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Thank you for your attention. External  | 28/09/2011 | © Robert Bosch GmbH 2011. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights. Bosch Communication Center   Social Media in turism
Despre ce discutam? ,[object Object],[object Object],[object Object],[object Object],External  | 28/09/2011 | © Robert Bosch GmbH 2011. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Ce inseamna Social Media? ,[object Object],[object Object],[object Object],[object Object],Unele aplicatii au viata scurta, altele progeseaza si se integreaza in modelele traditionale de comunicare si business External  | 28/09/2011 | © Robert Bosch GmbH 2011. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights. Comunitati Portal Foto/Video Blog Noutati Referinte Jocuri online ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Facebook – cea mai cunoscuta comunitate online ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business use External  | 28/09/2011 | © Robert Bosch GmbH 2011. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Youtube -  #3 in topul celor mai vizitate site-uri web ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business use External  | 28/09/2011 | © Robert Bosch GmbH 2011. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Twitter – SMS-ul Internetului ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business use External  | 28/09/2011 | © Robert Bosch GmbH 2011. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Social Media schimba regulile comunicarii de la 1:1 la n:n ,[object Object],[object Object],[object Object],[object Object],[object Object],External  | 28/09/2011 | © Robert Bosch GmbH 2011. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.
Si influenteaza puternic afacerile tuturor ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Alexa Traffic Rank, 2010 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cele mai vizitate site-uri web, 2010 External  | 28/09/2011 | © Robert Bosch GmbH 2011. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights. Site-uri Social Media
Tendinte globale in turism ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Confidential  | 28/09/2011 | © Robert Bosch GmbH 2011. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights. Bosch Communication Center Source: ITB Report 2010/2011; World Travel Market Report 2010
Cum putem integra Social Media Bosch Communication Center ,[object Object],[object Object],[object Object],[object Object],External  | 28/09/2011 | © Robert Bosch GmbH 2011. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights. Informatii Procesarea  reclamatiilor Servicii VIP Back office Programe de  fidelizare Ticketing Suport web Solicitarea de servicii speciale Servicii  360 °
Bosch Communication Center   Succes in Social Media! External  | 28/09/2011 | © Robert Bosch GmbH 2011. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.

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Raluca Partenie-Vasiu - Cum sa-ti cresti vanzarile in turism prin social media?

  • 1. Thank you for your attention. External | 28/09/2011 | © Robert Bosch GmbH 2011. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights. Bosch Communication Center   Social Media in turism
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  • 11. Bosch Communication Center   Succes in Social Media! External | 28/09/2011 | © Robert Bosch GmbH 2011. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.

Editor's Notes

  1. Source: http://blogs.law.harvard.edu/amy/2010/01/21/social-media-%E2%80%94-a-definition/ Term Web 2.0 refers back to 2004 but does not refer to new version of www but cumulative changes in the way end users and software developers used the web
  2. Blocked in many places of work Ongoing privacy concerns re sharing of user data Strong local competition in selected markets but dominant social network in eight markets Revenue primarily from advertising (Microsoft exclusive partner for serving banner advertising) 130m unique visitors in May 2010 (ComScore)
  3. Send short messages of 140 characters Receive messages of selected people in real-time Source for user number: http://socialnomics.net/
  4. Windows Live  MSN search engine Baidu  leading Chinese language search engine Blogger.com  free weblog publishing tool from google Sources right box: Sources: detecon, 2010 1. Nielsen, 2008 6. Datamonitor, 2008: UK European leader close to 30m, France and Germany only other countries >20m users 9. eMarketer 09/09)
  5. More than 15 years of experience within the industry and qualified employees as basis for technology driven services