Certification study guide for ibm tivoli configuration manager 4.2 redp3946

Front cover

Certification Study Guide for
IBM Tivoli Configuration
Manager 4.2

Helps you to get ITCM certified

Explains the certification path
and prerequisites

Includes sample test
questions and answers

Vasfi Gucer
Sanver Ceylan

ibm.com/redbooks Redpaper

International Technical Support Organization

Certification Study Guide for IBM Tivoli
Configuration Manager 4.2

January 2005

Note: Before using this information and the product it supports, read the information in
“Notices” on page xi.

First Edition (January 2005)

IBM Tivoli Configuratior Manager Version 4.2.0, 4.2.1 and 4.2.2, IBM Tivoli Management
Framework Version 4.1 and 4.1.1

© Copyright International Business Machines Corporation 2005. All rights reserved.
Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP
Schedule Contract with IBM Corp.

Contents

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
The team that wrote this Redpaper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Become a published author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Comments welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Chapter 1. Certification overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1 IBM Professional Certification Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.1.1 Benefits of certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.1.2 Tivoli Software Professional Certification . . . . . . . . . . . . . . . . . . . . . . 4
1.2 IBM Tivoli Configuration Manager V4.2 Certification. . . . . . . . . . . . . . . . . . 7
1.2.1 Test 786 objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.3 Recommended resources for study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1.3.1 Courses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1.3.2 Publication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Chapter 2. Tivoli Management Framework basics . . . . . . . . . . . . . . . . . . . 23
2.1 Components of the basic Tivoli architecture . . . . . . . . . . . . . . . . . . . . . . . 24
2.2 Tivoli user interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.2.1 Tivoli Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.2.2 Command line interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2.2.3 Navigating the Tivoli Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2.3 Tivoli resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.4 Authorization roles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
2.4.1 Scope of authorization roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2.5 Tivoli profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2.5.1 Profile managers and profile distribution. . . . . . . . . . . . . . . . . . . . . . 37
2.6 Multiplexed distribution services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2.6.1 MDist and MDist 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
2.6.2 MDist 2 functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
2.6.3 MDist2 components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
2.6.4 wmdist command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
2.6.5 Using the Distribution Status console . . . . . . . . . . . . . . . . . . . . . . . . 44
2.7 Connecting multiple TMR regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
2.7.1 Benefits of connecting TMRs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
2.7.2 Connection types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
2.7.3 Name registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

© Copyright IBM Corp. 2005. All rights reserved. iii

2.7.4 Case study: Hub-spoke architecture . . . . . . . . . . . . . . . . . . . . . . . . . 51
2.8 Endpoint login sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
2.8.1 Initial login without a select_gateway_policy script . . . . . . . . . . . . . . 57
2.8.2 Initial login with a select_gateway_policy script . . . . . . . . . . . . . . . . 58
2.8.3 Normal login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
2.8.4 Isolated login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
2.8.5 Orphan login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
2.8.6 Implementing policy scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
2.9 Firewall Security Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
2.9.1 Tivoli environment with a firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
2.9.2 Tivoli environment with demilitarized zones . . . . . . . . . . . . . . . . . . . 65
2.9.3 Sending events across firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
2.10 Installing Firewall Security Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
2.10.1 Installing on UNIX operating systems . . . . . . . . . . . . . . . . . . . . . . . 67
2.10.2 Installing on Windows operating systems . . . . . . . . . . . . . . . . . . . . 68

Chapter 3. Tivoli Configuration Manager fundamentals and installation 71
3.1 IBM Tivoli Configuration Manager fundamentals . . . . . . . . . . . . . . . . . . . 73
3.1.1 Tivoli Configuration Manager components and services . . . . . . . . . 73
3.2 Creating a deployment plan for Tivoli Configuration Manager . . . . . . . . . 82
3.3 How to deploy Tivoli Configuration Manager components . . . . . . . . . . . . 83
3.3.1 Distributed Configuration Manager components. . . . . . . . . . . . . . . . 83
3.3.2 TMR server configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
3.3.3 Components for managed nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
3.3.4 Components for gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
3.3.5 Components for endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
3.4 Required roles for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
3.5 RDBMS considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
3.6 RIM considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
3.7 General pre-install checks, hints, and tips. . . . . . . . . . . . . . . . . . . . . . . . . 91
3.7.1 UNIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
3.7.2 Windows Systems on Intel® 486 or Pentium® systems . . . . . . . . . . 92
3.8 Installation methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
3.9 Overview of Integrated Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
3.10 Server Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
3.10.1 Typical Server Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
3.10.2 Custom Server Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
3.10.3 Starting the installation programs . . . . . . . . . . . . . . . . . . . . . . . . . . 96
3.11 Desktop Install. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
3.11.1 Starting the installation program . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
3.12 Web Gateway Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
3.12.1 Web Gateway prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
3.12.2 Starting the installation program . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

iv Certification Study Guide for IBM Tivoli Configuration Manager 4.2

3.12.3 Multiple endpoints installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
3.13 Uninstallation of IBM Tivoli Configuration Manager . . . . . . . . . . . . . . . 100

Chapter 4. Inventory and Software Distribution components. . . . . . . . . 101
4.1 Inventory component. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
4.1.1 What is gathered by Tivoli Inventory . . . . . . . . . . . . . . . . . . . . . . . . 102
4.1.2 Inventory architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
4.1.3 Collection Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
4.1.4 Collection files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
4.1.5 Inventory Collectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
4.1.6 Collection manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
4.1.7 Data Handler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
4.1.8 Status Collector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
4.1.9 Callback object . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
4.1.10 Managing data collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
4.1.11 Clearing the Collector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
4.1.12 Inventory collection scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
4.1.13 Custom scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
4.1.14 Isolated scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
4.1.15 Querying inventory data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
4.2 Software Distribution component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
4.2.1 Components of Tivoli Software Distribution . . . . . . . . . . . . . . . . . . 139
4.2.2 Software distribution process overview. . . . . . . . . . . . . . . . . . . . . . 142
4.3 Data Moving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
4.3.1 Using the Data Moving Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
4.4 Enterprise Data Warehouse integration . . . . . . . . . . . . . . . . . . . . . . . . . 161

Chapter 5. Deployment Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
5.1 Activity Planner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
5.1.1 Activity Planner components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
5.1.2 Roles required for the Activity Planner . . . . . . . . . . . . . . . . . . . . . . 165
5.1.3 Types of activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
5.1.4 Activity Plan Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
5.1.5 Activity Plan Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
5.1.6 Activity Planner commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
5.2 Change Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
5.2.1 Sample Change Manager scenario. . . . . . . . . . . . . . . . . . . . . . . . . 181
5.3 Enterprise Directory integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
5.3.1 Exchanging data with a directory server . . . . . . . . . . . . . . . . . . . . . 185
5.3.2 Manipulating DirectoryContext objects . . . . . . . . . . . . . . . . . . . . . . 185
5.3.3 Directory query libraries and query directories . . . . . . . . . . . . . . . . 187
5.4 Resource Manager and pervasive devices . . . . . . . . . . . . . . . . . . . . . . . 191
5.4.1 Choosing where to install the Resource Manager components . . . 193

