Indonesia Professional Development Center (IPDC) - a subsidiary of PT. IPDC Consulting & Advisory
IPDC was developed in 2000. Since then we grow becoming one of the leading and well-recognized training and people development firm in Indonesia. Presently, we are supported by dozens of experienced and skillful full-time staff to support our daily operation and more than 100 part-time experienced training facilitators and lead consultants. We are also supported by some of representatives staff at Bandung,, Jogyakarta and Denpasar.
At Indonesia Professional Development Center (IPDC), we offer over 350 different training programs year-round in each year. Individuals participating in these programs benefit from working with a cross-section of peers from different industries. They are also able to share common problems and experiences that enhance their learning and expand their know-how.
IPDC's programs are offered in various formats to suit individual schedules and needs, from intensive 2-4 day classroom sessions to a customized sessions. At IPDC, we believe that all learning should be of direct, practical business use, which is why we deliver everyday skills and processes that can be taken back to the workplace and applied immediately.
Contact Us at:
Rasuna Office Park 2/QO-08.
Jl. HR. Rasuna Said
Jakarta 12960 Indonesia
Ph (+6221) 8378 6465 ; 8378 6477 ; 8378 6389
Fax (+6221) 8378 6478
E-mail : training@ipdc.co.id; registration@ipdc.co.id
www.ipdc.co.id
Ipdc training 2014 effective communication & interpersonal skill
1. Technical & Commercial Proposal
Effective Communication &
Interpersonal Skill
A practical workshop to enhance workplace communication and
interpersonal skills to perform effectively
We are far beyond just a training provider, we help our clients to create values for their
business through high quality training programs but affordable cost. That’s our commitment!
Rasuna Office Park 2/QO-08.
Jl. HR. Rasuna Said
Jakarta 12960 Indonesia
Ph (+6221) 8378 6465 ; 8378 6477 ; 8378 6389
Fax (+6221) 8378 6478
E-mail : training@ipdc.co.id; registration@ipdc.co.id
www.ipdc.co.id
3. Program Approach
Understanding
Context & Scope
of Works
Training Needs
Analysis
Pre-Assessment
and Training
Modules
Development &
Planning
Training
Delivery & Post-
course
Assessment
Coaching for
Application
Institutionalized
The following diagram reflects our program process in developing a training
programs
Time required may vary depend upon the scope of works
PT. IPDC Consulting & Advisory 2013 3
4. Program Approach
Level of
Assessment
Objectives Measurement
Level of
Certification
Min
Target
REACTION
• Assess participant’s
reaction to instructors
and services
Instructor Quality
Index (IQI)
ATTENDANCE
3.5 of 5
3.5 of 5
LEARNING
• Assess participant’s
feedback on programs
• Assess participant’s
level of understanding
• Program Quality
Index (PQI)
• Participant
Understanding Index
(PUI)
3.5 of 5
70 of
100
BEHAVIOR
• Assess the level of
change in terms of skill
and attitude
• Direct Superior
Index (DSI)
• Putting in Practice
Discussion
SKILL COACHING
FOR APPLICATION
(given at the following of
3 months upon
completion of training)
70 of
100
In measuring effectiveness of Training, IPDC applies the following Measurement to
assess the level of learning that is being achieved throughout the program
PT. IPDC Consulting & Advisory 2013 4
5. Program Approach & Methodology
DELIVERY APPROACH DIAGRAM
Activity Reporting
Upon completion of training, IPDC will produce the following reports
1.Training Completion Report
2.Detail of activities which will cover:
• Scheduling of the activities
• Training Syllabus
• Trainer Materials
• Achievement of training objectives, outcomes and outputs
PT. IPDC Consulting & Advisory 2013 5
6. To achieve the effectiveness of the program, in-class training format will be broken
down into four arrangements:
Types of Program
Number of
Day
Effective Communication & Interpersonal
Skills
2
Program Duration for Each Batch
No. In-Class Training Format Portion (in
%)
1 Interactive lecture (Theoritical Framework &
Conceptual)
30
2 Group / Individual Exercises & Discussion 45
3 Role Plays & Case Study 15
4 Relevant Games 10
Knowledge
Skills
Attitudes
Program Approach & Methodology
PT. IPDC Consulting & Advisory 2013 6
19. Program Team
Engagement Leader
Areas of
Expertise
Effective Communication & Interpersonal Skill
_________________
________________ (Managing Director – IPDC)
Team
Involved
Research & Development Department
Course & Curriculum Design and Development
Team
Support
Highly recommended, experienced and respected Trainer in
Communication Skills
PT. IPDC Consulting & Advisory 2013 19