, Hudis        model and creative team, focusing not only
 launched BeautyBank’s newest prestige brand,      on communication, but also on innovation
 Eyes by Design, sold exclusively through          and speed-to-market. “Global relevance is
 home television retailer HSN. “BeautyBank         achieved,” she adds, “by working closely with
 is doing very well,” Hudis says. “We have         our markets to develop new brand concepts          Jane Hertzmark Hudis
 tapped into a value-conscious consumer on         or tailoring existing concepts based on the
 a global basis and have given her exciting        market needs and opportunities.” Hudis’ goal       President
 new products at the right price point, where      is to further secure BeautyBank on the global      BeautyBank, Origins and Ojon
 she likes to shop. We are offering a luxury       playing field.                                     www.elcompanies.com

www.GCImagazine.com                                                                                                               20 to Know       29
20 to Know

                                                          in november 2008, CVS/Pharmacy, the retail division of CVS
                                                          Caremark Corporation, opened its inaugural Beauty 360 store
                                                          on Dupont Circle in Washington, D.C. Led by Mike Bloom, the
                                                          Beauty 360 concept is the first of its kind for the retailer with
                                                          more than 6,200 U.S. drugstore locations. The new upscale venue
                                                          offers customer-focused services for prestige and niche beauty
                                                          brands, including Zirh, Me Bath, Ahava, Payot, Supersmile,
                                                          Japonesque, StriVectin, Borba, Freeze 24/7 and more from the
                                                          skin care, cosmetics, men’s grooming and fragrance markets.
                                                             “This new concept will redefine the beauty shopping experience
                                                          by providing customers with access to prestige and niche beauty
                                                          brands as well as an unparalleled level of service,” Bloom says.
                                                             Bloom, who has more than 25 years of retail experience, joined
                                                          CVS in 1991. Since then, he has served in various merchandising
                                                          positions and was promoted to senior vice president in 2003.
                                                          In the position, he oversees the company’s multibillion and
                                                          multimillion dollar categories, including health care, beauty,
                                                          photo, consumables, private label, general merchandise and visual
                                                          merchandising. In 2007, annual revenues for CVS Caremark
                                                          Corporation amounted to $76.3 billion. Beauty 360 promises
                                     Mike Bloom           to boost revenue even further. To save shoppers time, signature
                                                          services feature mini-manicures, express facials, hand massages
                   Senior Vice President, Merchandising   and makeup application consultations in stores adjacent to CVS/
                                          CVS/Pharmacy    Pharmacy locations. The corporation will unveil additional Beauty
                                          www.cvs.com     360 pilot stores in 2009.




30   20 to Know                                                                                                  GCI January 2009
in the 1950s, French stylist Rene Garraud          The line is organized around five
                                                  launched an eponymous line of skin care         categories including antiaging, prestige
                                                  and makeup in an effort to bring total beauty   skin care, hydration, sensitive skin
                                                  to his customers. Today, Garraud Paris          care, intense nutrition and men’s care.
                                                  enjoys a following among French beauty          New to the line in 2008 were Garraud
                                                  professionals, and a new management team        Evasion, skin care inspired by ancestral
                                                  is working to expose this legacy to a global    beauty rituals from around the world;
                                                  audience. Under the direction of Jean Pierre    Garraud Parfumer, offering three
                                                  Guay, president, and Lydie Hayek-Rocque,        fragrances developed by Drom Fragrances

                                   HayEk-RocquE
                                                  vice president commerce and marketing, the      International, in bottles designed by
                                                  brand has been restructured for the modern      Alain De Mourgues; and Garraud Lab,
                                                  market while remaining true to its heritage.    an antiaging, nutricosmetic dietary
                                                     At the root of the reorganization is a       supplement with marine collagen.
                                                  marketing strategy allowing maximum                The goal of expanding distribution to
 Lydie Hayek-Rocque                               flexibility for retailers and win-win           a global audience takes a step closer to
 Vice President, Commerce & Marketing             partnerships with the professional market.      fulfillment when Garraud Paris becomes
 Garraud Paris                                    “This approach is the cornerstone of our        available in the U.S. and elsewhere in 2009.
                                                  corporate philosophy,” say Guay and Hayek-      “We will continue product development
 www.garraud-paris.com
                                                  Rocque, “as breaking into new territory is      in the domain of nutricosmetics and in
                                                  not an easy task given the complexity of        our endeavor to bring professional spa
 Jean Pierre Guay                                 today’s ever-evolving distribution profiles.”   products—our legacy—to consumers who
                                                  The effort to take Garraud Paris beyond its     expect the best of French savoir faire,
 President (photo not available)
                                                  current borders is being undertaken by a        quality, integrity and product performance,”
 Garraud Paris
                                                  multicultural and multigenerational team.       say Guay and Hayek-Rocque.
 www.garraud-paris.com




www.GCImagazine.com                                                                                                             20 to Know   31
20 to Know

 Founded in the late 1980s as a scientific-         the philosophy of the client. For example,
 based professional skin care manufacturing         it means understanding whether clients are
 company, CoValence has grown to become             science-driven or have a natural focus, and
 an ingredient technology leader under the          then guiding them to choices that best suit
 guidance of founder and CEO Linda Walker.          their individual philosophies.
 The success of this evolution was fostered,           “It is up to us, the manufacturer, to
 in part, by two underlying initiatives:            diligently research ingredient and marketing
 Understand and adopt the philosophy of             trends in order to understand the concept
 the client, and constant focus on forward-         of a product so our clients can concentrate
 thinking strategies.                               on their strengths,” she says. “In an effort to
    “The success of CoValence and our clients       give our clients a big competitive edge, we
 does not lie with just me. It is a collaborative   have added our own proprietary ingredient
 effort with every one of our employees,”           development initiative. We understand that,
 she says. “We have had brilliant ideas from        as a personal care contract and private label
 individuals in every department. If the idea       manufacturer, the path toward success is to
 will help our clients, we will implement it.       continue with our new technology research
 We will continue to put our clients first and,     and implementation, as well as perfect all
 ultimately, give them a competitive edge—          of our services that set us apart from other      Linda Walker
 which everyone rightfully deserves.”               manufacturers.”(Note: In 2008, the company
    She understands that a client’s competitive     was a finalist for Cosmetics & Toiletries         Founder and CEO
 edge is forged in partnership and by assuming      magazine’s Best New Technology award for          CoValence
 the onus of developing products that suit          the creation of Mitoprotect.)                     www.covalence.com




