What are the profiles required on a Lean Six Sigma project ? What are their roles and responsabilities ?

1. Apply Lean Six Sigma to Service Industry: A real methodology to sustain your competitive advantage ! - Individual Capacity Screening

3. HR HR Engineering for the ICT market A business approach to Recruitment & Talent Acquisition IT Activities of Ulysses Headhunting Recruitment & Selection IT Recruitment Co-Sourcing Temporary IT Resources (SAP, Service Management, process improvement, J2EE, .NET,…)

5. Staffing Management Plan 9.1 Organizational Planning 9.4 Team Mgt

8. Key Roles in a LSS Project Champion Owns vision, direction, business results Leads changes, Allocate resources Run steering committe Owns value streams Owns financial results Remove barriers, Mediating Process Owner Sponsors LSS projects Responsible for executions Provide resources for projects Reports on ROI Remove roadblocks Team Members Team or Project Specific support (Part-time) Green Belt Leads projects SME on process area (Part-time) Black Belt Leads larger LSS projects Coaches GB and Juniors BB Conducts LSS training Develop LSS strategic plans (Full or part-time) Master Black Belt Trains BBs and GBs Leads complex projects Internal deployment leader Owns deployment plan Capture and reports metrics ALL EMPLOYEES Provide data and VOC inputs Apply concepts to their own jobs and work area

9. Key Roles in a LSS Project (Ctd) Master Black Belt Black Belt Team Members Process Owner Executive Champion Green Belt Owns vision, direction, business results Leads changes Allocate resources Run steering committe (SC) Sponsors LSS projects Responsible for executions Provide resources for projects Reports on ROI Remove roadblocks Team or Project Specific support (Part-time) Leads projects SME on process area (Part-time) Leads larger LSS projects Coaches GB and Juniors BB Conducts LSS training Develop LSS strategic plans (Full or part-time) Trains BBs and GBs Leads complex projects ALL EMPLOYEES Provide data and VOC inputs Apply concepts to their own jobs and work area VS Champion Owns value streams Owns financial results Remove barriers Coordinates with SC and Deployment lead Deployment Lead Internal deployment leader Owns deployment plan Capture and reports metrics

10. Key Roles in a LSS Project (Ctd) EXECUTIVE CHAMPION GRAND CHAMPION SECTOR CHAMPION BLACK BELT GREEN BELT YELLOW BELT WHITE BELT Chairman Sony Corporation Chairman Sony Europe General Manager Sony Alsace CHAMPION Directors Sony Alsace Managers Sony Alsace - PM SME of each business line Employees with 3 to 5 years exp. Employees with less than 3 years exp.

17. Matrix – Business Skills Business and Operations Complex Business processes Cross-Functional thinker Identify Business Opportunities Champion Process Owner Master BB Black Belt Green Belt Facilitator Customer promotion: CTQ-CS Local Business Processes Needed LSS Believer Needed ?

18. Matrix – Hard Skills LSS Methodologies & Tools Statistical Tools Maths & Stats Time Management Champion Process Owner Master BB Black Belt Green Belt Facilitator Meeting Management Project Management Needed Important Presentation Management Applications (DB, Spreads.,…) Change Management

19. Matrix – Soft Skills Communication - Empathy Change Management Leadership Involve Stakeholders Champion Process Owner Master BB Black Belt Green Belt Facilitator Negotiation, crisis, conflicts Critical Important Train Team Builder Rigorous Analytical Ownership Risk Taker Problem Solver Stress Resistant Interpersonal Personal Quick Learner New Ideas and Suggestions

24. Staffing: Salary Trends Salary Trend – Master Black Belt Source: ITJobsWatch 1 GBP = 1,47 EUR

25. Staffing: Salary Trends (Ctd) Salary Trend – Black Belt Source: ITJobsWatch 1 GBP = 1,47 EUR

26. For more information on how Ulysses can help your organization, please contact us Ulysses Consulting Luxembourg SA Rue Jean Engling, 12 L-1466, Dommeldange +352 27 04 25 1 www.ulysses-consulting.com