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Power to the SMEs! Empowering SMES to create better eLearning.<br />

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Many of usstumble into this field because we were really good Subject Matter Experts with an aptitude for training. Is that you?<br />

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Have you ever been a SME on an eLearning project?<br />

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At a training department near you, SMEs are handing off their slide decks.<br />

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You’re the ID who has to turn that dump into eLearning.<br />

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You’ve got three short weeks to build it, but there’s too much to do! <br />*Time* ticking away: http://www.flickr.com/people/mike9alive/<br />

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You want a more streamlined process and better eLearning outcomes.<br />

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Help the SMEs see the forest and the trees with three key strategies.<br />

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Define the design process so the SME knows their role and how they fit in. <br />

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First, explain the design and development process. <br />

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Provide a high-level view of the key project milestones.<br />

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Clearly inform them what they need to do and how long it’s going to take.<br />

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Emphasize the importance of face-to-face meetings and workshops.<br />

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Second, help them visualize the inputs and the outputs.<br />

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Show them examples of similar eLearning projects.<br />

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Provide an example scoping document, script or PPT.<br />Initial scoping document<br />Storyboard/script in Word<br />Wireframe storyboard in PPT<br />

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Provide templates for them to work with.<br />

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Third, agree to your schedule and the way forward. <br />

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Agree who is going to do what.<br />

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Check availability and time and set realistic deadlines.<br />

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Closely manage the SME and the process!<br />

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Ask the right questions to get the right content. <br />

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First, understand that your time with the SME is probably limited! <br />

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Even the most committed SME may only have a short block of time.<br />

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How can you get the most out of that time?<br />

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Prepare the top five questions you want to ask. <br />

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Question 1: What are the top five things people must know?<br />

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Question 2: What key steps/processes people must follow to do this right?<br />

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Question 3: What are the five most common mistakes people make?<br />

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Question 4: Can you tell me five case studies or stories about the topic?<br />Storyteller: http://www.flickr.com/people/nickpiggott/<br />

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Question 5: Where should people go for more help and information?<br />

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What key questions do you ask a SME?<br />

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Next, turn the answers into key teaching points. <br />

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These teaching points will drive your design forward.<br />

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Educate the SME on the basics of Instructional Design. <br />

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First, determine if your SME even wants to know more about ID! <br />

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Some SMEs may just not be interested in your ID mumbo jumbo.<br />

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This may be their only training project, so it’s not worth your investment.<br />

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If it is a good fit, proceed…<br />

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If they’re willing, explain basic principles of ID and adult learning. <br />

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Explain the basics of ADDIE (if that’s your model).<br />Analysis<br />Design<br />Development<br />Implementation<br />Evaluation<br />

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Keep it practical with lots of examples.<br />

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Share your learning model and explain why it’s a good approach.<br />This is one model we like to use, but do it your way!<br />

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Share some learning tips.<br />

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Tip 1: The expert no longer knowswhat he knows! Remember the novice.<br />

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Tip 2: Content should be chunked to allow for the constraints of our brains.<br />

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Tip 3: Providing context creates more memorable and sticky content.<br />

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What learning theory or model or tip would you want to share with a SME?<br />

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Create customized job aids.<br />

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And of course, you’ll have more...but keep it simple!<br />

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Finally, provide resources to learn more if they are so inclined. <br />

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You’re a resource! Be a mentor!<br />

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Check out the 60-Minute Masters.<br />http://www.kineolearning.com/60minutemasters/<br />

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Read “Open-Source Instructional Design”.<br />http://www.amazon.com/Source-Instructional-Design-Nathan-Eckel/dp/142763596X<br />

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Access useful tools and resources on MyKineo.<br />http://www.kineo.com/mykineo<br />

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Define the design process so the SME knows their role and how they fit in. <br />

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Ask the right questions to get the right content. <br />

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Educate the SME on the basics of Instructional Design. <br />

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Helping SMEs see the leaves…<br />

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…the trees...<br />

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…and the forest.<br />

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I learned something new today that I think I’ll try out on my next project!<br /><ul><li>Yes!

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No. I knew all of this already.

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Maybe. But I need to know more.</li></li></ul><li>September 30: Build it fast, build it right – Product Knowledge e-Learning<br />October 14: Don’t be tone deaf! Creating tone of voice in e-Larning<br />Register at: http://www.kineo.com/mykineo/<br />

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www.kineo.com/mykineo<br />

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www.kineo.com<br />

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steve.lowenthal@kineo.com<br />cammy.bean@kineo.com<br />