                                                                                       With 40 yeArs of experience across two continents,
                                                                                       Robert (Bob) Dowdell has been witness to a sea of
                                                                                       change in the industry. After a stint as quality manager
                                                                                       for the U.K. operation of Charles of the Ritz Cosmetics
                                                                                       in the 1970s, Dowdell managed the technical group of
                                                                                       The Body Shop International Plc, reporting directly to
                                                                                       Gordon and Anita Roddick. Dowdell cites those 16 years
                                                                                       as both rewarding and life-changing. The exposure to
                                                                                       meteoric year-on-year growth (the company achieved
                                                                                       global sales of $500 million by the time Dowdell left)
                                                                                       and experience in managing product development,
                                                                                       manufacturing and quality at overseas manufacturing
                                                                                       sites provided a reference point for future initiatives with
                                                                                       which he would be involved.
                                                                                          In 2004, Dowdell met Deborah Duffey, the president
                                                                                       of Dermazone Solutions, and joined the company when
                                                                                       it moved to a pharmaceutical standard manufacturing
                                                                                       facility. His work there has included the development
                                                                                       of dermaCM, the company’s contract manufacturing
                                                                                       and private label division, and he has become a wave
                                                                                       in the industry’s sea of change with his role in the
                                                                                       company’s development of a proprietary nanosphere
                                                                                       delivery system—a sustained-release and delivery
                                                                                       mechanism that has immediate ramifications for the
                                                                                       beauty, pharmaceutical and beverage industries and
                                                                                       ongoing ramifications as those fields continue to merge
                                                                                       as cosmeceuticals and nutraceuticals.
                                                                                          “I have been fortunate to be involved in some very
                                                     Robert Dowdell                    interesting companies in my career,” Dowdell says. “But
                                                                                       two are very close to my heart—one being The Body
                                    Contract Manufacturing, Sales Director             Shop International in the U.K. and the other Dermazone
                                                    Dermazone Solutions                Solutions. And for very similar reasons: excitement,
                                                   www.dermazone.com                   professionalism and ethics.”

32   20 to Know                                                                                                                        GCI January 2009
Montgomery Taylor
                                                                                          Founder
                                                                                          Montgomery Taylor Fragrances
                                                                                          www.montgomerytaylor.com

                                                                                          An Apt exAmpLe of why this industry
                                                                                          is exciting and maintains its vitality,
                                                                                          Montgomery Taylor leveraged years of
                                                                                          developing retail images as a store planner/
                                                                                          designer, combined his experience with a
                                                                                          ranging background of interests and relied
                                                                                          on a bit of inspiration to bring Ambra di
                                                                                          Venezia to the niche fragrance market.
Kumar Ramani                                Ujala Ghauri                                     Trained in architecture at Princeton
President                                   Product Developer                             University, Taylor worked for Young &
Harvey Prince & Co.                         Harvey Prince & Co.                           Rubicam Brands, where he learned about
www.agelessfantasy.com                      www.agelessfantasy.com                        marketing and sending brands into the
                                                                                          world. He was then hired by Lancôme to
                                                                                          create designs for Macy’s counters, among
For mAny beAuty breakthroughs,              in association with Stephanie Messing,        other retailers. There, he was introduced to
innovation occurs from not just one         consultant at Ungerer & Company, claims       products as a tangent. “Marketing would
individual’s creative laboring but from a   to make women smell three to eight years      survey employees,” he says. “Then, I started
team effort. That’s how the new women’s     younger. The trick is not to mask a woman’s   going to product training, and was really
fragrance, Ageless, came into existence.    scent, he says, but to neutralize body        intrigued by products.”
Science, research and a drive to revive     odors caused by diet, illness and age. By        Taylor’s interests brought him to Venice,
the prestige specialty market inspired      neutralizing the noneal chemical produced     Italy, where he studied glassblowing. The
Kumar Ramani, founder of Ageless            by the body as it ages, which causes the      amber skies that greeted him after a day
Fantasy Inc., to lead a group at Harvey     perceived smell of a chronologically          working with molten glass was the canopy
Prince & Co., including product developer   older woman, a clinical study discovered      that he felt linked him to the artisans who
Ujala Ghauri, who was “with it since the    the tropical and citrus notes that cut the    had focused on their art and techniques for
beginning,” to create the first women’s     perceived age significantly. Now sold in      centuries. Back in New York, he shared this
perfume to claim antiaging benefits.        high-end U.S. boutiques, U.K. Harvey          experience with perfumer Rayda Vega, and
Launched in 2008 in the U.S., Europe and    Nichols stores and Asian department           set about creating a fragrance that captured
Asia, the brand’s stock sold out in less    stores, Ageless is the first of what Ramani   his daily Italian experience.
than six minutes during its November        says could be a line of groundbreaking           “I knocked on doors to pitch bottles
2008 QVC debut, offering a proprietary      formulas, including a similar fragrance       and fragrances. I went into it with a lot of
citrus blend of pink grapefruit, mango,     for men and a fragrance targeted for          naiveté,” he says. “What’s changed (since
pomegranate, apple, jasmine, cherry         women in their 30s, determined globally       the initial launch in 1998) are that there
blossom, musk and other youthful aromas     by consumers’ needs. “We’re getting real      are many more little guys. That’s a positive.
in a tall, rectangular glass bottle. “Our   results on a massive scale, not with focus    Together, we have made a mark, and are
goal was to find a fragrance that women     groups,” says Ramani. “When we say this       recognized by the industry and consumers—
and men would associate with youth,”        fragrance was designed by millions of         and they do like what we do. They like
says Ramani, whose final formula, created   people, we mean it!”                          finding something unique.”

www.GCImagazine.com                                                                                                    20 to Know    33
20 to Know

                                                                           bAsing his in-house R&D approach on ancient Greek holistic
                                                                           philosophy, as well as his experience as a pharmacist and a beekeeper,
                                                                           Apivita’s founder, Nikos Koutsianas, has produced natural personal
                                                                           care products since the 1970s—long before the world embraced the
                                                                           trend. Sourcing most of his raw ingredients from the local countryside,
                                                                           he relied on Greece’s abundant flora—more than 5,000 plants,
                                                                           including sea fennel and dittany of Crete—and his bee products,
                                                                           including organic honey, royal jelly, beeswax and propolis, to develop
                                                                           the 50,000 formulas that have made Apivita a success in more than
                                                                           3,000 Greek pharmacies and spas, and in new flagship stores in Hong
                                                                           Kong and beyond.
                                                                              “Natural and organic products are now the fastest-growing category
                                                                           of the cosmetics industry with an annual rate of development of 17%,”
                                                                           Koutsianas says. “There are two ways to create such effective products:
                                                                           science and nature. The brands that succeed in combining both to deliver
                                                                           results will be head of the class. Apivita launched a line of bespoke
                                                                           cosmetics as early as in 1990 and is planning to expand it in the future.”
                                                                              The first of such expansions involved the launch of Apivita’s Queen
                                                                           Bee in 2008, a firming serum with royal jelly for mature skin.“We are,
                                                                           however, leaders in shampoos—selling more than 600,000 bottles a year,
                                                                           with a market share close to 40% in Greek pharmacies,” says Koutsianas.
                                                                              Since formulating Apivita’s first shampoos in his pharmacy lab,
                                      Nikos Koutsianas                     Koutsianas’ R&D approach has evolved, but his roots still remain. “Our
                                                                           new ‘go green’ approach includes one of Greece’s first, bio-climate type
                                                          Founder
                                                                           production plants,” he says. “State-of-the-art filters are used to keep
                                                           Apivita
                                                                           gas emissions as low as possible. Also, a standard unit of biological
                                                     www.apivita.gr
                                                                           cleaning uses the water from the liquid waste for the garden around
                                                                           the plant. In addition, solar systems utilize renewable sources of energy
                                                                           and reduce the levels of energy loss. The whole plant is designed to be
                                                                           of low nuisance to the community and hopefully an inspiration for the
                                                                           people toward a more natural way of life.”