Contents v

5.4.2 Web Gateway installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
5.4.3 Web objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
5.4.4 Registering the resource types . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
5.4.5 Associating endpoints with the resource gateway . . . . . . . . . . . . . 194
5.4.6 Enrolling pervasive devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
5.4.7 Installing and configuring devices for resource manager . . . . . . . . 195
5.4.8 Installing the device agent for Windows CE devices. . . . . . . . . . . . 195
5.4.9 The user ID of palm devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
5.4.10 Inventory scans on pervasive devices . . . . . . . . . . . . . . . . . . . . . 196

Chapter 6. Multicast concepts and implementation . . . . . . . . . . . . . . . . 197
6.1 Reliable multicast protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
6.2 Hyper Delivery (RMTP) flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
6.3 Distributed depot service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
6.3.1 Configuring repeaters for multicast . . . . . . . . . . . . . . . . . . . . . . . . . 205
6.4 Endpoint multicast receivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
6.4.1 Configuring endpoint to receive multicast . . . . . . . . . . . . . . . . . . . . 210
6.5 Multicast scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
6.5.1 Preloading MDist2 depots with multicast . . . . . . . . . . . . . . . . . . . . 211
6.5.2 Multicast from gateways to Tivoli Management Agents . . . . . . . . . 215
6.6 Multicast limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
6.7 Troubleshooting multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
6.7.1 Repeater multicast log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
6.7.2 Endpoint receiver log and structure . . . . . . . . . . . . . . . . . . . . . . . . 223
6.7.3 Best practices and tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Chapter 7. Troubleshooting IBM Tivoli Configuration Manager . . . . . . . 225
7.1 Generic problem determination outline . . . . . . . . . . . . . . . . . . . . . . . . . . 227
7.2 Troubleshooting Framework 4.1.1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
7.3 Autotrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
7.4 Troubleshooting Software Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . 230
7.4.1 General troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
7.4.2 Check the log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
7.4.3 Check the Distribution Status Console . . . . . . . . . . . . . . . . . . . . . . 232
7.4.4 Make sure that Tivoli Framework is functional . . . . . . . . . . . . . . . . 233
7.4.5 Check for MDist2 problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
7.4.6 Troubleshooting the software package . . . . . . . . . . . . . . . . . . . . . . 235
7.4.7 Software Distribution traces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
7.4.8 Troubleshooting Data Moving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
7.4.9 Troubleshooting Mobile Computing . . . . . . . . . . . . . . . . . . . . . . . . 241
7.4.10 Troubleshooting pristine installations . . . . . . . . . . . . . . . . . . . . . . 241
7.4.11 Troubleshooting discovering and synchronization . . . . . . . . . . . . 242
7.4.12 Change Management Status summary. . . . . . . . . . . . . . . . . . . . . 242

vi Certification Study Guide for IBM Tivoli Configuration Manager 4.2

7.5 Troubleshooting Activity Planner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
7.5.1 Activity Planner processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
7.5.2 Activity Planner configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . 243
7.5.3 Activity Planner logfiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
7.5.4 Activity Planner trace files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
7.6 Troubleshooting Change Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
7.6.1 Change Manager configuration file . . . . . . . . . . . . . . . . . . . . . . . . . 248
7.6.2 Change Manager logfiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
7.6.3 Change Manager trace files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
7.7 Troubleshooting Web Gateway and Device Management . . . . . . . . . . . 251
7.7.1 Tracing the Web Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
7.8 Troubleshooting Web User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
7.8.1 Common Web User Interface problems . . . . . . . . . . . . . . . . . . . . . 252
7.8.2 Tracing the Web User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
7.9 Troubleshooting Enterprise Directory Integration . . . . . . . . . . . . . . . . . . 256
7.10 Troubleshooting Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
7.10.1 Enabling logging and tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Chapter 8. Certification exam objectives . . . . . . . . . . . . . . . . . . . . . . . . . 263
8.1 Planning section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
8.2 Installation section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
8.3 Configuration section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
8.4 Operations, administration, and maintenance section . . . . . . . . . . . . . . 270

Appendix A. Lab exercises. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
LAB 1 Using Integrated Install method to install a Tivoli Server. . . . . . . . . . . 275
What this exercise is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
What you should be able to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Exercise instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Install your Tivoli Server with all ITCM modules. . . . . . . . . . . . . . . . . . . . . . . 276
Exercise review/wrap-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
LAB 2. Using Integrated Install method to install a Tivoli server . . . . . . . . . . 292
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
LAB 3. Create an Inventory profile and run a hardware scan . . . . . . . . . . . . 296

Contents vii

Create a hardware profile with SMBIOS capabilities . . . . . . . . . . . . . . . . 296
8.4.1 Distribute the profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
LAB 4. Create an Inventory profile and run and cancel the software scan . . 302
Create an Inventory profile for software scan . . . . . . . . . . . . . . . . . . . . . . 302
Distribute the profile and cancel the distribution . . . . . . . . . . . . . . . . . . . . 303
LAB 5. Create a Custom Query with where clauses . . . . . . . . . . . . . . . . . . . 305
Create a query library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Create a query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
LAB 6. Create and install software packages for Windows . . . . . . . . . . . . . . 307
Install the Software Package Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Create a simple package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Test the software package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Import the software package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Install the software package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Verify the distribution was successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Install software package in transactional mode and commit installation . . 313
Undo an installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Repair a damaged distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Add links, registry keys, and text file objects. . . . . . . . . . . . . . . . . . . . . . . 317
LAB 7. Creating a software package using AutoPack . . . . . . . . . . . . . . . . . . 321
Creating an AutoPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
LAB 8. Verifying the status of a software package. . . . . . . . . . . . . . . . . . . . . 323

viii Certification Study Guide for IBM Tivoli Configuration Manager 4.2

LAB 9. Using the Activity Planner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
AP - RIM and RDBMS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Assigning AP roles and verifying the AP Administrator. . . . . . . . . . . . . . . 325
Registering the AP plug-ins. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Creating a simple Activity Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
LAB 10. Using Change Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Configuring RIM and RDBMS for Change Manager . . . . . . . . . . . . . . . . . 333
Assigning CM roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Registering the CM plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Creating a Reference Model using an existing Endpoint . . . . . . . . . . . . . 335
Customizing the Reference Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Submitting the Reference Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
LAB 11. Using Data Moving Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
Using the Data Moving Service GUI to delete a file . . . . . . . . . . . . . . . . . 343
Recursively sending a directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
LAB 12. Using Multicast to install a software package. . . . . . . . . . . . . . . . . . 345
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Configuring the repeaters for Multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Creating the software package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Distributing the software package without using Multicast . . . . . . . . . . . . 347
8.4.2 Distributing the software package using Multicast . . . . . . . . . . . . . 347

Contents ix

Appendix B. Additional material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Locating the Web material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Using the Web material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
System requirements for downloading the Web material . . . . . . . . . . . . . 350
How to use the Web material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
IBM Redbooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Other publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Online resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
How to get IBM Redbooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Help from IBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

x Certification Study Guide for IBM Tivoli Configuration Manager 4.2

Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in other countries. Consult
your local IBM representative for information on the products and services currently available in your area.
Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product, program, or service that
does not infringe any IBM intellectual property right may be used instead. However, it is the user's
responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document.
The furnishing of this document does not give you any license to these patents. You can send license
inquiries, in writing, to:
IBM Director of Licensing, IBM Corporation, North Castle Drive Armonk, NY 10504-1785 U.S.A.

