KnowledgeFlow - knowledge management and e-learning combined
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KnowledgeFlow maximizes the impact of your organizational knowledge with a suite of smart online and mobile tools. It can function as a sales tool, but also helps operators doing their job on the floor.
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KnowledgeFlow - knowledge management and e-learning combined
- 2. Grow the impact of organizational knowledge through an online and cross-device platform for knowledge management and e-learning Use cases from sales support to process management
- 4. 1. Sheets are divided into those aspects of products that are most useful to key processes 2. Structuring proved key for re-use and usability
- 5. 1. Questions are gathered bottom up 2. Creates an actual view on the need for knowledge 3. Experts answer these questions by linking them to the appropriate product sheets
- 8. Realtime overview of knowledge adoption within the organization Spot experts and view blind spots Different views: organization as a whole, sub-levels and individual Set and track personal goals for staff Realtime Knowledge Inventory
- 9. AVEVE uses KnowledgeFlow to give retail employees all knowledge needed to answer any question a customer may ask them Friesland Campina uses KnowledgeFlow to assist and teach operators to perform complex procedures on their production lines
- 10. Future Proof • Speak to other systems thanks to our API • Structuring knowledge and information in our platform makes them ready for applications like VR, Augmented Reality, chatbots, robots,… • > These need structured information • KnowledgeFlow can serve as a hub to serve different existing and future systems.
- 12. Contact us for more information Bruno.koninckx@knowledgeflow.eu
Editor's Notes
- What we do
- Product sheets are captured by filling in those aspects of the product important in the context of the organisation’s key process : the interaction between client and staff. The knowledge sheet’s aspects follows the conversation the employee has with the customer : Describing the product Describing the advantages of these properties Describing tips for optimal use Listing cross-selling products This proved to be key : by structuring knowledge it became reusable
- Structured knowledge makes a mobile-first approach much easier
- Structured knowledge as the basis for a gamified eLearning tool This does not remove the need for other training methodologies, rather it complements them : frequent moments of recall makes traditional training “stick”
- Structured knowledge + Elearning data as the basis for a real-time knowledge inventory