     The Sabar Family
     Beraca
     www.beraca.com

     Founded by ubirAjArá sAbArá in 1956 as            care division. “At that time, discussions          “Customers are challenged to review
     a chlorine distributor, Beraca threw its hat      regarding social and environmental issues       their mind-set to create a virtuous circle
     into the beauty ring in 1991, distributing        in the health and personal care market          of sustainable values and practices,” said
     jojoba oil. Ten years later, under the            were quite rare. It started with a few people   Sabará. “It is certainly an ongoing process
     guidance of its president, Ulisses Sabará,        inside the company. Fortunately, today the      … to discover ways to maintain and
     the company made a strategic decision to          message of sustainability has spread within     increase the vision every time a new daily
     make sustainability its business focus and        the company and is being spread [globally]      challenge is faced.
     an integral part of its activities—a decision     through its customer and supplier                   “We are all stewards of socio-
     fostered by the Sabará family’s leadership        relationships.”                                 environmental issues. Seed collecting by
     in various corporate positions and adopted            The company’s activities and businesses     local communities in the Amazon rain
     by the company as a whole with the goal of        that could not be aligned with its mission      forest, for example, is everyone´s business.
     making this mind-set the global norm.             statement were divested, and the mission        We are all responsible for the big picture,
        “[The mission] began in the 1990s              itself is evaluated on a daily basis—with       which is our planet. That responsibility
     when [Ulisses] was looking for a reliable         the impact of day-to-day business on the        starts by understanding that, as a consumer
     partner in the Amazon region to supply            mission considered before decisions are         or as a organization, we must require from
     non-timber goods in an effort to slow             finalized. And the company encourages the       our suppliers and partners a stand on true
     its deforestation,” said Daniel Sabará,           companies it works with to practice this        commitment to sustainability.”
     chief executive, health and personal              evaluation as well.


34      20 to Know                                                                                                                      GCI January 2009
in the 1980s, Zein Obagi, MD,             best way to keep skin vital, healthy and
  challenged the norms of traditional       youthful.”
  skin care by introducing the American        Sold online, at select Nordstrom stores
  Academy of Dermatology to his             and at The Studio at Fred Segal, Zo Skin
  perspective of skin health via cosmetic   Health addresses the antiaging concerns
  dermatology, rather than pathology        of the prestige consumer. “People want
  alone. After putting his name on a line   healthy skin, which I define as smooth;
  of professional skin care products,       tolerant; even-toned; firm and tight,
  he began educating women about            and free of disease,” Obagi says. “Zo
  ingredients and product usage. Zo Skin    Skin Health products deliver the needed
  Health, his new OTC brand launched        punch by awakening skin cells and
  in August 2008, sets out to prove,        restoring their vitality and ability to
  among other things, that moisturizers     regenerate and renew themselves.”
  aren’t necessary when skin cells are         In his career, Obagi has trained more
  functioning properly. “The 11-item        than 7,000 dermatologists in the U.S. and
  product line uses the highest OTC         many more in Asia, Europe, the Middle
  concentration of retinol—10 to 25 times   East and Africa. He also developed the
  higher than what is commonly found        blue peel, a method that allows physicians
  in department store skin care lines,”     to control the depth of a skin peel,
  Obagi says. “In Ossential Radical Night   and is the author of Obagi Skin Health
  Repair, for example, the time-released,   Restoration and Rejuvenation, 1999.
  super-charged retinol attaches to cells      “I don’t think of myself as a business    Zein Obagi, MD
  where the body converts it to retinoic    leader,” he concludes. “I’m not focused
  acid that increases collagen production   on the business as much as I am the          Dermatologist and Founder
  in the dermis. High concentrations and    products, the technology and the science     Zo Skin Health
  a continuous supply of retinol are the    behind them.”                                www.zoskinhealth.com




                                                                      Alisa Marie Beyer
                                                                      Founder and Creative Director
                                                                      The Benchmarking Company
                                                                      www.benchmarkingco.com

                                                                      CALLed A “seriAL entrepreneur,” Alisa Marie Beyer’s
                                                                      enterprising nature has proven a boon to the industry
                                                                      as a whole. After building three successful companies,
                                                                      she resolved to bring her built-from-scratch expertise
                                                                      to the beauty industry and launched The Benchmarking
                                                                      Company in 2006. The endeavor involves interviewing
                                                                      thousands of women annually—52,000 women were
                                                                      surveyed in 2008—to discover what they are doing,
                                                                      thinking, feeling and buying, and what they want from
                                                                      their beauty brands. This information is then translated so
                                                                      that companies understand what it takes to gain customer
                                                                      attention, achieve brand loyalty and build a beauty
                                                                      business that works. The focus groups, surveys, lectures,
                                                                      branding boot camps and published reports continue to be
                                                                      game-changing reporting that has an impact beyond the
                                                                      company’s own clients, and the fact that her professional
                                                                      career has centered on women—built on a foundation of
                                                                      dedication to and investment in women and business—
                                                                      translates into a insight difficult to rival.



www.GCImagazine.com                                                                                                          20 to Know   35
20 to Know


                                                   Tim Schaeffer
                                                   Founder
                                                   Depth Body LLC
                                                   www.depthbody.com

                                                   tim sChAeFFer LeFt his work as a marine          corporate responsibility, and the amazing
                                                   biologist to create natural personal care        scents made from essential oils and isolates.
                                                   products, but he didn’t leave the sea very far      The line is 70% organic and all products
                                                   behind. He launched Depth, a body care line      contain 100% natural aroma blends. Further,
                                                   including body wash, hand soap, hair care and    they comply with the Whole Foods Premium
                                                   shave cream, in early 2008, to share his love    Body Care standard. They are packaged in
                                                   of marine botanicals and their therapeutic       bottles shaped like the blade of Pacific Ocean
                                                   benefits. He says response has been              Giant Kelp that are made from recycled and
                                                   enthusiastic, adding “We believe consumers       recyclable materials and printed with silk-
                                                   appreciate Depth’s balance of design,            screened labels to reduce waste.
                                                   performance and value.” A portion of every          So how do you top all that’s happened
                                                   sale supports Camp SEA Lab, a nonprofit          in just the first year? “The next [products]
                                                   camp aimed at bringing a love and respect of     will go beyond natural and organic and
                                                   the sea to underserved children.                 into the more encompassing concept of
                                                      Judges in the 2008 Fragranced Product         sustainability,” says Schaeffer. “Moreover,
                                                   Awards named Depth and Schaeffer                 these brands will offer a better value than
                                                   Marketer of the Year citing use of eco-          their predecessors.” As for Schaefer himself,
                                                   sensitive packaging and ingredients,             continuing to grow Depth is his only plan.




