1.
KEY FOCUS POINTS
MANAGEMENT’S ROLE

2.
FOUR KEY QUESTIONS
 How’s business?
 How do you know?
 Is it improving?
 How do you know?

3.
BASIC MANAGEMENT PRINCIPAL
 If you can’t see it…you can’t measure it.
 If you can’t measure it…you can’t manage it.
 If you can’t manage it…you can’t improve it.
 Management must:
 See it!
 Measure it!
 Manage it!
 Improvement it!

4.
MANAGEMENT’S FOCUS
Leadership determines Direction
Structure determines Growth
People determine Potential
Relationships determine Morale
Process determines Efficiencies

5.
FOUR TYPES OF EMPLOYEES
Highly Motivated Low Motivated
Highly Competent Highly Competent
Highly Motivated Low Motivated
Low Competent Low Competent

6.
DEFINING THEIR ROLES
Highly Motivated Low Motivated
Highly Competent Highly Competent
Tenured, Star Performer Troubled Employee,
Performer
Highly Motivated Low Motivated
Low Competent Low Competent
New Hire Bad Hire, No time to fix,

7.
MANAGEMENT TACTICS
Highly Motivated Low Motivated
Highly Competent Highly Competent
Low Direction, Low Support Low Direction, High Support
Tenured, Star Performer Troubled Employee, Performer
Highly Motivated Low Motivated
Low Competent Low Competent
Low Support, High Direction This one is gone by now!
New Hire Bad Hire, No time to fix,

8.
MANAGEMENT TENDENCIES
 Bark Louder
 Turn Up the Pressure
 Start Directing More
 Start Encouraging Less
 Start Micro Managing Team
 Start Revisiting Comp Plans
 Stop Recognition Programs

9.
MANAGEMENT SHOULD DO’S
 Bark Less
 Listen More
 Address Individual Performance Issues
 Spend MORE Time with Key People
 Offer More Encouragement
 Focus on Winning Activities & Results
 Raise Recognition for Right Things

10.
CONTACT INFORMATION
Boe Parrish
Chairman
Corporate Care, Inc.
http://www.corporatecareok.com
boeparrish@corporatecareok.com
http://www.linkedin.com/in/boeparrish
http://www.facebook.com/boe.parrish