The following paragraph does not apply to the United Kingdom or any other country where such provisions
are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES
THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer
of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in new editions of the publication. IBM may
make improvements and/or changes in the product(s) and/or the program(s) described in this publication at
any time without notice.

Any references in this information to non-IBM Web sites are provided for convenience only and do not in any
manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the
materials for this IBM product and use of those Web sites is at your own risk.

IBM may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.

Information concerning non-IBM products was obtained from the suppliers of those products, their published
announcements or other publicly available sources. IBM has not tested those products and cannot confirm
the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on
the capabilities of non-IBM products should be addressed to the suppliers of those products.

This information contains examples of data and reports used in daily business operations. To illustrate them
as completely as possible, the examples include the names of individuals, companies, brands, and products.
All of these names are fictitious and any similarity to the names and addresses used by an actual business
enterprise is entirely coincidental.

COPYRIGHT LICENSE:
This information contains sample application programs in source language, which illustrates programming
techniques on various operating platforms. You may copy, modify, and distribute these sample programs in
any form without payment to IBM, for the purposes of developing, using, marketing or distributing application
programs conforming to the application programming interface for the operating platform for which the
sample programs are written. These examples have not been thoroughly tested under all conditions. IBM,
therefore, cannot guarantee or imply reliability, serviceability, or function of these programs. You may copy,
modify, and distribute these sample programs in any form without payment to IBM for the purposes of
developing, using, marketing, or distributing application programs conforming to IBM's application
programming interfaces.

© Copyright IBM Corp. 2005. All rights reserved. xi

Trademarks
The following terms are trademarks of the International Business Machines Corporation in the United States,
other countries, or both:

AIX® OS/400® Tivoli Enterprise™
DB2® PartnerWorld® Tivoli Management
Informix® Redbooks (logo) ™ Environment®
IBM® Redbooks™ Tivoli®
ibm.com® S/390® TME®
NetView® SecureWay® Wake on LAN®
OS/2® Tivoli Enterprise Console® WebSphere®

The following terms are trademarks of other companies:

Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun
Microsystems, Inc. in the United States, other countries, or both.

Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the
United States, other countries, or both.

Intel, Intel Inside (logos), MMX, and Pentium are trademarks of Intel Corporation in the United States, other
countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

xii Certification Study Guide for IBM Tivoli Configuration Manager 4.2

Preface

This IBM Redpaper is a study guide for IBM Tivoli® Configuration Manager
Version 4.2 and is aimed at the people who want to get IBM Certifications in this
specific product.

The IBM Tivoli Configuration Manager Certification, offered through the
Professional Certification Program from IBM, is designed to validate the skills
required of technical professionals who work in the implementation of the IBM
Tivoli Configuration Manager Version 4.2 product.

This redpaper provides a combination of theory and practical experience needed
for a general understanding of the subject matter. It also provides sample
questions that will help in the evaluation of personal progress and provide
familiarity with the types of questions that will be encountered in the exam.

This publication does not replace practical experience, nor is it designed to be a
stand-alone guide for any subject. Instead, it is an effective tool that, when
combined with education activities and experience, can be a very useful
preparation guide for the exam.

The team that wrote this Redpaper
This Redpaper was produced by a team of specialists from around the world
working at the International Technical Support Organization, Austin Center.

Vasfi Gucer is a Project Leader at the International Technical Support
Organization, Austin Center. He worked for IBM Turkey for 10 years and has
been with the ITSO since January 1999. He has more than 10 years of
experience in the areas of systems management, networking hardware, and
software on mainframe and distributed platforms. He has worked on various
Tivoli customer projects as a systems architect in Turkey and the U.S. He writes
extensively and teaches IBM classes worldwide on Tivoli software. Vasfi is also a
IBM Certified Senior IT Specialist.

Sanver Ceylan is a Project Leader at the International Technical Support
Organization, Austin Center. Sanver worked for IBM Turkey for 11 years and he
joined to ITSO in September 2003. His main area of expertise is Tivoli Storage
Management Products. Before ITSO, Sanver worked in the Software
Organization of IBM Turkey as an Advisory IT Specialist, where he was involved
in numerous pre-sales projects for major customers of IBM Turkey.

© Copyright IBM Corp. 2005. All rights reserved. xiii

Thanks to the following people for their contributions to this project:

Julie Czubik
International Technical Support Organization, Poughkeepsie Center

Ben Briggs, Susan Farago, Elizabeth Purzer
IBM USA

Johan Raeymaeckers
JorSy Systems Management

Become a published author
Join us for a two- to six-week residency program! Help write an IBM Redbook
dealing with specific products or solutions, while getting hands-on experience
with leading-edge technologies. You'll team with IBM technical professionals,
Business Partners and/or customers.

Your efforts will help increase product acceptance and customer satisfaction. As
a bonus, you'll develop a network of contacts in IBM development labs, and
increase your productivity and marketability.

Find out more about the residency program, browse the residency index, and
apply online at:
ibm.com/redbooks/residencies.html

Comments welcome
Your comments are important to us!

We want our papers to be as helpful as possible. Send us your comments about
this Redpaper or other Redbooks™ in one of the following ways:
Use the online Contact us review redbook form found at:
ibm.com/redbooks
Send your comments in an e-mail to:
redbook@us.ibm.com
Mail your comments to:
IBM® Corporation, International Technical Support Organization
Dept. JN9B Building 905

xiv Certification Study Guide for IBM Tivoli Configuration Manager 4.2

11501 Burnet Road
Austin, Texas 78758-3493

Preface xv

xvi Certification Study Guide for IBM Tivoli Configuration Manager 4.2

1

Chapter 1. Certification overview
This chapter provides an overview of the skill requirements needed to obtain an
IBM Advanced Technical Expert certification. The following chapters are
designed to provide a comprehensive review of specific topics that are essential
for obtaining the certification:
IBM Professional Certification Program
IBM Tivoli Configuration Manager 4.2 Certification
Recommended study resources

© Copyright IBM Corp. 2004. All rights reserved. 1

1.1 IBM Professional Certification Program
Having the right skills for the job is critical in the growing global marketplace. IBM
Professional Certification, designed to validate skill and proficiency in the latest
IBM solution and product technology, can help provide that competitive edge.
The IBM Professional Certification Program Web site is available at:
http://www.ibm.com/certify/index.shtml

The Professional Certification Program from IBM offers a business solution for
skilled technical professionals seeking to demonstrate their expertise to the
world.

