VOIP in Kathmandu

1. Internet and Net Phone service-
New Baneshwar
Including Old Baneshwar, Shankamul, Shanti Nagar , Tinkune and
Anamnagar
Marketing Survey
Date- May26 - June1,2014
Conducted by- Bhupean Rai

2. Introduction
Internet service providers in Nepal
• Nepal Telecom - Located nationwide
• Worldlink Communications
• Mercantile Communications
• Websurfer Nepal
• Himalayan Online Service Pvt. Ltd.
• Worldlink Communications
• NetMax Technologies
• Vianet Communications Pvt. Ltd.
• Subisu Group
• Namche Networks P. Ltd.
• Infocom Pvt Ltd
• Everest Net Pvt. Ltd.

3. Background or Objective-
The general background of this market survey or research –
• Leading ISP companies providing internet and net phone service at New
Baneshwar area (Including Old Baneshwar, Shankamul, Shantinagar ,
Tinkune and Anamnagar area).
• Pricing or rates
• Plan names and bandwidths and its features.
• Average Voice minutes (Net Phone) on a daily basis.
• Top Destinations for voice service
• Peak Hours
• Payment procedures
• Important factors like satisfaction, Quality and price etc.
• Suggestions and comments

4. EXECUTIVE SUMMARY-
• The survey was administered at New Baneshwar during five
days from May 26,27,28,30th to June 1, 2014.
• The purpose of the survey was to collect basic data to
compare various ISP companies at New Baneshwar and its
services like pricing, features and quality etc..
• KEY FINDINGS –
ADSL Services-Nepal Telecom–Monopoly

5. SURVEY METHODOLOGY-
• Interviews were conducted with the shop
owners to gather data.
• Questionnaires were prepared (Close ended
questions).

6. Survey Questionnaires
• Existing provider name? (for internet and voice)
• Cost or pricing?
• Bandwidth?
• Plan name?
• Voice minutes on daily basis(Average)
• Top Destinations?
• Peak Hours?
• Payment system?
• Quality-satisfaction?
• Important Factors to switch to new provider if not happy?
-Price
-Quality
-Brand Name
-Recommendation
or others
• Comments or suggestions?

7. SURVEY TARGETS
The goal of the survey was to identify the usage of
Net phone services at various cyber cafes at
New Baneshwar Area
(Including Old Baneshwar, Shankamul, Shantinagar , Tinkune and Anamnagar area).

8. FINDINGS

9. Leading provider-
ADSL Nepal telecom-Monopoly
ADSL-Nepal Telecom HONS Net Max Classic Tech
0
2
4
6
8
10
12

10. Cost of internet and voice data-
Comparison
Shop Name ISP Provider Internet Voice Both Bandwidth
Nir Vision
Communications
ADSL- Internet
Classic Tech-
Voice
1700 3000 Unlimited Plan
256Kbps- ADSL
512Kbps-Classic
UNO Cyber Net Max 6000(Net &
Voice)
Unlimited Plan
Communication
& Cyber
Himalayan
Online Service
pvt.ltd.
3500(Net &
Voice)
Unlimited Plan
512Kbps
ShantiNagar
Stationary
ADSL 1017(Net &
Voice)
Unlimited Plan
128Kbps
Eland
Communications
ADSL 1017(Net &
Voice)
Unlimited Plan
127Kbps
Samrat
Communications
ADSL 1695(Net &
Voice)
Unlimited Plan
300Kbps

11. Shop Name ISP Provider Internet Voice Both Bandwidth
Chitwan Cyber
Cafe
Himalayan Online
Service
4000(Net & Voice) Unlimited Plan
512Kbps
Cyberland ADSL 7000(Net & Voice) Unlimited Plan
1Mbps
Guru Kripa Cyber
& Mobile Shop
ADSL-Internet
Voice-Easy Call
3050 1000(As per
required)-
3000
average
monthly
Unlimited Plan
512Kbps
Broad Cyber Himalayan Online
Service
3000 Unlimited Plan
1Mb (Fiber)
Panetta
Communications
ADSL 600(As per
required)
Not Working
right now
Unlimited Plan
256Kbps

12. ADSL SERVICES-NEPAL TELECOM–MONOPOLY
Shop Name ISP Provider Internet Voice Both Bandwidth
Shree Brothers
&
Communications
ADSL 1700 Unlimited Plan
Ayusa Stationary ADSL 1700 Unlimited Plan
Royal Digital &
Cyber
ADSL 1700 Unlimited Plan

13. Top Destinations-
India
0
2
4
6
8
10
12
14
16
India Japan Gulf
Countries
Europe Malaysia
Royal Digital & Cyber
Ayusa Stationary
Shree Brothers &
Communications
Panetta Communications
Broad Cyber
Guru Kripa Cyber & Mobile
Shop
Cyberland
Chitwan Cyber Cafe
Samrat Communications
Eland Communications
ShantiNagar Stationary
Communication & Cyber
UNO Cyber
Nir Vision Communications