                  in the not too distant past, outlets from which marketers
                  could share their stories were fairly limited—print, TV, radio—
                  and control of the message was almost exclusively wielded
                  by marketers. Today, there seems to be no limit to marketing
                  outlets, and the messages are free-form soon after they are
                  released to the world—with consumers avidly going beyond
                  participation in brand stories and, instead, reshaping them. It’s
                  easy to be overwhelmed, regardless of whether you’re the one
                  bombarded with messages competing for attention or looking
                  for the magic formula that allows your message to stand apart.
                  Within this storm stands David Frederick, whose reassuring
                  and plain spoken message maps marketing’s evolution and
                  provides the compass points for marketers to follow.
                     As director of living media at Coty Beauty, Frederick
                  revolutionized the way the company marketed its products
                  to the consumer, bringing Jennifer Lopez, Sarah Jessica
                  Parker, Gwen Stefani, Marc Jacobs, Vera Wang and Rimmel
                  London brands to life via non-traditional mediums and
                  integrated campaigns. As the chief idea officer at Alive
                  Idea Media Group, he has worked to cultivate consumer
                  relationships that go beyond traditional media by
                  embracing creative and forward-looking ways to connect
                  brands and consumers through experiences that create
                  unique emotional connections and inspire meaningful,                                        David Frederick
                  two-way conversations.
                                                                                                            Chief Engagement Officer
                                                                                                              Alive Idea Media Group
                                                                                                            www.aliveideamedia.com


36   20 to Know                                                                                                                     GCI January 2009
Lyn Kirby
President & CEO
Ulta Salon, Cosmetics & Fragrance, Inc.
www.ulta.com

during the ongoing U.S. economic                     “Our passion is esthetics, escape, education
recession, expanding business by opening          and entertainment—the core of our consumer
new stores is almost unheard of. However,         experience,” Kirby says, “and it’s what is
Ulta Salon, Cosmetics & Fragrance, Inc. has       getting us through this tough economy.”
been able to rise above the challenges posed         With Kirby at the helm, Ulta remains an
by tighter consumer wallets.                      innovative retail concept, having launched
   Under the leadership of Lyn Kirby, the         an e-commerce Web site, featuring 12,000
company has transformed from the discount         SKUs and 11 microsites in November 2007,
beauty retailer it was when it debuted in         which she says could provide more than
1990 to the dual beauty superstore and            10% of Ulta’s business in the future. Sales
specialty store it is today. Kirby has led Ulta   also stay consistent thanks to the company’s
into expansion since 1999, most recently          “superstore” attributes: off-mall locations;
by spearheading the grand opening of its          intense marketing campaigns through               Lakshmi Prakash, PhD
301st store on State Street in downtown           direct mail, newspaper inserts and e-mail
Chicago—the first four-tiered, 18,000 sq ft       blasts; and value propositions that support a     Vice President of Innovation & Business
prototype of its kind. The launch is part of      customer loyalty program.                         Development
Kirby’s long-term growth plan to more than           “We attribute our ongoing success in a         Sabinsa Corporation
double Ulta’s ownership to 1,000 stores in        difficult economy to our proven marketing         www.sabinsa.com
the next five years as it strives to become a     strategy, solid operational execution and
billion dollar beauty business. The plan also     the beauty category, which is more resilient      KnoWLedge is A valuable commodity,
includes expanding store sizes by up to 25%,      than many retail categories,” Kirby says. “We     and those willing to impart knowledge
developing more strategic alliances with          are in great shape in this economy, and we        strengthen an industry and seed its
major salon brands and learning from the          believe it will be hard for our competition to    advancement. Lakshmi Prakash, PhD,
outcome of the Chicago store prototype.           follow us.”                                       has leveraged a background in food
                                                                                                    technology to become an important voice
                                                                                                    as nutraceuticals and cosmeceuticals
                                                                                                    gain significance in the beauty industry.
Peter Kelly                                                                                         With more than 25 years of combined
                                                                                                    research and management experience—
Co-founder & Director                                                                               including head of the Department
Taxi Cosmetics London Ltd.                                                                          of Food Technology at Shreemati
www.taxicosmetics.com                                                                               Nathibai Damodar Thackersey Women’s
                                                                                                    University, Mumbai, India, and project
CreAtivity, AdAptAbiLity And resiLienCe           and successful in our own home market             manager at the Center for Advanced
are important traits for entrepreneurs in any     before they listed us,” says Kelly, “so we have   Food Technology, Rutgers University
industry, and the beauty business has plenty      re-thought our strategy, concentrated upon        (where she worked to facilitate research
of success stories to prove it. Peter Kelly has   building the brand in the U.K. and will look      collaborations between corporations
worked in the industry for more than 20 years,    again at export in 2009.” Taxi London Ltd         and academia)—she is an authority on
holding marketing and development positions       currently is available in 51 U.K. Superdrug       the science of herbal ingredients, their
with a number of contract manufacturers. In       outlets and online.                               application and function claims.
2004, he took the plunge into entrepreneurship       A men’s range launched this year has              At Sabinsa, Prakash’s responsibilities
when he and his wife, Jane Williamson, created    enjoyed some publicity for its ‘guyliner’ and     include identifying and developing
a British beauty brand with an identity tied      ‘manscara’ products. But Kelly says the best      innovative health applications, delivery
to “the unsurpassed history and trends of the     selling products right now are in the Taxipure    systems and intellectual property pertaining
talented and enviable London fashion scene.”      mineral makeup line. “The European market         to natural actives and nutritional raw
They chose the name Taxi London because           has been aware of minerals for a while but        materials, and this work, in combination
the word taxi is understood around the world      only in the last six months have they become      with her food background, was instrumental
and connects with the brand’s ‘makeup on the      widely available,” says Kelly. “We have           to the launch of Sabinsa’s GRAS ingredients.
move’ philosophy.                                 positioned Taxipure at competitive price          And to the benefit of the industry as a
   Kelly’s original plan was to target China      points packaged in components that have           whole, her findings and practical research
for product distribution, but that goal met       built-in brushes and applicators in line with     are often shared through peer-reviewed
with some resistance. “Most distributors and      our … philosophy.” With Kelly at the wheel,       journals and trade publications, making her
retailers wanted to know we were anchored         Taxi London is on the move.                       a partner of many.

www.GCImagazine.com                                                                                                             20 to Know   37
20 to Know




     Beauty Bloggers              WhiLe there’s some debate going on these               At its best, blogging delivers beauty
                                  days about just how much influence social          without borders. From A Touch of Blusher
              Anywhere, Anytime   media and its participants really have over        in the UK, to Jack and Hill: A Beauty Blog
                                  consumer buying decisions, there’s no doubt        in the U.S., to Rouge Deluxe in Singapore,
                                  about beauty bloggers’ passion for product;        beauty bloggers share their passion for
                                  their willingness to talk about it with friends,   products with anyone who cares to read their
                                  relatives and complete strangers; and their        posts—influencing others sometimes just
                                  growing business savvy. A lot of beauty            comes with the territory. A comment on a
                                  blogs start out simply, as homegrown sites         U.K. blogger’s post about Japanese brands
                                  produced by girls and women who are                said, “I love it when you review Japanese
                                  admittedly crazy about beauty products.            products so I know what to buy and what not
                                  And many stay that way. On the other end of        to.” The impact may never be equal to an ad
                                  the spectrum are blogs that have grown into        in Vogue, but large numbers of consumers
                                  professionally designed endeavors complete         seem to relate far better to a girly, bright pink
                                  with advertising and their own “Best of ”          blog created by someone just like them than
                                  awards. They’re organized, too, with sites         to a printed page. At the end of the day, blogs
                                  such as Beauty Blog Network, founded by            and bloggers are one more way that product
                                  makeup artist Elke Von Freudenberg, who            reviews and opinions are generated and
                                  believed beauty needed a larger forum.             shared in this fast-paced, multimedia world.




