Glue and sticking together - a story by Capgemini on Yammer

Glue and sticking together

Tom Barton, Capgemini
Connectivity: the competitive edge
28 Sept 2011

Once upon a time…

| Connectivity: the competitive edge
Tom Barton, Capgemini, “Glue and sticking together”
© 2011 Capgemini. All rights reserved. 2

Who, what, where, why, when, how many…?


We are all storytellers


And we are storytellers at work


Head of storytelling


44 years of history
1973
Sogeti, Gemini Computer
Systems and CAP
1962 merged as Cap Gemini 1996
CAP founded in Sogeti. The Group reorganized its
France shareholding and
1975
management structure and 2004
First Annual
adopts a new name and a
Report published. 1991 new logo: Cap Gemini.
Name and logo changed to
1967 Creation of Gemini 2000 Capgemini coinciding with
SoGETI founded by 1978 Consulting resulting from Acquisition and merger with global ad campaign to
Opening of a flagship office in position “The Collaborative
Serge Kampf in Cap Gemini Inc. the merger of five Ernst & Young Consulting
Singapore, marking the first Business ExperienceTM.”
Grenoble, France on established in management consulting to form Cap Gemini Ernst &
steps into Asia.
October 1. Washington DC. firms. Young.

1960's 1970's 1980's 1990's 2000's
1968 1985 1993 1998 2002 2007
Gemini Computer Cap Gemini Sogeti listed First transformation Cap Gemini is included • Sogeti name revived in some Capgemini acquires
Systems Inc. based in on the "Second Market" program of the Group’s on the CAC 40 listing on countries and expanded to others for Kanbay and Indigo,
New York. of the Paris Stock organization, sales the Bourse. Local Professional Services. expanding its offshore
Exchange. approach, methods and • The second major transformation of capabilities in India.
culture, called “Genesis.” the Group’s move to a simpler model
1989 1999 built around Consulting, Technology 2008
Opening of the Cap Gemini is voted and Outsourcing and Local Capgemini acquires Vizuri (UK),
Group University in "European Company Professional services. BAS (The Netherlands) and
France (Béhoust). of the Year" by the • The Board of Directors name Paul Empire (Czech Republic).
European Press Hermelin CEO.
Federation. 2009
Consulting Services becomes a
global entity: Capgemini
• Opening of a new Consulting.
international training and
conference center in France
at Les Fontaines. 2010
Acquisition of CPM Braxis
in Brazil.


A global presence in 40 countries
(As of June 30, 2011)

North America UK & Ireland France Benelux Nordic Countries Central & Eastern
8,925 8,688 20,203 10,452 4,279 Europe 8,396

Canada

United States All over Europe

United People’s Republic
Morocco Arab Emirates of China
Mexico Taiwan
India Vietnam
Guatemala Oman
Philippines

Singapore
Group workforce
Brazil 114,2748
Working offshore
Chile 42,592 Australia
Argentina

Latin America Morocco Iberia Italy India Asia Pacific
8,703 367 4,752 1,762 34,565 3,182

Group Headquarters
Paris, France

A wide range of solutions and services

 Digital Transformation  Supply Chain Management
Capgemini  Strategy and Transformation  Technology Transformation
Consulting  Marketing , Sales & Service
 Finance & Employee Transformation

 Application Consulting  Mobile Technology
 Application Development & Maintenance (AD&M)  Open Source / SaaS
Application  Application Development & Integration / Customer  Software & Quality Management Testing
Software Development (CSD)  Enterprise Resource Planning (ERP)
Services  Application Outsourcing  Co-Sourcing/Multi-Sourcing
 Application Lifecycle Services  Business Intelligence
 IT Transformation: Strategy & Architecture  Portals
 IT/IS advisory, design & transformation services (ITS)  Remote Infrastructure Management
Infrastructure  IT governance services & implementation  Data Center and Infrastructure Services
 Data Center Optimization and Virtualization  Network & Security Services.
Services  Cloud computing – IaaS, Google Apps, Office365, SAPaaS  Workplace Services & Virtualization
 End-to-end full-lifecycle Enterprise Services Management  Storage and data management
 Finance and Accounting
 Research & Advisory Services
Business  Procurement
  Human Resources
Process Supply Chain Management
 Industry specific services for banking
Outsourcing  Customer Operations Management
& insurance
 Management Assurance Services
 Application Management
 High-Tech Engineering
Sogeti  Infrastructure Management
 Testing