The program is designed to validate your skills and demonstrate your proficiency
in the latest IBM technology and solutions. In addition, professional certification
may help you excel at your job by giving you and your employer confidence that
your skills have been tested. You may be able to deliver higher levels of service
and technical expertise than non-certified employees and move on a faster
career track. Professional certification puts your career in your control.

This is the way for skilled IT professionals to demonstrate their expertise to the
world. It validates your skills and demonstrates your proficiency in the latest IBM
technology and solutions.

The certification requirements are tough, but it is not rocket science, either. It is a
rigorous process that differentiates you from everyone else.

The mission of IBM Professional Certification is to:
Provide a reliable, valid, and fair method of assessing skills and knowledge.
Provide IBM with a method of building and validating the skills of individuals
and organizations.
Develop a loyal community of highly skilled certified professionals who
recommend, sell, service, support, and/or use IBM products and solutions.

The Professional Certification Program from IBM has developed certification role
names to guide you in your professional development. The certification role
names include IBM Certified Specialist, IBM Certified Solutions/Systems Expert,
and IBM Certified Advanced Technical Expert for technical professionals who
sell, service, and support IBM solutions. For technical professionals in
application development, the certification roles include IBM Certified Developer
Associate and IBM Certified Developer. An IBM Certified Instructor certifies the
professional instructor.

The Professional Certification Program from IBM provides you with a structured
program leading to an internationally recognized qualification. The program is

2 Certification Study Guide for IBM Tivoli Configuration Manager 4.2

designed for flexibility by allowing you to select your role; prepare for and take
tests at your own pace; and, in some cases, select from a choice of elective tests
best suited to your abilities and needs. Some roles also offer a shortcut by giving
credit for a certification obtained in other industry certification programs.

You may be a network administrator, systems integrator, network integrator,
solution architect, solution developer, value-added reseller, technical
coordinator, sales representative, or educational trainer. Regardless of your role,
you can start charting your course through the Professional Certification Program
from IBM today.

1.1.1 Benefits of certification

Certification is a tool to help objectively measure the performance of a
professional on a given job at a defined skill level. Therefore, it is beneficial for
individuals who want to validate their own skills and performance levels, their
employees, or both. For optimum benefit, the certification tests must reflect the
critical tasks required for a job, the skill levels of each task, and the frequency by
which a task needs to be performed. IBM prides itself in designing
comprehensive, documented processes that ensure that IBM certification tests
remain relevant to the work environment of potential certification candidates.

In addition to assessing job skills and performance levels, professional
certification may also provide such benefits as:
For employees:
– Promotes recognition as an IBM certified professional
– Helps to create advantages in interviews
– Assists in salary increases, corporate advancement, or both
– Increases self-esteem
– Provides continuing professional benefits
For employers:
– Measures the effectiveness of training
– Reduces course redundancy and unnecessary expenses
– Provides objective benchmarks for validating skills
– Makes long-range planning easier
– Helps to manage professional development
– Aids as a hiring tool
– Contributes to competitive advantage
– Increases productivity
– Increases morale and loyalty

Chapter 1. Certification overview 3

For Business Partners and consultants:
– Provides independent validation of technical skills
– Creates competitive advantage and business opportunities
– Enhances prestige of the team
– Contributes to IBM requirements for various IBM Business Partner
programs

Specific benefits may vary by country (region) and role. In general, after you
become certified, you should receive the following benefits:
Industry recognition
Certification may accelerate your career potential by validating your
professional competency and increasing your ability to provide solid, capable
technical support.
Program credentials
As a certified professional, you receive via e-mail your certificate of
completion and the certification mark associated with your role for use in
advertisements and business literature. You may also request a hardcopy
certificate, which includes a wallet-size certificate.
The Professional Certification Program from IBM acknowledges the individual
as a technical professional. The certification mark is for the exclusive use of
the certified individual.
Ongoing technical vitality
IBM Certified professionals are included in mailings from the Professional
Certification Program from IBM.

1.1.2 Tivoli Software Professional Certification
Tivoli's professional certification program offers certification testing that sets the
standard for qualified product consultants, administrators, architects, and
partners.

The program also offers an internationally recognized qualification for technical
professionals seeking to apply their expertise in today's complex business
environment. The program is designed for those who implement, buy, sell,
service, and support Tivoli solutions and wish to deliver higher levels of service
and technical expertise.

Whether you are a Tivoli customer, partner, or technical professional wishing to
put your career on the fast track, you can start on the road to becoming a Tivoli
Certified Professional today.


Benefits of being Tivoli certified
Tivoli certification gives the following benefits:
Benefits to the individual
– IBM Certified certificate and use of logos on business cards

Note: Certificates are sent via e-mail. However, a paper copy of the
certificate along with a laminated wallet card can also be requested by
sending an e-mail to certify@us.ibm.com®.

– Recognition of your technical skills by your peers and management
– Enhanced career opportunities
– Focus for your professional development
Benefits to the business partner
– Confidence in the skills of your employees
– Enhanced partnership benefits from the Business Partner Program
– Billing your employees out at higher rates
– Strengthens your proposals to customers
– Demonstrates the depth of technical skills available to prospective
customers
Benefits to the customer
– Confidence in the services professionals handling your implementation
– Ease of hiring competent employees to manage your Tivoli environment
– Enhanced return on investment (ROI) through more thorough integration
with Tivoli and third-party products
– Ease of selecting a Tivoli Business Partner that meets your specific needs

Certification checklist
Here is the Certification checklist:
1. Select the certification you would like to pursue.
2. Determine which test(s) is required by reading the certification role
description.
3. Prepare for the test, using the following resources provided:
– Test objectives
– Recommended educational resources
– Sample/assessment test


– Other reference materials
– Opportunities for experience

Note: These resources are available from each certification description
page, as well as from the Test information page.

4. Register to take a test by contacting one of our worldwide testing vendors:
– Thomson Prometric
– Pearson VUE (Virtual University Enterprises)

Note: When providing your name and address to the testing vendor, be
sure to specify your name exactly as you would like it to appear on your
certificate.

5. Take the test. Be sure to keep the Examination Score Report provided upon
test completion as your record of taking the test.

Note: After a test has been taken, your test results and demographic data
(including name, address, e-mail, phone number, etc.) are sent from the
testing vendor to IBM for processing (please allow 2–3 days for transmittal
and processing). Once all the tests required for a certification are passed
and received by IBM, your certificate will be issued.