38   20 to Know                                                                                                               GCI January 2009

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20 To Know

  • 1. 20 to Know It takes a lot of creative, capable people to build and power the exciting and dynamic beauty industry. Every year the editors of GCI magazine meet or hear from hundreds of you who keep us pretty optimistic about the future. Presented here are 20 who captured our imaginations in 2008. 28 20 to Know GCI January 2009
  • 2. LeAdership is A quality that is marked in the production technologies and the by many easily definable traits, but government’s reconsideration of tax rare is the leader who exudes certain and trade policies on personal care. intangibles that pronounce their ABIHPEC expects beauty exports to leadership without the individual have reached $650 million in 2008, but uttering a word. João Carlos Basilio Silva’s ongoing work includes efforts to da Silva, president of the Brazilian untangle bureaucracy within Brazil and Association of the Cosmetic, Toiletry bring harmony to trade and regulations & Fragrance Industry (ABIHPEC), that have an impact across Latin is a leader whose presence alone America as a whole. communicates steadfast action and Silva also created the first Brazilian confidence. Since first assuming his trade show dedicated to the cosmetic, role with ABIHPEC in 1995, Brazil’s toiletry and fragrance industries, and cosmetics and toiletries industry has conceived and established the Brazilian grown to a value of $22 billion in 2007 Pavilion at Cosmoprof Bologna. Within to become the third largest global this vein, his ongoing roles—which also market, with the country achieving include president of the Association of double-digit growth annually from Cosmetic Manufacturers of São Paulo 2002–2007, an average growth of 24% State, vice president of the Center a year. of Industries of São Paulo State, and Joao Carlos Basilio da Silva As an advocate, Silva has helped positions within packaging, technology foster a unification of the industry and and trade organizations—continue to President a closer working relationship with the make Brazil and the impact of its beauty ABIHPEC Brazilian government—resulting in the industry relevant and game-changing to www.abihpec.org.br industry’s R$600 million investment the market as a whole. A senior member of The Estée Lauder experience at more affordable price points. Companies’ management team, Jane This is what the modern shopping experience Hertzmark Hudis joined the company in is all about.” For her business savvy, CEW 1986, holding various positions, including presented her with a 2008 Achiever Award. senior vice president and general manager, However, Hudis not only leads the Donna Karan Cosmetics; and senior BeautyBank think tank, but also pairs her vice president of marketing and sales, time with two other brands—Ojon, hair and Prescriptives. “Throughout my 23-year skin care products sourced from Central career at The Esteé Lauder Companies I American rain forests that she has overseen have been involved in every aspect of the since December 2007; and most recently, business, including marketing, sales, product Origins, prestige beauty in the natural and development, training, merchandising and organic segment. “You need to have vision creative,” Hudis says. “My greatest lesson as a and passion for what you do in order to be a marketer was in moving to San Francisco to great business leader,” Hudis says. “One must be regional sales manager for Prescriptives. lead by example. When recruiting, it’s essential It was there that I learned the business from to recognize talent that reflects your mission, 360 degrees.” In 2003, Hudis founded The and you must assemble a team that can Estée Lauder Companies’ entrepreneurial work together toward a common goal.” For arm, BeautyBank. As its president, she has Hudis, communication is the key to having pursued non-traditional distribution for developed BeautyBank’s current working unique brand concepts. In July 2008, Hudis model and creative team, focusing not only launched BeautyBank’s newest prestige brand, on communication, but also on innovation Eyes by Design, sold exclusively through and speed-to-market. “Global relevance is home television retailer HSN. “BeautyBank achieved,” she adds, “by working closely with is doing very well,” Hudis says. “We have our markets to develop new brand concepts Jane Hertzmark Hudis tapped into a value-conscious consumer on or tailoring existing concepts based on the a global basis and have given her exciting market needs and opportunities.” Hudis’ goal President new products at the right price point, where is to further secure BeautyBank on the global BeautyBank, Origins and Ojon she likes to shop. We are offering a luxury playing field. www.elcompanies.com www.GCImagazine.com 20 to Know 29
  • 3. 20 to Know in november 2008, CVS/Pharmacy, the retail division of CVS Caremark Corporation, opened its inaugural Beauty 360 store on Dupont Circle in Washington, D.C. Led by Mike Bloom, the Beauty 360 concept is the first of its kind for the retailer with more than 6,200 U.S. drugstore locations. The new upscale venue offers customer-focused services for prestige and niche beauty brands, including Zirh, Me Bath, Ahava, Payot, Supersmile, Japonesque, StriVectin, Borba, Freeze 24/7 and more from the skin care, cosmetics, men’s grooming and fragrance markets. “This new concept will redefine the beauty shopping experience by providing customers with access to prestige and niche beauty brands as well as an unparalleled level of service,” Bloom says. Bloom, who has more than 25 years of retail experience, joined CVS in 1991. Since then, he has served in various merchandising positions and was promoted to senior vice president in 2003. In the position, he oversees the company’s multibillion and multimillion dollar categories, including health care, beauty, photo, consumables, private label, general merchandise and visual merchandising. In 2007, annual revenues for CVS Caremark Corporation amounted to $76.3 billion. Beauty 360 promises Mike Bloom to boost revenue even further. To save shoppers time, signature services feature mini-manicures, express facials, hand massages Senior Vice President, Merchandising and makeup application consultations in stores adjacent to CVS/ CVS/Pharmacy Pharmacy locations. The corporation will unveil additional Beauty www.cvs.com 360 pilot stores in 2009. 30 20 to Know GCI January 2009
  • 4. in the 1950s, French stylist Rene Garraud The line is organized around five launched an eponymous line of skin care categories including antiaging, prestige and makeup in an effort to bring total beauty skin care, hydration, sensitive skin to his customers. Today, Garraud Paris care, intense nutrition and men’s care. enjoys a following among French beauty New to the line in 2008 were Garraud professionals, and a new management team Evasion, skin care inspired by ancestral is working to expose this legacy to a global beauty rituals from around the world; audience. Under the direction of Jean Pierre Garraud Parfumer, offering three Guay, president, and Lydie Hayek-Rocque, fragrances developed by Drom Fragrances HayEk-RocquE vice president commerce and marketing, the International, in bottles designed by brand has been restructured for the modern Alain De Mourgues; and Garraud Lab, market while remaining true to its heritage. an antiaging, nutricosmetic dietary At the root of the reorganization is a supplement with marine collagen. marketing strategy allowing maximum The goal of expanding distribution to Lydie Hayek-Rocque flexibility for retailers and win-win a global audience takes a step closer to Vice President, Commerce & Marketing partnerships with the professional market. fulfillment when Garraud Paris becomes Garraud Paris “This approach is the cornerstone of our available in the U.S. and elsewhere in 2009. corporate philosophy,” say Guay and Hayek- “We will continue product development www.garraud-paris.com Rocque, “as breaking into new territory is in the domain of nutricosmetics and in not an easy task given the complexity of our endeavor to bring professional spa Jean Pierre Guay today’s ever-evolving distribution profiles.” products—our legacy—to consumers who The effort to take Garraud Paris beyond its expect the best of French savoir faire, President (photo not available) current borders is being undertaken by a quality, integrity and product performance,” Garraud Paris multicultural and multigenerational team. say Guay and Hayek-Rocque. www.garraud-paris.com www.GCImagazine.com 20 to Know 31
