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some problems are: ! !
open they have fuzzy or no boundaries ! ! complex many elements that are related to each other ! ! dynamic constantly! changing ! networked many interdependencies between stakeholders after Kees Dorst
design thinking is a way
of thinking that is very suitable for solving wicked problems. ! some designers are good at it, some not
Design thinkers are comfortable with
uncertainty and complexity this allows for the problem and solution to co-evolve it allows for trial and error: mistakes are learning leaps thinking in paradoxes, not dilemmas
Design thinkers have the ability
to reframe problems working on the problem is as important as working on the solution the use of metaphors, narratives, role playing etc the way you look at a problem deﬁnes its solution scope Reframe / Paul Scales and Atelier Kit
assignment 2 reframing Go back
to the wicked problem you chose. What kind of metaphor could you use to describe that problem? what kind of solutions emerge when you explore that metaphor? Reframe / Paul Scales and Atelier Kit
Design thinkers prototype trial and
error to let problem and solution co-evolve prototypes are not answers but reframed questions you can prototype products, campaigns, business models, services etc etc
Design thinkers visualize the ability
to model, capture in a sketch, or a visual not only as communication, also as prototype or reframing of the question http://www.thegraphicrecorder.com/
Design thinkers can adopt diﬀerent
roles representing innovation representing the user representing marketing/communication or being the interface between all of the above Guido Stompﬀ, http://designinteams.com/
assignment 3 role playing Choose
some of the key stakeholders in the wicked problem you chose. Appoint people in the group to play that stakeholder. Now act out some situations. You’re the director. Keep in mind the metaphor and the ‘ways out’ that you encountered. Reframe / Paul Scales and Atelier Kit