6. Obje ctive ables
al & D eliver
Go
Process
le Agenda
Visib
round Rules
G
Parki ng lot
dire ctive
Prime ell ph ones
itch off c
Sw
7. language
B ody
• Open & Centred
• No hands in pockets
• No leaning or sitting
Your posture and tone convey confidence and
excitement
8. language
B ody
Move “in” or “out” of
the conversation
Get physically “too close”
with dominating or argumentative participants
9. pherding
She oup
the gr
• Sensitive to the group: validate and legitimise
• Defuse uncomfortable moments
• Encourage dialogue
• Provide air to quiet folks
• Help to develop consensus
• Active listening
• Watch group dynamics
10. uestions
s of q
Type
• Open: “How, What, Why”
• Greater Response: Probing, describe, tell,
explain
• Redirect: What do the rest of you think?
Helen, what are your thoughts?
• Clarification: Where are we? Will someone
summarize our position?
• Closed: check agreement, also for clarification.
Can we move on now?
11. typ es:
Difficult
um my”
“t he M
The person who
won’t participate in discussions
• Be patient
• Ice-breaker, check-in question
• Give the mummy a major role in subgroups
• Ask direct question to the person on topics you
know he or she had expertise
• Talk after the meeting and encourage them to
speak up: their opinion is important
12. typ es:
Difficult ag”
indb
“t he W
The person who
dominates discussions
• Establish a process to limit the Windbag’s
discussion.
• Target questions to other members by name
• Use nonverbal signals, e.g. no direct eye
contact, focus on another part of the room
• Do not assign subgroup leadership roles to this
person
13. typ es:
icult er”
Diff ambl
“t he R
The person who
gets off-track discussions
• Help them by listening and quickly summarizing
• Preface the Rambler’s remarks with “Give me
your short version of …”
• When they pause, say “Thanks Joan, but we
need to get back to the agenda.”
• Do not assign subgroup leadership roles to this
person
14. typ es:
icult steader”
Diff ome
“t he H
The person who
takes a position and is reluctant to change
• Ask or provide more alternatives
• Ask to evaluate trade-offs, pro-cons
• Give hints on team alignment building
• Over whelm them with facts! :)
• Postpone the conversation to a separate meeting
15. cla rity
iteb oard
Wh
• Strive to use participants’ exact words:
if you rephrase check for correctness
“Does this capture what you said?”
• Use capital letters
• Print as legibly as possible
• Use abbreviations liberally
• Switch colors and check markers
before the session
• Draw!
16. Tips
• Know names and use them
• Ask someone else to help keep time
• Breaks, special food for long meetings
• Increase your self-awareness with help of a pair
17. credits
Dennise Openshaw – Facilitation 101
https://my.thoughtworks.com/docs/DOC-13090
Thoughtpedia page on Facilitation
https://thoughtpedia-public.thoughtworks.com/display/KBPUB/Facilitation
Creative commons pictures – by-sa:
http://www.flickr.com/photos/lessio/370136797/
http://www.flickr.com/photos/paulk/27206695/
Thank you!
http://www.flickr.com/photos/compujeramey/2378562709/
? lost link of comedian pic?
? lost link of agenda pic?
? lost link of group facilitation pic?
http://www.flickr.com/photos/tobiastoft/3209409590/
http://www.flickr.com/photos/ol1/5539623423/
http://www.flickr.com/photos/oberazzi/318947873/
http://www.flickr.com/photos/spaterson/5184530931/
h"p://crea*vecommons.org/licenses/by-‐sa/3.0/
19. During the first 10min of this session
(1)
Be quiet and withdrawn.
Please have no involvement in the session.
20. During the first 10min of this session
(2)
Please participate heavily in the session,
to the point of dominating views at times
21. At some point, during the first 10min of
this session
(3)
Make a slightly confusing point
22. At some point, during the first 10min of
this session
(4)
• Ask the facilitator if you can come and
illustrate your point
• Come up to the board and take the pen
from me
• Illustrate and expand on your point on the
board
23. At some point, during the first 10min of
this session
(4b)
When someone from the group comes to the
board to explain a point, get involved ensuing
the discussion goes on for a short time
(20-30 seconds)
24. At some point, during the first 10min of
this session
(5)
Engage in a side discussion with someone
in the audience for a short time
(20-30 seconds)
25. At some point, during the first 10min of
this session
(6)
Open your laptop and start typing being
uninterested at the session.
26. At some point, during the first 10min of
this session
(7)
Argue a little against a point someone
puts forward using sarcasm and offensive
tone.
27. At some point, during the first 10min of
this session
(8a)
• Take the cell phone number from the
person on your right.
• During the session call them, you can
hang up when it rings.
28. At some point, during the first 10min of
this session
(8b)
• Give your cellphone number to the
person on your left.
• Have your cell phone sound on.
• Take the call when they ring you.
• In a not entirely soft voice, say hello,
pause and ask if you can call back as
you are currently in a workshop.
