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C gould eg2010

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Getting There From Here Cheryl Gould Learning Facilitator [email_address]
Write down steps to look up a customer in Evergreen. Evergreen is not open.
Solid Training Techniques ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ILS Training Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Go Live Day ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Transition Period ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Build Trust ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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C gould eg2010

Notes de l'éditeur

  1. Tell them I'm going to focus on Circ staff training Maybe play Rip Van Winkle? Have people write steps to learn to ski Share some variations on documentation that is already out there. .
  2. Maybe do an exercise where people write down the 10 most common tasks a circ person does
  3. Do you demonstrate because it's too hard to setup “real” life situations? How about creating one good set of exercises and getting IT to reset the database each day so it goes back to a known state. I should do a demonstration with my little recorder to show how demonstrations aren't good.
  4. Do fines come over? What problems have others encountered on Go Live day.