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CULTURE,
DIGITAL &
THE 75%
CHALLENGE
Digital maturity matters; we found that companies that are more
digitally mature can realise a digital advantage of +26% profit!
§  We find digital maturity to be a combination of Digital Intensity (“What” you do with digital) and
Transformation Management Intensity ( “How” you manage digital).!
§  Fashionistas focus largely on the “what” and whilst driving some value from digital though it is often at the
expense of net profit and market valuation.!
§  Digirati are those most successful in building digital innovations while also considering how it drives business
value.!

FASHIONISTA!

WHAT!

(digital investments
& assets)!
!
Investment in
technology enabled
initiatives to change
how an organisation
operates)!

Digital!
DIGITAL INTENSITY

is the
organisation
doing !

Digital!

Digital!

Digital!

DIGIRATI!
Growth +9%!
Profit +26%!

Digital!

BEGINNER!

CONSERVATIVE!

This is not for us!!

Analogue focus!

HOW!

is the organisation
doing it!
(vision, governance &
roadmap) !
!
Creating the
capabilities necessary
to drive digital
transformation)!

TRANSFORMATION MANAGEMENT INTENSITY
Source;	
  Digital	
  Advantage:	
  How	
  digital	
  leaders	
  outperform	
  their	
  peers	
  in	
  every	
  industry,	
  Capgemini,	
  MIT	
  ©	
  2013.	
  

Copyright	
  ©	
  2013	
  Capgemini.	
  All	
  rights	
  reserved.	
  
However, realising the Digital Advantage is complex with
companies facing common challenges around culture and skills!
INITIATION!
Management Inertia!

§  Skepticism at the top.!
§  Lack of understanding DT
opportunities.!

Regulation and Reputation!

§  Security and privacy concerns.!
§  Reputational and regulatory
repercussions.!

Unclear Business Case!

§  Lack of economic business case
to justify investment in new
technologies.!
§  Lack of understanding of the
role of infrastructure
investment before ROI.!

EXECUTION!

MISSING SKILLS
(77%)!

§  Skills scarcity: mobility,
analytics, social media...!
§  Reliance on external experts.!

CULTURE (55%)!

§  Changes in jobs due to
automation or information
empowerment.!
§  Inability to shift culture.!
§  Weak leader vision on digital!
§  Labour relations.!

GOVERNANCE!
Incremental Vision!

§  Lack of a truly transformative
vision.!
§  Inability to transcend
organisational boundaries.!

Coordination issues!

§  Ineffective coordination across
business units or processes.!
§  Ineffective coordination between
new and traditional businesses
or processes.!

IT Difficulties (50%)!

§  IT systems complexity.!
§  Lack of data / information
management.!
§  Poor business / IT relations.!

Source: Capgemini Consulting-MIT Analysis – Digital Transformation: A roadmap for billion-dollar organizations ©, 2012

Copyright © 2013 Capgemini. All rights reserved.
Capgemini Australia and WooBoard work together in an exclusive
partnership to accelerate cultural change in major organisations!

PEOPLE 2.0 FRAMEWORK

§ Digital transformation is the ultimate change
management challenge, impacting every aspect of an
enterprise.!
§ People are at the centre of this change.!
§ Being successful means focusing on how you bring
about culture and behavioural shifts through values.!
§ However, over two thirds of companies state that
culture is a bottleneck for digital transformation.!
§ Capgemini have developed the People 2.0 Framework to
help our clients gain insights into and successfully
implement the culture change to address this
challenge.!

EMPLOYEE RECOGNITION PLATFORM

§ Annual performance reviews and staff engagement
surveys miss a huge opportunity to drive culture in
the workplace.!
§ WooBoard gives employees a social enterprise tool
which is both positive and productive every day.!
§ Being able to reinforce, link and track how the values
of a company are actually applied is an incredibly
useful leadership tool.!

THE PARTNERSHIP

In combination this allows us to design, implement, and adapt change
management initiatives based on real-time feedback and culture analytics.!
Copyright © 2011 Capgemini. All rights reserved.

4
Find out more;!

WooBoard is an online platform that facilitates daily,
accessible, positive peer recognition in the workplace. It’s an
Australian-based company with global ambitions to change
the way team members and colleagues are recognized for their
efforts, energies and contributions at work.!

Capgemini Australia’s Digital Transformation practice is
focused on helping organisations find, size, and catalyse the
digital opportunities within their business.!
!

We’re part of a global team of over 3,600 talented individuals
working with leading companies and governments to master
Digital Transformation, drawing on our understanding of the
digital economy and our leadership in business
transformation and organizational change.!

Ben Gilchriest
Capgemini Digital Transformation Lead, ANZ region

@BenGilchriest

!