6. Repeat steps three through five until all required tests are successfully
completed for the desired certification role. If additional requirements are
needed (such as an "other vendor" certification or exam), please follow the
instructions on the certification description page to submit these requirements
to IBM.
7. Once you have completed your certification requirements, you will be sent an
e-mail asking you to accept the terms of the IBM Certification Agreement
before receiving the certificate.
8. Upon acceptance of the terms of the IBM Certification Agreement, an e-mail
will be sent containing the following electronic deliverable:
– A Certification Certificate in .pdf format, which can be printed in either
color or black and white
– A set of graphic files of the IBM Professional Certification mark associated
with the certification achieved
– Guidelines for the use of the IBM Professional Certification mark
9. To avoid unnecessary delay in receiving your certificate, please ensure that
we have your current e-mail on file, by keeping your profile up to date. If you


do not have an e-mail address on file, your certificate will be sent via postal
mail.

Once you receive a certificate by e-mail, you may also contact IBM at
certify@us.ibm.com to request that a hardcopy certificate be sent by postal mail.

Note: IBM reserves the right to change or delete any portion of the program,
including the terms and conditions of the IBM Certification Agreement, at any
time without notice. Some certification roles offered through the IBM
Professional Certification Program require recertification.

1.2 IBM Tivoli Configuration Manager V4.2 Certification
We can categorize the certification process as follows:
Job role description/target audience

A Tivoli Certified Consultant – Tivoli Configuration Manager V4.2 is a technical
professional responsible for planning, installation, configuration, operations,
administration, and maintenance of an IBM Tivoli Configuration Manager V4.2
solution. This individual will be expected to perform these tasks with limited
assistance from peers, product documentation, and support resources.

To attain the IBM Certified Deployment Professional - Tivoli Configuration
Manager V4.2 certification, candidates must pass one test.
Required prerequisites
– Working knowledge of shell and PERL programming
– Working knowledge in SQL programming
– Basic understanding of Java™, JSP, and XML
– Strong working knowledge of operating systems (Windows® variations,
AIX®, Solaris, and Linux®)
– Basic understanding of OS and network security concepts
– Basic knowledge of networking concepts
– Basic install of DB2®, LDAP, WebSphere®, IBM HTTP Server, and JRE
– Use of LDAP DMT (Directory Management Tool)
– Use of DB2 Control Center
– Working knowledge of TCP/IP
– Basic understanding of third-party software installers (MSI, InstallShield,
and PDF)


Core requirement
In order to be certified you must select the following test:
– Test 786 - Tivoli Configuration Manager V4.2
• Test 786 objectives
• Test 876 sample test
• Test 786 recommended educational resources
• Approximate number of questions: 80
• Duration in minutes: 120
• Format: Multiple choice
• Required Passing Score: 65 percent pass score or 52 correct out of 80
items correct answers

1.2.1 Test 786 objectives
This section explains the IBM Tivoli Configuration Manager 4.2 certification test
objectives.

Section 1: Planning
The following reviews planning:
Given a Statement of Work, architecture document, and customer input,
conduct customer interviews and analyze the documentation so that
customer requirements are determined, with emphasis on performing the
following steps:
– Conduct customer interviews.
– Read architecture document.
– Read customer documents.
– Determine Tivoli naming conventions.
Given a list of machines and their specifications, interrogate the machines
against the minimum requirements so that a list of machines to support the
Tivoli environment can be generated, with emphasis on performing the
following steps:
– Identify machines involved.
– Determine available disk space.
– Determine available memory.
– Determine CPU power.
Given the Planning and Installation Guides, User Manuals, Release Notes,
and a list of machines, assess the software levels so that a list of machines


meeting the prerequisites and a list of machines to be upgraded and patched
can be generated, with emphasis on performing the following steps:
– Identify software prerequisites.
– Determine existing software levels.
Given a set of network locations, protocols, and a network diagram, describe
the network topology so that a Tivoli infrastructure can be recommended, with
emphasis on performing the following steps:
– Determine physical network layout.
– Determine protocols to use.
Given a list of servers and workstations and a network diagram, identify and
categorize the machines to be managed so that they can be grouped into a
logical endpoint list, with emphasis on performing the following steps:
– Identify machines to be managed.
– Identify groups of machines.
– Identify resources to scan.
Given the customer's data collection requirements, a list of endpoints, and a
Tivoli infrastructure, determine the inventory requirements (scan frequency,
scan method, history tracking, MIFs to be collected, hardware/software data,
policy needs, and Wake-on-LAN requirements) so that a scanning
methodology and policy scripts can be generated, with emphasis on
performing the following steps:
– Consider hardware/software data to be scanned.
– Determine inventory scan method.
– Determine inventory scan frequency.
– Determine policies needed.
– Determine history tracking requirements.
– Determine MIFs to be collected.
– Determine Wake-on-LAN requirements.
Given a list of software to be distributed, a delivery method, a list of
endpoints, and a Tivoli infrastructure, determine the software distribution
requirements so that a distribution architecture and methodology can be
determined, with emphasis on performing the following steps:
– Determine software to be distributed.
– Determine software packaging method.
– Analyze software requirements with respect to bandwidth usage and time
to distribute.
– Determine source hosts and depot sites.
– Determine candidates for software build via pristine install.
– Determine policies needed.


– Document endpoint to directory user relationship.
– Determine eligible pervasive devices.
Given a customer’s database environment, determine the database
requirements in order to identify the appropriate database sizing, tuning, and
RIM parameters, with emphasis on performing the following steps:
– Calculate estimated size of database.
– Select RIM(s) node(s).
– Determine database index process.
– Select appropriate database.
Given an organization chart and business processes, describe the
organization of the administrators so that the necessary administrator groups
and roles can be determined, with emphasis on performing the following
steps:
– Identify logical groups of administrators.
– Identify roles of administrators.
– Identify policy regions to which admins require access.
Given a company’s security policies and Tivoli security settings, create
appropriate administrator roles and Tivoli configuration functions so that the
IBM Tivoli Configuration Manager settings meet company security policies,
with emphasis on performing the following steps:
– Define administrator roles.
– Determine optimum oserv configuration settings.
– Determine optimum endpoint configuration settings.
– Determine access manager install.
– Determine WebSeal install.
Given a network diagram, firewall rules and policies, and DMZ architecture,
determine the firewall requirements so that inventory scans and software
distributions can be performed through the firewall(s), with emphasis on
– Determine machines separated by firewalls.
– Determine use of Tivoli Configuration Manager under DMZ.
– Determine management needs for machines.
Given a network diagram, network administration policy, and customer
requirements, determine the multicast requirements so that a list of multicast
repeaters, targets, and configuration settings can be generated, with
– Determine multicast targets.
– Determine multicast repeaters.
– Determine multicast addresses and parameters.


Given a list of software and inventory requirements, mobile devices, and
pervasive devices, determine Web requirements so that the Web access site,
installation method, and Web component database are configured for the list
of Web-enabled applications available to a subscriber list, with emphasis on
– Determine install of Web components - Classic or SPBs.
– Determine eligible software packages and inventory configs.
– Determine eligible targets.
– Determine cluster or single install.
– Size DB2 for Web.

