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Digital As A State Of Mind - Fernando Alvarez Presents at #CDOSummitNYC

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In case you missed it, here is what Fernando Alvarez, Chief Digital Officer of Capgemini Consulting presented at the CDO Summit in New York today.

Keynote 5: Digital as a State of Mind: Unlocking Big Data Potential and Tackling Digital Disruption
Digital innovation is shaking the core of every industry and incumbents are struggling to respond. Capgemini Consulting’s Chief Digital Officer, Fernando Alvarez, provides insight in to how a ‘digital state of mind’ underlines a successful strategy for responding to digital disruption. Indeed, when it’s a state of mind, digital transformation is an enabler of business transformation.

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Digital As A State Of Mind - Fernando Alvarez Presents at #CDOSummitNYC

  1. 1. Transform to the power of digital Digital as a State of Mind Unlocking Big Data Potential and Tackling Digital Disruption Fernando Alvarez, CDO Summit, NYC, April 2015
  2. 2. Copyright © 2015 Capgemini Consulting. All rights reserved. Times change. Businesses evolve. It’s time for us to make a shift. 2 What we have traditionally done What we need to do to be more relevant to our customers as we move forward
  3. 3. Copyright © 2015 Capgemini Consulting. All rights reserved. My own CDO experience, Client Engagements, and our Big Data Research 3 Capgemini Consulting has conducted a research study on Big Data  Today, there is a lot of talk about Big Data, but very few success stories to match it  Our study sought to find out how companies are implementing their Big Data initiatives  It examined various aspects like Organizational structure, Approach adopted, Data Management, Tools and Technology
  4. 4. Copyright © 2015 Capgemini Consulting. All rights reserved. Big Data: Much Debate, But Success Eludes Most Organizations despite the buzz... Nearly 60% of executives agree that Big Data will Disrupt their industry in the next threeyears of initiatives are “successful”, are “very successful” However, Only of organizations have their initiatives in full- scale production Only And Most initiatives are yet to take off, 13% 27% 8%
  5. 5. Copyright © 2015 Capgemini Consulting. All rights reserved. So What’s Holding Up Implementations? Most organizations are not doing it right... No planned approach Lack of a defined organizational structure No well-defined criteria do not have a well-defined roadmap, with milestones and timelines, in place either have scattered pockets of resources or follow a decentralized model for analytics initiatives Do not have well-defined criteria to identify, qualify and select use-cases Do not have well-defined success criteria (KPIs) to measure the success of their big data initiatives 55% 47% 74% 67%
  6. 6. Copyright © 2015 Capgemini Consulting. All rights reserved. Some Companies are Doing it Right and Tasting Success Comparison of Big Data initiative success rate Criteria for use-case selection Well-defined success criteria Well-defined roadmap Business Unit Analytics team as a distinct profit- making division Centralizes Central team acting as a competence center for Big Data, and coordinating initiatives for all business units Decentralized Separate analytics teams for separate departments Scattered Pockets Ad-hoc, isolated analytics teams 53% 43% 27% 20% Yes No 51% 22% Yes No 53% 29% Yes No 51% 28%
  7. 7. Copyright © 2015 Capgemini Consulting. All rights reserved. Big Data Success Rates Improve with Systematic and Holistic Approaches 7 Security Customer Experience Supply Chain and Fulfillment Management
  8. 8. Copyright © 2015 Capgemini Consulting. All rights reserved. Different Companies Follow Different Organizational Structures…. 8 Scattered pockets Ad-hoc, isolated analytics teams Decentralized Separate analytics teams for separate departments Centralized Single team catering to all analytics needs of the organization BU Analytics team as a profit-making body 20% 27% 43% 53% However, success rates show a clear trend in favor of centralization
  9. 9. Copyright © 2015 Capgemini Consulting. All rights reserved. One Company. One Platform. 9
  10. 10. Copyright © 2015 Capgemini Consulting. All rights reserved. Transforming How Caixa Operates Promote creativity and innovation targeted at customer’s service and efficiency Leadership in retail banking, diversity of operations in business banking B2C B2B Mobile as the face to serve the client with the highest level of quality Experience & Design to Engage Varied Customers Outsourced, Industrialized Processes Mobile Factory Application Development with Focus on Security mCoE End-to-End Mobile Transformation B2E
  11. 11. Copyright © 2015 Capgemini Consulting. All rights reserved. Do you have the right operating model? 11 Effective Governance Model Truly Managed Data Robust Security and Privacy Advanced & Integrated Big Data & Analytics Tools Strategy for Developing Analytics Skill Sets.
  12. 12. Copyright © 2015 Capgemini Consulting. All rights reserved. Thank You 12 Fernando Alvarez Global Chief Digital Officer, Corporate Vice President Capgemini Consulting fernando.alvarez@capgemini.com

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