The document discusses body language and its importance in communication. It notes that much of communication is nonverbal, with only 7% coming from words. It explores various body language signals from different parts of the body like hands, arms, and face that can indicate states like openness, confidence, anxiety and more. Cultural differences in signals are also addressed. The document encourages observing both oneself and others to get better at interpreting body language.
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Albert Mehrabian found that the
total impact of a message is about
7 percent verbal (words only)
and 38 percent vocal
(including tone, inflection, and other sounds) and
55 percent nonverbal.
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Decisions
SCIENCE shows that a
decision is made up to
7 seconds before the
decision has been
verbally communicated.
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Seeing Signals
‣ Allows you to ask smarter
questions
‣ Aware of sensitive topics
‣ Predicting when you might
risk breaking trust
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Open
‣ Acceptance of an idea or person
‣ Signal of openness and
trustworthiness
‣ Coupled with touching
‣ Fondness
‣ Familiarity
‣ Offering up something
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Closed
‣ Agressive
‣ Defensive
‣ Seeking Dominance or Control
‣ Seeking Resolution
‣ Uncomfortable
‣ Attempting to reassure oneself
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The Handshake
‣ Attempt to dominate
other person
‣ Signal submission to
other person
‣ Determining social status
or equality
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Open
‣ Showing trust
‣ Presenting their “core”
‣ Feeling agreeable
‣ Making presences feel known
‣ Showing excitement
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Crossed
‣ Protecting their “core”
‣ Feels threatened
‣ Disagreeable
‣ Tense and closed off
‣ Feeling anxious or rejected
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Crossed
‣ Feeling closed off
‣ Desires some privacy
‣ Get distance from others
‣ Showing a sense of insecurity
‣ Close minded
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Spread Out
‣ Confidence in oneself
‣ Showing interest if directional
‣ Desire to move if directional
‣ Standing one’s ground
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Eyes
‣ Pupils signal honesty or deceit
‣ Direction indicates if they are
using memory or imagination
‣ Corners show authenticity
‣ Blinking shows level of
comfort
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Nose
‣ Flaring shows discomfort or
displeasure
‣ Coloring indicates emotional state
‣ Pinching or rubbing are signs of
doubt
‣ Or needing to sneeze
‣ Wrinkling conveys a sense of
distaste
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Mouth
‣ Pursed lips signal displeasure or
frustration
‣ Biting lips or cheeks is a sign of
anxious feelings
‣ Twitching indicates cynicism or
disbelief
‣ Smile, mixed bag of meanings
‣ Full, Half, Smirk, etc
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Cowboy
‣ Sizing up another person
‣ Generally an aggressive
stance
‣ Looking to establish their
presence
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Hands & Head
‣ Ready to “take the floor”
‣ Disengaged from current
conversation
‣ Broadcasting a sense of
confidence
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Edge of Seat
‣ Passionate or excited about
what’s going on
‣ Ready to take action
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Charades!!
‣ 1 Host
‣ 4 “Guests”
‣ Host needs to guess each
Guests general demeanor
‣ Guests can only communicate
non-verbally
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Charades!!
‣ 1 Host
‣ 4 “Guests”
‣ Host needs to guess each
Guests general demeanor
‣ Guests can only communicate
non-verbally
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Take Aways
‣ Reading body language is a
good soft skill for designers and
researchers
‣ Context MATTERS! Sometimes
someone might just be a little
cold
‣ Don’t focus on a single signal,
but focus on all of them