Section 2: Installation
Now we go over the installation.
Given the set of prerequisite software CDs, install the prerequisite software
(including RDBMS, IBM HTTP Server, DB2 Data Warehouse, and
WebSphere Application Server) so that the software environment meets the
IBM Tivoli Configuration Manager prerequisites, with emphasis on performing
the following steps:
– Install RDBMS.
– Install IBM HTTP server.
– Install DB2 Data Warehouse.
– Install WebSphere Application Server.
Given the IBM Tivoli Configuration Manager CDs and administrator access to
the appropriate hardware and the MDist2 database, choose the appropriate
installation method to install or upgrade the TMR server, Java components,
gateway and repeater hierarchy, MDist2, Firewall Toolkit, and endpoints to
produce a working Tivoli environment with MDist2 capability, with emphasis
on performing the following steps:
– Locate media.
– Ensure bidirectional name and address resolution.
– Install/upgrade TMR server.
– Install Java components.
– Install MDist2.
– Install Firewall Toolkit.
– Create gateway(s)/repeater(s).
– Install endpoints.
Given a working Tivoli environment, the IBM Tivoli Configuration Manager
CDs, the inventory schema, and administrative access to the inventory
database, install or upgrade the inventory server, gateways, and Scalable
Collection Service so that all the necessary inventory components are


installed on the correct machines in the Tivoli environment, with emphasis on
– Install/upgrade the Scalable Collection Service.
– Install/upgrade the inventory server.
– Install/upgrade the inventory gateway.
Given a working Tivoli environment and the IBM Tivoli Configuration Manager
CDs, install or upgrade the Software Distribution components (including the
server, gateway, packaging, and desktop components) so that the
Configuration Manager GUIs can be launched and accessed, and all
necessary Software Distribution components are installed on the appropriate
machines in the Tivoli environment, with emphasis on performing the
following steps:
– Install/upgrade Software Distribution server.
– Install/upgrade Software Distribution gateway.
– Install/upgrade Software Package Editor.
– Install/upgrade Configuration Manager Desktop.
– Install Pristine Tool.
Given an Activity Planner schema, a Change Management schema, and a
working Tivoli environment, install the functions of Deployment Services
(including Change Management, Activity Planner, Resource Manager,
Directory Query, and Web components) so that all of these application
components are installed in the Tivoli environment, with emphasis on
– Install Change Manager.
– Install Activity Planner.
– Install Resource Manager.
– Install device agents.
– Install Web components.
– Install Directory Query.
– Install Access Manager.
– Install Access Manager WebSeal.

Section 3: Configuration
Now we review the configuration:
Given a working Tivoli environment, a network topology, and an MDist2
database, configure gateway Web access, repeater tuning parameters,
MDist2 RIM parameters, and the endpoint, task library, and profile manager
policy scripts so that the Tivoli environment meets the customer requirements
for distribution throughput, bandwidth control, and endpoint management,
– Build MDist2 RIM.


– Tune repeaters.
– Create and install endpoint policies.
– Configure multicast.
– Create task library, profile managers, and policy scripts.
– Configure gateway Web access.
Given a working Tivoli environment and an endpoint to directory user listing,
link endpoints to directory users and create Directory Query libraries and
Directory Queries, so that endpoints can be associated with users, with
– Create Directory query library.
– Create Directory Query.
– Link endpoints to directory users.
Given that inventory is installed and customer collection requirements have
been determined, tune collectors, install software signatures, and configure
RIM objects, custom queries, and scanners so that data can be collected from
endpoints, stored in the configuration repository, and matched against
defined software signatures, with emphasis on performing the following steps:
– Build inventory RIM(s).
– Tune data handler.
– Tune collectors.
– Add software signature.
– Create inventory, subscription, and historic query library.
– Configure custom tables in database.
– Create custom query.
– Configure DMI data to collect.
– Create inventory policy scripts.
Given that Software Distribution is installed and the customer’s software
distribution requirements have been determined, configure multicast support,
data moving service, Web interface, mobile support, and policy scripts so that
software can be distributed to targets in compliance with the customer’s
requirements, with emphasis on performing the following steps:
– Configure multicast support.
– Configure data moving service.
– Configure software distribution mobile support.
– Create software distribution policy scripts.
– Configure software distribution Web interface.
Given that the deployment services components have been successfully
installed, configure the RIMs, Web Gateway, device plug-ins, HTTP Server,
and WebSphere Application Server in order to provide working Web access


and management for pervasive devices, with emphasis on performing the
following steps:
– Build Activity Planner RIM.
– Build Change Manager RIM.
– Configure plug-ins.
– Configure Web Gateway.
– Register pervasive devices.
– Create resource group policies.
– Configure IBM HTTP Server.
– Configure WebSphere Application Server/Tivoli TMR Web access.
– Publish Web objects.
Given a working Tivoli environment with software distribution, inventory, and
deployment services installed, test the managed nodes, gateways, endpoints,
and RIM objects so that endpoints can be managed through the framework
and databases can be accessed through the RIM, with emphasis on
– Test managed node.
– Test gateway(s).
– Test endpoint(s).
– Test Change Manager RIM.
– Test Activity Planner RIM.
– Test inventory RIM(s).
– Test MDist2 RIM.
Given a working Tivoli Configuration Manager environment, TEC Server,
TEDW, and customer requirements, configure software distribution to send
events to TEC and integrate software distribution with TEDW so that Tivoli
Configuration Manager can generate reports and TEC events, with emphasis
on performing the following steps:
– Configure software distribution to send events to TEC.
– View Tivoli Configuration Manager reports in the Tivoli Enterprise™ Data
Warehouse.

Section 4: Operations, administration, and maintenance
Now we review operations, administration, and maintenance.
Given a list of file packages and inventory profiles from Tivoli Software
Distribution V3.x and Tivoli Inventory V3.x, convert them to IBM Tivoli
Configuration Manager V4.2 inventory configuration profiles, software
packages, and SPBs, with emphasis on performing the following steps:
– Convert inventory profiles to inventory configuration profiles.
– Convert file packages to software packages.