  • 5. 20 to Know Founded in the late 1980s as a scientific- the philosophy of the client. For example, based professional skin care manufacturing it means understanding whether clients are company, CoValence has grown to become science-driven or have a natural focus, and an ingredient technology leader under the then guiding them to choices that best suit guidance of founder and CEO Linda Walker. their individual philosophies. The success of this evolution was fostered, “It is up to us, the manufacturer, to in part, by two underlying initiatives: diligently research ingredient and marketing Understand and adopt the philosophy of trends in order to understand the concept the client, and constant focus on forward- of a product so our clients can concentrate thinking strategies. on their strengths,” she says. “In an effort to “The success of CoValence and our clients give our clients a big competitive edge, we does not lie with just me. It is a collaborative have added our own proprietary ingredient effort with every one of our employees,” development initiative. We understand that, she says. “We have had brilliant ideas from as a personal care contract and private label individuals in every department. If the idea manufacturer, the path toward success is to will help our clients, we will implement it. continue with our new technology research We will continue to put our clients first and, and implementation, as well as perfect all ultimately, give them a competitive edge— of our services that set us apart from other Linda Walker which everyone rightfully deserves.” manufacturers.”(Note: In 2008, the company She understands that a client’s competitive was a finalist for Cosmetics & Toiletries Founder and CEO edge is forged in partnership and by assuming magazine’s Best New Technology award for CoValence the onus of developing products that suit the creation of Mitoprotect.) www.covalence.com With 40 yeArs of experience across two continents, Robert (Bob) Dowdell has been witness to a sea of change in the industry. After a stint as quality manager for the U.K. operation of Charles of the Ritz Cosmetics in the 1970s, Dowdell managed the technical group of The Body Shop International Plc, reporting directly to Gordon and Anita Roddick. Dowdell cites those 16 years as both rewarding and life-changing. The exposure to meteoric year-on-year growth (the company achieved global sales of $500 million by the time Dowdell left) and experience in managing product development, manufacturing and quality at overseas manufacturing sites provided a reference point for future initiatives with which he would be involved. In 2004, Dowdell met Deborah Duffey, the president of Dermazone Solutions, and joined the company when it moved to a pharmaceutical standard manufacturing facility. His work there has included the development of dermaCM, the company’s contract manufacturing and private label division, and he has become a wave in the industry’s sea of change with his role in the company’s development of a proprietary nanosphere delivery system—a sustained-release and delivery mechanism that has immediate ramifications for the beauty, pharmaceutical and beverage industries and ongoing ramifications as those fields continue to merge as cosmeceuticals and nutraceuticals. “I have been fortunate to be involved in some very Robert Dowdell interesting companies in my career,” Dowdell says. “But two are very close to my heart—one being The Body Contract Manufacturing, Sales Director Shop International in the U.K. and the other Dermazone Dermazone Solutions Solutions. And for very similar reasons: excitement, www.dermazone.com professionalism and ethics.” 32 20 to Know GCI January 2009
  • 6. Montgomery Taylor Founder Montgomery Taylor Fragrances www.montgomerytaylor.com An Apt exAmpLe of why this industry is exciting and maintains its vitality, Montgomery Taylor leveraged years of developing retail images as a store planner/ designer, combined his experience with a ranging background of interests and relied on a bit of inspiration to bring Ambra di Venezia to the niche fragrance market. Kumar Ramani Ujala Ghauri Trained in architecture at Princeton President Product Developer University, Taylor worked for Young & Harvey Prince & Co. Harvey Prince & Co. Rubicam Brands, where he learned about www.agelessfantasy.com www.agelessfantasy.com marketing and sending brands into the world. He was then hired by Lancôme to create designs for Macy’s counters, among For mAny beAuty breakthroughs, in association with Stephanie Messing, other retailers. There, he was introduced to innovation occurs from not just one consultant at Ungerer & Company, claims products as a tangent. “Marketing would individual’s creative laboring but from a to make women smell three to eight years survey employees,” he says. “Then, I started team effort. That’s how the new women’s younger. The trick is not to mask a woman’s going to product training, and was really fragrance, Ageless, came into existence. scent, he says, but to neutralize body intrigued by products.” Science, research and a drive to revive odors caused by diet, illness and age. By Taylor’s interests brought him to Venice, the prestige specialty market inspired neutralizing the noneal chemical produced Italy, where he studied glassblowing. The Kumar Ramani, founder of Ageless by the body as it ages, which causes the amber skies that greeted him after a day Fantasy Inc., to lead a group at Harvey perceived smell of a chronologically working with molten glass was the canopy Prince & Co., including product developer older woman, a clinical study discovered that he felt linked him to the artisans who Ujala Ghauri, who was “with it since the the tropical and citrus notes that cut the had focused on their art and techniques for beginning,” to create the first women’s perceived age significantly. Now sold in centuries. Back in New York, he shared this perfume to claim antiaging benefits. high-end U.S. boutiques, U.K. Harvey experience with perfumer Rayda Vega, and Launched in 2008 in the U.S., Europe and Nichols stores and Asian department set about creating a fragrance that captured Asia, the brand’s stock sold out in less stores, Ageless is the first of what Ramani his daily Italian experience. than six minutes during its November says could be a line of groundbreaking “I knocked on doors to pitch bottles 2008 QVC debut, offering a proprietary formulas, including a similar fragrance and fragrances. I went into it with a lot of citrus blend of pink grapefruit, mango, for men and a fragrance targeted for naiveté,” he says. “What’s changed (since pomegranate, apple, jasmine, cherry women in their 30s, determined globally the initial launch in 1998) are that there blossom, musk and other youthful aromas by consumers’ needs. “We’re getting real are many more little guys. That’s a positive. in a tall, rectangular glass bottle. “Our results on a massive scale, not with focus Together, we have made a mark, and are goal was to find a fragrance that women groups,” says Ramani. “When we say this recognized by the industry and consumers— and men would associate with youth,” fragrance was designed by millions of and they do like what we do. They like says Ramani, whose final formula, created people, we mean it!” finding something unique.” www.GCImagazine.com 20 to Know 33