WooBoard helps over 1,500 companies be more productive and
engaged every day. Learn more about us at www.wooboard.com!
!

Mick Liubinskas
Chairman of WooBoard

@liubinskas

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The 75% Challenge - Capgemini and WooBoard

  • 2. Digital maturity matters; we found that companies that are more digitally mature can realise a digital advantage of +26% profit! §  We find digital maturity to be a combination of Digital Intensity (“What” you do with digital) and Transformation Management Intensity ( “How” you manage digital).! §  Fashionistas focus largely on the “what” and whilst driving some value from digital though it is often at the expense of net profit and market valuation.! §  Digirati are those most successful in building digital innovations while also considering how it drives business value.! FASHIONISTA! WHAT! (digital investments & assets)! ! Investment in technology enabled initiatives to change how an organisation operates)! Digital! DIGITAL INTENSITY is the organisation doing ! Digital! Digital! Digital! DIGIRATI! Growth +9%! Profit +26%! Digital! BEGINNER! CONSERVATIVE! This is not for us!! Analogue focus! HOW! is the organisation doing it! (vision, governance & roadmap) ! ! Creating the capabilities necessary to drive digital transformation)! TRANSFORMATION MANAGEMENT INTENSITY Source;  Digital  Advantage:  How  digital  leaders  outperform  their  peers  in  every  industry,  Capgemini,  MIT  ©  2013.   Copyright  ©  2013  Capgemini.  All  rights  reserved.  
  • 3. However, realising the Digital Advantage is complex with companies facing common challenges around culture and skills! INITIATION! Management Inertia! §  Skepticism at the top.! §  Lack of understanding DT opportunities.! Regulation and Reputation! §  Security and privacy concerns.! §  Reputational and regulatory repercussions.! Unclear Business Case! §  Lack of economic business case to justify investment in new technologies.! §  Lack of understanding of the role of infrastructure investment before ROI.! EXECUTION! MISSING SKILLS (77%)! §  Skills scarcity: mobility, analytics, social media...! §  Reliance on external experts.! CULTURE (55%)! §  Changes in jobs due to automation or information empowerment.! §  Inability to shift culture.! §  Weak leader vision on digital! §  Labour relations.! GOVERNANCE! Incremental Vision! §  Lack of a truly transformative vision.! §  Inability to transcend organisational boundaries.! Coordination issues! §  Ineffective coordination across business units or processes.! §  Ineffective coordination between new and traditional businesses or processes.! IT Difficulties (50%)! §  IT systems complexity.! §  Lack of data / information management.! §  Poor business / IT relations.! Source: Capgemini Consulting-MIT Analysis – Digital Transformation: A roadmap for billion-dollar organizations ©, 2012 Copyright © 2013 Capgemini. All rights reserved.
  • 4. Capgemini Australia and WooBoard work together in an exclusive partnership to accelerate cultural change in major organisations! PEOPLE 2.0 FRAMEWORK § Digital transformation is the ultimate change management challenge, impacting every aspect of an enterprise.! § People are at the centre of this change.! § Being successful means focusing on how you bring about culture and behavioural shifts through values.! § However, over two thirds of companies state that culture is a bottleneck for digital transformation.! § Capgemini have developed the People 2.0 Framework to help our clients gain insights into and successfully implement the culture change to address this challenge.! EMPLOYEE RECOGNITION PLATFORM § Annual performance reviews and staff engagement surveys miss a huge opportunity to drive culture in the workplace.! § WooBoard gives employees a social enterprise tool which is both positive and productive every day.! § Being able to reinforce, link and track how the values of a company are actually applied is an incredibly useful leadership tool.! THE PARTNERSHIP In combination this allows us to design, implement, and adapt change management initiatives based on real-time feedback and culture analytics.! Copyright © 2011 Capgemini. All rights reserved. 4
  • 5. Find out more;! WooBoard is an online platform that facilitates daily, accessible, positive peer recognition in the workplace. It’s an Australian-based company with global ambitions to change the way team members and colleagues are recognized for their efforts, energies and contributions at work.! Capgemini Australia’s Digital Transformation practice is focused on helping organisations find, size, and catalyse the digital opportunities within their business.! ! We’re part of a global team of over 3,600 talented individuals working with leading companies and governments to master Digital Transformation, drawing on our understanding of the digital economy and our leadership in business transformation and organizational change.! Ben Gilchriest Capgemini Digital Transformation Lead, ANZ region @BenGilchriest ! WooBoard helps over 1,500 companies be more productive and engaged every day. Learn more about us at www.wooboard.com! ! Mick Liubinskas Chairman of WooBoard @liubinskas