Given IBM Tivoli Configuration Manager customer requirements, create
inventory resources (including policy regions, profile managers, and profiles)
so that inventory data can be collected from the customer environment, with
– Create inventory policy regions.
– Create inventory profile managers.
– Create and configure inventory profiles.
– Select custom MIF collection profile settings.
– Determine type of scan for pervasive devices.
Given IBM Tivoli Configuration Manager customer requirements, create
software distribution resources (including policy regions, profile managers,
and profiles) so that software can be distributed to and removed from target
systems, with emphasis on performing the following steps:
– Create and configure software distribution profiles.
– Create software packages using the Java Package Editor, CLI, GUI, SIS,
or importing them.
– Launch the software distribution Java Package Editor and use it to build
packages on all supported operating systems.
– Export and modify software package blocks.
– Determine version and dependencies of a software package block.
– Create install, uninstall, undo, commit, and verify jobs.
– Configure advanced options on software distribution profiles.
Given a working IBM Tivoli Configuration Manager V4.2 environment and
customer requirements, build reference models so that inventory scans and
software distributions can be applied to the subscriber lists enforcing the
software states and inventory data elements defined in the reference model,
– Create a reference model and assign subscribers.
– Add, change, and delete inventory scan elements.
– Add, change, and delete software distribution elements.
Given customer requirements to schedule and coordinate activities, configure
the Activity Planner to define, submit, and schedule an activity plan that
meets customer requirements, with emphasis on performing the following
steps:
– Use Activity Planner to define activity, set conditions, and assign targets.
– List submittable activity plans.
– Submit activity plan.
– Schedule an activity plan for execution.


Given customer requirements to manage pervasive devices, create and
configure device object software packages and inventory profiles so that
software can be delivered and inventory information can be collected from
these devices, with emphasis on performing the following steps:
– Create and configure device object software package.
Given a working IBM Tivoli Configuration Manager V4.2 environment and a
set of subscribers, distribute software and perform asset scans against
LAN-attached and mobile clients so that asset data is gathered and software
is installed or removed, with emphasis on performing the following steps:
– Distribute software to desired targets and confirm success.
– Distribute inventory configuration profile.
– Execute an activity plan.
– Configure endpoint-initiated scanner.
Given active distributions and scans, control IBM Tivoli Configuration
Manager V4.2 activities to determine status, cancel activities, and
determine/alter the repeater path so that activities can be successfully
managed, with emphasis on performing the following steps:
– Calculate disk space required for distribution.
– Verify success of scan or distribution.
– Report current status of a distribution.
– Cancel a distribution.
– Determine path that a distribution will follow.
– Alter the path that a distribution will follow.
– View status or details of activity plans.
– Distribute a software package using multicast.
– Move files/software from one endpoint to another.
Given the framework and IBM Tivoli Configuration Manager V4.2 CLIs and
administrative access to the system, start and stop components so that
collectors, oservs, and endpoints can be effectively managed in the
environment, with emphasis on performing the following steps:
– Start/stop oserv.
– Start/stop endpoint.
– Start/stop gateways.
– Start/stop endpoint manager.
– Start/stop collectors.
Given an installed Tivoli environment including IBM Tivoli Configuration
Manager V4.2, perform the tasks necessary to uninstall Tivoli and remove
related information from the databases so that the systems are restored to the
pre-installation state, with emphasis on performing the following steps:
– Uninstall IBM Tivoli Configuration Manager V4.2.
– Remove information in database about removed endpoint.


– Restore from backup.
Given error logs, database schemas, and CLI commands, describe the
troubleshooting procedures so that corrective action can be taken, successful
distributions can be achieved, RIM connections can be established, and the
oserv and other Tivoli components can be traced, with emphasis on
– Troubleshoot TMR and managed node installation.
– Troubleshoot endpoint agent installation.
– Solve RIM connection problems.
– Debug distributions.
– Generate oserv trace.
– Trace a reference model.
– Enable Web user interface tracing.
– Troubleshoot Java install.
– Review Scalable Collection Service.
– Debug activity plan problems using appropriate log files.
– Debug Change Manager problems using logs and traces.

1.3 Recommended resources for study

Courses and publications are offered to help you prepare for the certification
tests. The courses are recommended, but not required, before taking a
certification test. If you wish to purchase Web-based training courses or are
unable to locate a Web-based course or classroom course at the time and
location you desire, please feel free to contact one of our delivery management
teams at:
Americas - tivamedu@us.ibm.com
EMEA - tived@uk.ibm.com
AP - tivtrainingap@au1.ibm.com.

Note: Course offerings are continuously being added and updated. If you do
not see the course(s) below listed in your geography please contact the
delivery management team.

1.3.1 Courses
Course names and/or course numbers vary depending on the education delivery
arm used in each geography. Please refer to the Tivoli software education Web
site to find the appropriate course and education delivery vendor for each
geography.


General training information can also be found at IBM IT Training at:
http://ibm.com/training

Course title: IBM Tivoli Configuration Manager 4.2
IBM Tivoli Configuration Manager provides an integrated solution for managing
complex distributed enterprise environments. Working on top of IBM Tivoli
infrastructure, Configuration Manager integrates Software Distribution, Inventory,
and additional supporting services. This course is designed to cover the
fundamentals of Tivoli Configuration Manager. The information covered in this
course will provide you with the opportunity to master several key skills needed
to perform day-to-day administrative functions. You will also be introduced to
new terminology and concepts associated with administering Tivoli Configuration
Manager.

Course duration: Five days.

Course number : (TV170 - IBM Technical Education Services) | (TV107 -
Education Centers for IBM Software). Course numbers vary depending on the
education delivery arm used in each geography. Please refer to the Web site
below to find the appropriate course number according to the education delivery
vendor chosen.

Geo education page: Worldwide schedules available at Tivoli software education.

IBM PartnerWorld® "You Pass We Pay": This course is approved for IBM
PartnerWorld You-Pass, We-Pay.

Course title: IBM Tivoli Configuration Manager 4.2
IBM Tivoli Configuration Manager provides an integrated solution for managing
complex distributed enterprise environments. Working on top of IBM Tivoli
Management Framework, Configuration Manager integrates Software
Distribution, Inventory, and additional supporting services. This Web-based
course is designed to cover the fundamentals of Tivoli Configuration Manager.
The information covered in this course will provide you with the opportunity to
master several key skills needed to perform day-to-day administrative functions.
You will also be introduced to new terminology and concepts associated with
administering Tivoli Configuration Manager. In a separate module, this course
will present the fundamentals of Tivoli Management Framework, which is the
foundation of many Tivoli Enterprise products. Learning to use Tivoli
Management Framework will provide you with the basic skills needed to work
with Tivoli Configuration Manager. Knowledge of Tivoli Management Framework
terms, resources, and concepts is an important first step in your preparation for
success with Tivoli Enterprise products.


Course duration: Thirty-two hours, self-paced.

Course number : (TIV69 - IBM Technical Education Services) | (TV113 -
Education Centers for IBM Software). Course numbers vary depending on the
education delivery arm used in each geography. Please refer to the Web site
below to find the appropriate course number according to the education delivery
vendor chosen.

Geo education page: Worldwide schedules available at Tivoli software education.

IBM PartnerWorld "You Pass We Pay": This course is not approved for IBM
PartnerWorld You-Pass, We-Pay.

1.3.2 Publication
Before taking test 786 IBM Tivoli Configuration Manager V4.2 Implementation,
the recommended publications to review are IBM Tivoli Configuration Manager
manuals and redbooks.