  • 7. 20 to Know bAsing his in-house R&D approach on ancient Greek holistic philosophy, as well as his experience as a pharmacist and a beekeeper, Apivita’s founder, Nikos Koutsianas, has produced natural personal care products since the 1970s—long before the world embraced the trend. Sourcing most of his raw ingredients from the local countryside, he relied on Greece’s abundant flora—more than 5,000 plants, including sea fennel and dittany of Crete—and his bee products, including organic honey, royal jelly, beeswax and propolis, to develop the 50,000 formulas that have made Apivita a success in more than 3,000 Greek pharmacies and spas, and in new flagship stores in Hong Kong and beyond. “Natural and organic products are now the fastest-growing category of the cosmetics industry with an annual rate of development of 17%,” Koutsianas says. “There are two ways to create such effective products: science and nature. The brands that succeed in combining both to deliver results will be head of the class. Apivita launched a line of bespoke cosmetics as early as in 1990 and is planning to expand it in the future.” The first of such expansions involved the launch of Apivita’s Queen Bee in 2008, a firming serum with royal jelly for mature skin.“We are, however, leaders in shampoos—selling more than 600,000 bottles a year, with a market share close to 40% in Greek pharmacies,” says Koutsianas. Since formulating Apivita’s first shampoos in his pharmacy lab, Nikos Koutsianas Koutsianas’ R&D approach has evolved, but his roots still remain. “Our new ‘go green’ approach includes one of Greece’s first, bio-climate type Founder production plants,” he says. “State-of-the-art filters are used to keep Apivita gas emissions as low as possible. Also, a standard unit of biological www.apivita.gr cleaning uses the water from the liquid waste for the garden around the plant. In addition, solar systems utilize renewable sources of energy and reduce the levels of energy loss. The whole plant is designed to be of low nuisance to the community and hopefully an inspiration for the people toward a more natural way of life.” The Sabar Family Beraca www.beraca.com Founded by ubirAjArá sAbArá in 1956 as care division. “At that time, discussions “Customers are challenged to review a chlorine distributor, Beraca threw its hat regarding social and environmental issues their mind-set to create a virtuous circle into the beauty ring in 1991, distributing in the health and personal care market of sustainable values and practices,” said jojoba oil. Ten years later, under the were quite rare. It started with a few people Sabará. “It is certainly an ongoing process guidance of its president, Ulisses Sabará, inside the company. Fortunately, today the … to discover ways to maintain and the company made a strategic decision to message of sustainability has spread within increase the vision every time a new daily make sustainability its business focus and the company and is being spread [globally] challenge is faced. an integral part of its activities—a decision through its customer and supplier “We are all stewards of socio- fostered by the Sabará family’s leadership relationships.” environmental issues. Seed collecting by in various corporate positions and adopted The company’s activities and businesses local communities in the Amazon rain by the company as a whole with the goal of that could not be aligned with its mission forest, for example, is everyone´s business. making this mind-set the global norm. statement were divested, and the mission We are all responsible for the big picture, “[The mission] began in the 1990s itself is evaluated on a daily basis—with which is our planet. That responsibility when [Ulisses] was looking for a reliable the impact of day-to-day business on the starts by understanding that, as a consumer partner in the Amazon region to supply mission considered before decisions are or as a organization, we must require from non-timber goods in an effort to slow finalized. And the company encourages the our suppliers and partners a stand on true its deforestation,” said Daniel Sabará, companies it works with to practice this commitment to sustainability.” chief executive, health and personal evaluation as well. 34 20 to Know GCI January 2009
  • 8. in the 1980s, Zein Obagi, MD, best way to keep skin vital, healthy and challenged the norms of traditional youthful.” skin care by introducing the American Sold online, at select Nordstrom stores Academy of Dermatology to his and at The Studio at Fred Segal, Zo Skin perspective of skin health via cosmetic Health addresses the antiaging concerns dermatology, rather than pathology of the prestige consumer. “People want alone. After putting his name on a line healthy skin, which I define as smooth; of professional skin care products, tolerant; even-toned; firm and tight, he began educating women about and free of disease,” Obagi says. “Zo ingredients and product usage. Zo Skin Skin Health products deliver the needed Health, his new OTC brand launched punch by awakening skin cells and in August 2008, sets out to prove, restoring their vitality and ability to among other things, that moisturizers regenerate and renew themselves.” aren’t necessary when skin cells are In his career, Obagi has trained more functioning properly. “The 11-item than 7,000 dermatologists in the U.S. and product line uses the highest OTC many more in Asia, Europe, the Middle concentration of retinol—10 to 25 times East and Africa. He also developed the higher than what is commonly found blue peel, a method that allows physicians in department store skin care lines,” to control the depth of a skin peel, Obagi says. “In Ossential Radical Night and is the author of Obagi Skin Health Repair, for example, the time-released, Restoration and Rejuvenation, 1999. super-charged retinol attaches to cells “I don’t think of myself as a business Zein Obagi, MD where the body converts it to retinoic leader,” he concludes. “I’m not focused acid that increases collagen production on the business as much as I am the Dermatologist and Founder in the dermis. High concentrations and products, the technology and the science Zo Skin Health a continuous supply of retinol are the behind them.” www.zoskinhealth.com Alisa Marie Beyer Founder and Creative Director The Benchmarking Company www.benchmarkingco.com CALLed A “seriAL entrepreneur,” Alisa Marie Beyer’s enterprising nature has proven a boon to the industry as a whole. After building three successful companies, she resolved to bring her built-from-scratch expertise to the beauty industry and launched The Benchmarking Company in 2006. The endeavor involves interviewing thousands of women annually—52,000 women were surveyed in 2008—to discover what they are doing, thinking, feeling and buying, and what they want from their beauty brands. This information is then translated so that companies understand what it takes to gain customer attention, achieve brand loyalty and build a beauty business that works. The focus groups, surveys, lectures, branding boot camps and published reports continue to be game-changing reporting that has an impact beyond the company’s own clients, and the fact that her professional career has centered on women—built on a foundation of dedication to and investment in women and business— translates into a insight difficult to rival. www.GCImagazine.com 20 to Know 35
  • 9. 20 to Know Tim Schaeffer Founder Depth Body LLC www.depthbody.com tim sChAeFFer LeFt his work as a marine corporate responsibility, and the amazing biologist to create natural personal care scents made from essential oils and isolates. products, but he didn’t leave the sea very far The line is 70% organic and all products behind. He launched Depth, a body care line contain 100% natural aroma blends. Further, including body wash, hand soap, hair care and they comply with the Whole Foods Premium shave cream, in early 2008, to share his love Body Care standard. They are packaged in of marine botanicals and their therapeutic bottles shaped like the blade of Pacific Ocean benefits. He says response has been Giant Kelp that are made from recycled and enthusiastic, adding “We believe consumers recyclable materials and printed with silk- appreciate Depth’s balance of design, screened labels to reduce waste. performance and value.” A portion of every So how do you top all that’s happened sale supports Camp SEA Lab, a nonprofit in just the first year? “The next [products] camp aimed at bringing a love and respect of will go beyond natural and organic and the sea to underserved children. into the more encompassing concept of Judges in the 2008 Fragranced Product sustainability,” says Schaeffer. “Moreover, Awards named Depth and Schaeffer these brands will offer a better value than Marketer of the Year citing use of eco- their predecessors.” As for Schaefer himself, sensitive packaging and ingredients, continuing to grow Depth is his only plan. in the not too distant past, outlets from which marketers could