This study uncovers the best practices on how to establish a successful BICC

1. Business Intelligence Competency
Centers – the 2012 Study
Business Intelligence Following the pioneering report in while 8 companies are planning
Competency Center (BICC) 2010, Capgemini proudly presents a on establishing a BICC in the
is a cross-functional new study on Business Intelligence near future.
Competency Centers (BICC). Through • The first BICC in this study was
team with specific tasks,
in-depth interviews and surveys established 3 years ago while half
roles, responsibilities and among 17 major organizations the of the companies with a BICC
processes for supporting study has uncovered experiences and established them in the year
and promoting the effective best practices on how to establish a 2011, indicating a strong growth
use of Business Intelligence successful BICC. in the establishment rate in
across organizations. recent years.
Main findings
(Gartner 2001)
The study reveals that establishing a We have seen that the type of
BICC is an increasing trend in the responsibilities and functions of the
market: BICCs range from very practical tasks,
such as end user support services, to
• 8 of the 17 companies in the
study have established a BICC,

2. www.capgemini.com
highly strategic ones, such as Training and education of solutions
prioritizing BI projects (see figure 1).
Furthermore, the study shows that the Management of starategy
use of specific KPIs is a good way to Prioritization of BI projects
succeed with the BICC.
Consulting to business units
The BICCs in this study have also Architecture: system management
achieved more authority and decision-
Data warehouse administration
making power:
Data model management
• 63% of the all participating
Business Analytics
companies claim that their BICC
sponsor is or should be someone Support/Help desk BI
high up in the hierarchy of the
Management of licences
company, in most cases on
CXO level. Contract management
• Half of the companies with a
0 2 4 6 8 10 12
BICC claim that their BICC’s
decision-making authority Established BICC Planned BICC
includes making decisions about Figure 1: Functions and responsibilities for BICC
which BI solutions should be
developed and establish separate
budgets for BI solutions.
These are referred to as “stereotypes” is to provide readers with useful
The 2010 study identified that most
and include the: templates for finding the right
organizations preferred to follow the
configuration for their own
virtual and centralized BICC
• Strategic BICC organization.
organization model. However, in the
• Operational BICC
2012 study we find a large amount of
• Knowledge network BICC The BICC 2012 study is presented
co-located and de-centralized BICCs
• Standardization BICC and organized as a step by step guide
as well, chosen deliberately to fit the
• Universal BICC to establishing a successful BICC in
main organization structure.
order to provide readers with best-
Each BICC stereotype is described by practice insights from practical market
The 2012 study has also identified the
a frequent set of main responsibilities, experience.
short and long term benefits that
typical organizational model, common
actual BICCs have been able to
benefits and challenges. The purpose
achieve, and presents an analysis of
the cause-and-effect relationships
between them. The top reported
benefits include: ­­
About Capgemini
• Better collaboration between
Business and IT With around 120,000 A deeply multicultural organization,
• Increased use of BI in the people in 40 countries, Capgemini has developed its own way
organization Capgemini is one of the world’s foremost of working, the Collaborative Business
• Better data quality providers of consulting, technology and Experience , and draws on Rightshore ,
TM ®
outsourcing services. The Group reported its worldwide delivery model.
These benefits ultimately result in 2011 global revenues of EUR 9.7 billion.
favorable impacts on revenue, costs Learn more about us at
and organizational efficiency. Together with its clients, Capgemini www.capgemini.com
creates and delivers business and
technology solutions that fit their needs
BICC stereotypes and Rightshore® is a trademark belonging to Capgemini
and drive the results they want.
recommendations
The study has uncovered typical
patterns of BICC configurations
among the respondents in the study. For more information on the BICC study please contact bim@capgemini.com
Copyright © 2012 Capgemini. All rights reserved.
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