IBM Tivoli Configuration Manager product manuals
You may want to refer to the following manuals:
IBM Tivoli Configuration Manager: Introducing IBM Tivoli Configuration
Manager, GC23-4703
Provides an overview of IBM Tivoli Configuration Manager and its
components, and uses scenarios to highlight various processes.
IBM Tivoli Configuration Manager: Planning and Installation Guide,
GC23-4702
Explains how to install, upgrade, and uninstall IBM Tivoli Configuration
Manager and its components in a Tivoli environment.
IBM Tivoli Configuration Manager: User’s Guide for Software Distribution,
SC23-4711
Explains the concepts and procedures necessary for you to effectively use
the Software Distribution component to distribute software over local area
networks (LANs) and wide area networks (WANs).
IBM Tivoli Configuration Manager: Reference Manual for Software
Distribution, SC23-4712
Explains advanced features and concepts needed to use and tailor the
Software Distribution component.
IBM Tivoli Configuration Manager: User’s Guide for Inventory, SC23-4713


Describes the Inventory component and the management tasks that you can
perform.
IBM Tivoli Configuration Manager: Database Schema Reference, SC23-4783
Describes the IBM Tivoli Configuration Manager database tables.
IBM Tivoli Configuration Manager: Messages and Codes, SC23-4706
Lists all of the messages produced by IBM Tivoli Configuration Manager.
IBM Tivoli Configuration Manager: User’s Guide for Deployment Services,
SC23-4710
Provides information about the different services provided as part of Tivoli
Configuration Manager.

You may also follow the link below in order to reach the online publications of
IBM Tivoli Configuration Manager:
http://publib.boulder.ibm.com/tividd/td/tdprodlist.html#S

IBM Tivoli Configuration Manager Redbooks
The following are IBM Tivoli Configuration Manager related Redbooks:
All About IBM Tivoli Configuration Manager Version 4.2, SG24-6612
IBM Tivoli Configuration Manager 4.2 is a new product that combines Tivoli
Software Distribution 4.1 and Tivoli Inventory 4.0 into a single product offering
with many new functions, such as integration with Enterprise Directories,
distribution across firewalls, and Device Management. This IBM Redbook
covers the complete functionality and features of IBM Tivoli Configuration
Manager 4.2 with many real-life scenarios and best practices. Some of the
major topics that are covered in the publication are:
– LDAP integration
– Web GUI
– Device Management
– Data Moving
– Firewalls and IBM Tivoli Configuration Manager 4.2
– Native packaging
– Multicast
– Inventory new features and integration with Software Distribution
– Troubleshooting
This book will assist Software Distribution specialists with installing,
customizing, using, and troubleshooting IBM Tivoli Configuration Manager
4.2.
Automated Distribution and Self-Healing with IBM Tivoli Configuration
Manager V 4.2, SG24-6620


This IBM Redbook covers a solution to implement an automated software
distribution and Self-Healing mechanism on top of IBM Tivoli Configuration
Manager Version 4.2. The solution described in this book (referred as the
Solution throughout he book) guarantees the availability of designated
software packages on workstations. The Solution is also backwards
compatible with IBM Tivoli Software Distribution Version 4.1 and Inventory
Version 4.0.
The Solution will extend the benefits of using IBM Tivoli Configuration
Manager Version 4.2 by reducing costs, increasing reliability, and providing
fast delivery. The scripts that make up the Solution are shipped with the book
(on an AS-IS basis), so you can customize the Solution according to your
needs.
We believe the Solution described in this book will be very useful for
customers who are planning to implement a software distribution
infrastructure or are already using IBM Tivoli Configuration Manager Version
4.2 and want to automate the software enforcement/Self-Healing process.
Migration to IBM Tivoli Configuration Manager Version 4.2, SG24-6616
Tivoli Inventory and Tivoli Software Distribution have evolved to become
smarter, faster, and more efficient, since the earlier 3.6.X versions. IBM Tivoli
Configuration Manager Version 4.2 uses all the best features of these
post-3.6 versions and also adds new features and enhancements to create a
powerful deployment, change, and asset management suite. This book
explains both the business reasons and the technical implementation details
for migrating from Software Distribution and Inventory 3.6.X to IBM Tivoli
Configuration Manager Version 4.2.
The topics include:
– Business reasons for migration
– Functional and architectural differences between IBM Tivoli Configuration
Manager and 3.6.X versions of Software
– Distribution and Inventory
– Planning and methodology of migration
– Framework migration
– Migration scenarios
– Package migration
This book will help you in all aspects of migration from Software Distribution
and Inventory 3.6.X to IBM Tivoli Configuration Manager Version 4.2.
Implementing Automated Inventory Scanning and Software Distribution After
Auto Discovery, SG24-6626


This book describes a solution to provide readers with the ability to
automatically install endpoint code and perform inventory scans and required
software distributions on new workstations that have been discovered by IBM
Tivoli NetView®, reducing the time and effort it takes to manually gather and
maintain current information in a distributed environment. Using IBM Tivoli
Configuration Manager Version 4.2 and NetView Version 7.1.3, this solution
will benefit the reader by providing reliability, potential cost reduction, and
rapid time-to-value incentives, which free up administrators and allow them to
focus on actual IT needs.
We provide an overview of the high-level design and architecture, including
the different customer environments where this solution can be applied,
followed by implementation, scenarios, and extending the solution.
This book also covers the IBM Tivoli NetView Integration Module for
Configuration Manager (formerly called Tivoli Integration Pack for NetView)
implementation and scenarios.
This publication will assist customer and business partners’ support staff and
managers, and IBM systems engineers who are involved in Tivoli sales or
implementation services.


2

Chapter 2. Tivoli Management
Framework basics
This provides an overview of the Tivoli Management Framework concepts. It is
important to understand Tivoli Management Framework, because most of the
IBM Tivoli Configuration Manager services depend on the Framework.

We discuss the following in this chapter:
“Components of the basic Tivoli architecture” on page 24
“Tivoli user interfaces” on page 27
“Tivoli resources” on page 29
“Authorization roles” on page 33
“Tivoli profiles” on page 35
“Multiplexed distribution services” on page 39
“Connecting multiple TMR regions” on page 49
“Endpoint login sequence” on page 55
“Firewall Security Toolbox” on page 64
“Installing Firewall Security Toolbox” on page 67

© Copyright IBM Corp. 2005. All rights reserved. 23

Certification study guide for ibm tivoli configuration manager 4.2 redp3946

Certification study guide for ibm tivoli configuration manager 4.2 redp3946

Recommandé

Recommandé

Contenu connexe

Tendances

Tendances (19)

Similaire à Certification study guide for ibm tivoli configuration manager 4.2 redp3946

Similaire à Certification study guide for ibm tivoli configuration manager 4.2 redp3946 (20)

Plus de Banking at Ho Chi Minh city

Plus de Banking at Ho Chi Minh city (20)

Dernier

Dernier (20)

Certification study guide for ibm tivoli configuration manager 4.2 redp3946