share their stories were fairly limited—print, TV, radio— and control of the message was almost exclusively wielded by marketers. Today, there seems to be no limit to marketing outlets, and the messages are free-form soon after they are released to the world—with consumers avidly going beyond participation in brand stories and, instead, reshaping them. It’s easy to be overwhelmed, regardless of whether you’re the one bombarded with messages competing for attention or looking for the magic formula that allows your message to stand apart. Within this storm stands David Frederick, whose reassuring and plain spoken message maps marketing’s evolution and provides the compass points for marketers to follow. As director of living media at Coty Beauty, Frederick revolutionized the way the company marketed its products to the consumer, bringing Jennifer Lopez, Sarah Jessica Parker, Gwen Stefani, Marc Jacobs, Vera Wang and Rimmel London brands to life via non-traditional mediums and integrated campaigns. As the chief idea officer at Alive Idea Media Group, he has worked to cultivate consumer relationships that go beyond traditional media by embracing creative and forward-looking ways to connect brands and consumers through experiences that create unique emotional connections and inspire meaningful, David Frederick two-way conversations. Chief Engagement Officer Alive Idea Media Group www.aliveideamedia.com 36 20 to Know GCI January 2009
  • 10. Lyn Kirby President & CEO Ulta Salon, Cosmetics & Fragrance, Inc. www.ulta.com during the ongoing U.S. economic “Our passion is esthetics, escape, education recession, expanding business by opening and entertainment—the core of our consumer new stores is almost unheard of. However, experience,” Kirby says, “and it’s what is Ulta Salon, Cosmetics & Fragrance, Inc. has getting us through this tough economy.” been able to rise above the challenges posed With Kirby at the helm, Ulta remains an by tighter consumer wallets. innovative retail concept, having launched Under the leadership of Lyn Kirby, the an e-commerce Web site, featuring 12,000 company has transformed from the discount SKUs and 11 microsites in November 2007, beauty retailer it was when it debuted in which she says could provide more than 1990 to the dual beauty superstore and 10% of Ulta’s business in the future. Sales specialty store it is today. Kirby has led Ulta also stay consistent thanks to the company’s into expansion since 1999, most recently “superstore” attributes: off-mall locations; by spearheading the grand opening of its intense marketing campaigns through Lakshmi Prakash, PhD 301st store on State Street in downtown direct mail, newspaper inserts and e-mail Chicago—the first four-tiered, 18,000 sq ft blasts; and value propositions that support a Vice President of Innovation & Business prototype of its kind. The launch is part of customer loyalty program. Development Kirby’s long-term growth plan to more than “We attribute our ongoing success in a Sabinsa Corporation double Ulta’s ownership to 1,000 stores in difficult economy to our proven marketing www.sabinsa.com the next five years as it strives to become a strategy, solid operational execution and billion dollar beauty business. The plan also the beauty category, which is more resilient KnoWLedge is A valuable commodity, includes expanding store sizes by up to 25%, than many retail categories,” Kirby says. “We and those willing to impart knowledge developing more strategic alliances with are in great shape in this economy, and we strengthen an industry and seed its major salon brands and learning from the believe it will be hard for our competition to advancement. Lakshmi Prakash, PhD, outcome of the Chicago store prototype. follow us.” has leveraged a background in food technology to become an important voice as nutraceuticals and cosmeceuticals gain significance in the beauty industry. Peter Kelly With more than 25 years of combined research and management experience— Co-founder & Director including head of the Department Taxi Cosmetics London Ltd. of Food Technology at Shreemati www.taxicosmetics.com Nathibai Damodar Thackersey Women’s University, Mumbai, India, and project CreAtivity, AdAptAbiLity And resiLienCe and successful in our own home market manager at the Center for Advanced are important traits for entrepreneurs in any before they listed us,” says Kelly, “so we have Food Technology, Rutgers University industry, and the beauty business has plenty re-thought our strategy, concentrated upon (where she worked to facilitate research of success stories to prove it. Peter Kelly has building the brand in the U.K. and will look collaborations between corporations worked in the industry for more than 20 years, again at export in 2009.” Taxi London Ltd and academia)—she is an authority on holding marketing and development positions currently is available in 51 U.K. Superdrug the science of herbal ingredients, their with a number of contract manufacturers. In outlets and online. application and function claims. 2004, he took the plunge into entrepreneurship A men’s range launched this year has At Sabinsa, Prakash’s responsibilities when he and his wife, Jane Williamson, created enjoyed some publicity for its ‘guyliner’ and include identifying and developing a British beauty brand with an identity tied ‘manscara’ products. But Kelly says the best innovative health applications, delivery to “the unsurpassed history and trends of the selling products right now are in the Taxipure systems and intellectual property pertaining talented and enviable London fashion scene.” mineral makeup line. “The European market to natural actives and nutritional raw They chose the name Taxi London because has been aware of minerals for a while but materials, and this work, in combination the word taxi is understood around the world only in the last six months have they become with her food background, was instrumental and connects with the brand’s ‘makeup on the widely available,” says Kelly. “We have to the launch of Sabinsa’s GRAS ingredients. move’ philosophy. positioned Taxipure at competitive price And to the benefit of the industry as a Kelly’s original plan was to target China points packaged in components that have whole, her findings and practical research for product distribution, but that goal met built-in brushes and applicators in line with are often shared through peer-reviewed with some resistance. “Most distributors and our … philosophy.” With Kelly at the wheel, journals and trade publications, making her retailers wanted to know we were anchored Taxi London is on the move. a partner of many. www.GCImagazine.com 20 to Know 37
  • 11. 20 to Know Beauty Bloggers WhiLe there’s some debate going on these At its best, blogging delivers beauty days about just how much influence social without borders. From A Touch of Blusher Anywhere, Anytime media and its participants really have over in the UK, to Jack and Hill: A Beauty Blog consumer buying decisions, there’s no doubt in the U.S., to Rouge Deluxe in Singapore, about beauty bloggers’ passion for product; beauty bloggers share their passion for their willingness to talk about it with friends, products with anyone who cares to read their relatives and complete strangers; and their posts—influencing others sometimes just growing business savvy. A lot of beauty comes with the territory. A comment on a blogs start out simply, as homegrown sites U.K. blogger’s post about Japanese brands produced by girls and women who are said, “I love it when you review Japanese admittedly crazy about beauty products. products so I know what to buy and what not And many stay that way. On the other end of to.” The impact may never be equal to an ad the spectrum are blogs that have grown into in Vogue, but large numbers of consumers professionally designed endeavors complete seem to relate far better to a girly, bright pink with advertising and their own “Best of ” blog created by someone just like them than awards. They’re organized, too, with sites to a printed page. At the end of the day, blogs such as Beauty Blog Network, founded by and bloggers are one more way that product makeup artist Elke Von Freudenberg, who reviews and opinions are generated and believed beauty needed a larger forum. shared in this fast-paced, multimedia world. 38 20 to Know GCI January 2009