We built thetrainline.com


The most sustainable date centre in the world


Saving the MOD £5 billion


6.9 million people submit tax returns online


New ways of working together

 From communication 1.0 to networked communications


Capgemini intranets


Check my mailbox?


Does anyone know where I might find…?


Maybe there’s a newsletter for that…


Finding the right thing is not always that easy


In the real world…


There’s quite a lot to sift through


In house, there are multiple, discrete locations


Yammer launched on 10 Sept 2008…
two people from Capgemini join


In the first month 38 people join
the Capgemini network


The birth of the Capgemini network


October 2008, 22 more people join


March 2009, the 1,000th user joined


Our Yammer code of conduct (on our wiki)


May 2009, we reached 2,000 users


Guidelines for using Yammer, issued by Group CIO

“Yammer is NOT a corporate tool. It is not
administered, and so the access is not
controlled. We have then to consider this space
as some kind of grey zone, between public
internet and intranet. But from a security point of
view, if it is grey, I am afraid it is black.”
June 2009


November 2009: 5,000 users


2010 – 23rd Rencontres


June 2010:
first internal announcements for Rencontres
• Dedicated internal website
• Yammer to play key role in interaction


2010 – 23rd Rencontres


8,500 new Yammer users


August 2010, the Group CEO joins


Open to everyone


Yammer is no longer under the radar


23rd Rencontres gets underway 29 September 2010


Dedicated site integrates Yammer


By the end of Rencontres, there were 14,250 users


By 31 Dec 2010: 18,500 users


July 2011:
we upgrade to the premium version of Yammer


Capgemini is the largest Yammer network
• 30,000 users
• 800 active groups
• 1,000 messages a day


So, what does Yammer give us?


The platform is clear and structured

Name and picture
Settings

News is divided
into My Feed
and Company
Feed

Groups joined Personal
suggestions

Features

Suggestions for
groups


Yammer offers a variety of functions


Available on my mobile


How we’re using Yammer

Riemer K, Diederich S, Richter A, Scifleet S : Tweet Talking – Exploring The Nature Of
Microblogging At Capgemini Yammer’, BIS Working Paper


Requests for information generate quick responses


… and round the clock


Discussions are presented together


Discussions about future trends


Opportunities to share successes


Links to news, particularly industry news


Seek suggestions and ideas


Water cooler chat


... and on a serious note too


Even very personal issues... work/home blurring


Communication in groups for projects

 Transparent project management in real time

 Communication is clearly documented in one place

 No-one is forgotten from communications

 Everyone is up to speed on current status

 Developments are clear and easily understood

 Partners and customers can interact with early failures


What does it all mean for us?

 We are more connected

 Relationships are more easily established and maintained

 We benefit from better, more relevant information


And how do we measure its success?


And it’s not just us…

Professionals engaged in internal enterprise social
networking were 8 to 10 times more likely to stay
with the firm [than those who don’t]
Deloitte Australia


Reflections

 Everyone has a story

 In Yammer, rank is stripped away, and everyone can access

 Ideas are free to roam. And true collaboration can flourish

 Andy Mulholland, our Group CTO, said:
“So now I have a social networking tool, with real time micro-blogging and
current topic searching, and it’s all integrated with email as well as being a
Web Service. At last!”


From an end user

“I have been working for Capgemini for 32 years,
but I can honestly say that the last years have
done more for me in company-binding than the
years before. [Yammer] has made me part of a
global organisation that was never before
possible. And I have spent my time in global
teams before.”


More information

• Tom Barton
tom.barton@capgemini.com
twitter.com/tomsmiled
slideshare.net/capgemini

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Glue and sticking together - a story by Capgemini on Yammer

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