This document discusses listening and speaking skills. It identifies different types of listening skills like active listening, selective listening, and empathetic listening. These skills help avoid errors, are key to success, and allow you to learn new things. The document also distinguishes between hearing and listening, noting that listening is an active mental process of communication. Different types of speaking skills are also outlined that allow a speaker to clearly and informatively convey information to listeners. Mastering these listening and speaking skills can improve relationships, understanding, and career opportunities.

1. LISTENING AND
SPEAKING
SKILLS
By: BIAS LArAm
031110703

2. Listening skills are ways to
help you listen to
something more
effectively.

3.  To avoid communication errors.
 Key to success.
 Learn something
new.

4.  Active listening
 Selective listening
 Ignoring listening
 Emphatic listening

5.  Understanding all things
 Proper interaction
 Proper feedback

6.  Selective portion
 Topic may not be according to linking

7.  Not listening at all
 Pretty insulting to other

8.  Most effective level
 Arguing
 Listen with heart and mind
 Empathy is sympathy

9.  Hearing and Listening are not same.
 Hearing: Hearing is with the senses. Ears
pick up sound waves and then transported
to our brain.
 Listening: Listening is with the mind.
Communication process and,
to be successful is an active
process.

10.  Appreciative Listening
 Critical Listening
 Informational Listening
 Relationship Listening
 Discriminative Listening

11.  It improves the relationship between
people.
 Emphasis is an understanding the other
person.
 Three behaviors are key to effective
relationship listening

12.  MIND READER: Ask what the person is
thinking or feeling.
 REHEARSER: Let the customer finish their
thoughts before determining what
question to ask next.
 FILTERER: Be aware of your own
assumptions.
 DREAMER: Stay present.

13.  COMPARER: Treat each customer as the
unique person they are.
 FIXER: Fully understand needs before
recommending a solution.
 INDENTIFIER:
Remember that it’s
about the customer, not
you.

14. Speaking skills is the act of generating words
that can be understood by listeners. A good
speaker is clear
and informative.

15.  Ability to convey your information in a
proper way
 Ability to stand out from the rest
 Career enhancement
 Encouraging people to communicate with
each other.