14. PEAK HOUR-
5-9 P.M. Evening
0
2
4
6
8
10
12
14
Evening 5-9 P.M
Morning 8-10A.M
Afternoon 12-2P.M
Nir Vision Communications
UNO Cyber
Communication & Cyber
ShantiNagar Stationary
Eland Communications
Samrat Communications
Chitwan Cyber Cafe
Cyberland
Guru Kripa Cyber & Mobile Shop
Broad Cyber
Panetta Communications
Shree Brothers & Communications
Ayusa Stationary
Royal Digital & Cyber

15. Voice Minutes- Customers use every day (Average)
Shop Name Hours
(Daily Basis)
Destinations
Nir Vision Communications 1hr India
UNO Cyber Not working right
now
India
Communication & Cyber 30 mins India & Gulf
Shanti Nagar Stationary 1hr India, Gulf & Europe
Eland Communications 15 mins India,Gulf,Europe & Malaysia
Samrat Communications 1hr India,Japan,Gulf & Malaysia
Chitwan Cyber Cafe 2-3hrs India

16. Shop Name Hours
(Daily Basis)
Destinations
Cyberland 1-2hrs India,Europe,Japan &
Malaysia
Guru Kripa Cyber & Mobile
Shop
2hrs India, Japan, Europe & Gulf
Broad Cyber 5-6hrs India
Panetta Communications Not working right now India, Europe etc.
Shree Brothers &
Communications
2hrs India & Japan
Ayusa Stationary 1hr India, Europe & gulf
Royal Digital & Cyber Not working right now India

17. Payment or Billing procedure-
Monthly
Quality and Satisfaction-
• Most of them are satisfied
• Quality –Good(can be better)
• Technical problem solved on time through calls

18. RESULTS BY QUESTION
Are they ready to switch Providers?
If YES !
then what factors motivates them?
• Most of them said will think about it
• Those who said will think about it, for them Cost
and quality is important factor.

19. ISPs and Coverage-
Provider Service Coverage Contact
NTC ADSL Almost 75 district http://ntc.net.np
WiMAX Major cities of Nepal
NCELL 3G Internet Major cities of Nepal
and in Mount Everest
base camp
http://ncell.com.np
World Link Cable Zoom Some part of
Kathmandu
http://wlink.com.np
Wi Zoom

20. Provider Service Coverage Contact
Broadlink WiFi Central development region,
Western development
region and some part of
Eastern development region
http://broadlink.com
Subishu WiFi Some area of Kathmandu http://www.subisu.net.np
Classic Tech WiFi Some part of Kathmandu
valley
http://www.classic.com.np
UTL CDMA Many area in country http://utlnepal.com

21. Provider Service Coverage Contact
Mercantile WiFi Some part of Kathmandu
valley
http://mos.com.np
Vianet WiFi Some part of Kathmandu
valley
http://vianet.com
CWC (Cherry World
Communication Pvt
Ltd.)
WiFi Some part of Kathmandu
valley
http://www.cwc.com.np

22. Installation Cost
ISP Installation Cost
Worldlink Communications Rs. 3000.00 Deposit: Rs. 1000.00 refundable*Conditions
apply.
VAT applicable on all costs *Refundable amount will be
returned after the device is handed over to
any of worldlink branch
Mercantile Communications Subscription Charge: Rs 2,000 (per year)
Installation charge: As per requirement
Contract period: 12 months
Payment terms: 3 months in advance
Websurfer Terms and Conditions :
Installation charge = NRs. 3000
Refundable Security Deposit = NRs. 1000
Wireless equipment will be provided by Websurfer till the
contract period.
Cable cost will be charged separately, Client can manage the
cable by their own or purchase from Websurfer @
Rs.30/meter.
Above quoted prices are exclusive of VAT.

23. ISP Installation Cost
Himalayan Online Service Pvt. Ltd Installation :- Rs. 5000
Fiber Installation Rs. 55/m and media
converter Rs. 8000
Note: All above rates are exclusive VAT.
Net Max At least advance payment of 3 months is
required.
Installation of additional outdoor CPE may be
required.
Internet telephony service under the brand
name "CALL MAX" is available in most of the
cities through our distributor network. CALL
MAX is popular for reasonable call rates and
unmatched voice clarity to communicate
with family and friends abroad.
VIANET 14,999 for 3 months internet with
installation(Offer)
Nepal Telecom ADSL Broadband Internet
Registration fee : NRs 500.00 only (one time
charge) (Excluding taxes)

24. CONCLUSION
• NTC ,Himalayan Online Service, World link, Subisu Net, Ncell and Broad
link are the main players in the market in Nepal. NTC after launching its
ADSL, its subscriber base increased rapidly. ADSL provided by NTC is a
widely available and cost effective solution that satisfies Internet need of
majority of users.
• 3G internet by NCELL is perhaps one of the fastest internet in Nepal,
however it drains your purse in a wink compared to any other services.
Likewise, UTL provides CDMA Internet services but it requires good
signal strength to have desired speed.
• Once again we can say Nepal Telecom is the leading Internet Service
provider in Nepal held a monopoly at New Baneshwar area.
THANK YOU