Information Governance: Reducing Costs and Increasing Customer Satisfaction

Information Governance: Reducing Costs and Increasing Customer Satisfaction,[object Object],Chris Cingrani,[object Object],SAP EIM Practice LeadCapgemini,[object Object]

How can an organization reduce costs through ongoing Information Governance?

How can an organization increase customer satisfaction through ongoing Information Governance?Learning Points,[object Object]

Best Practices,[object Object],Overview of the SAP Best Practices for Information Governance v1.0,[object Object],Overview of the Capgemini Best Practices for Information Governance,[object Object]

What We Hear From Our Clients Regarding Data Issues,[object Object],“I have a single instance of SAP, do I need MDM?”,[object Object],“I don’t have a single view of key things like customer, vendor, product, stock.”,[object Object],“I am convinced that I need an MDM solution - should I ‘build’ or ‘buy’ it.”,[object Object],“Who really owns the data? Is it IT or the Business? My Business counterparts want me (IT) to clean up their data!”,[object Object],What we hear in the market,[object Object],“How do I get my business counterparts to take ownership of their data?”,[object Object],“I now have more and more data about consumers, citizens, complaints, sales transactions, web/social activities – if we can harness this we would really be really good.”,[object Object]

Why Does Data Governance Matter?,[object Object],Wisdom,[object Object],Joining of Wholes,[object Object],[object Object]

Data is an Organizational Asset, which is increasingly becoming a Business Enabler rather than merely being stored for administrative purposes

Information is a Product built up of pieces of data that are collected from within as well as outside organizational boundaries

Organizations need to develop a Vision on Data Governance in order to have good control of their organizational information

A Governance Strategy is needed to create awareness, get management support and provide tools to execute Knowledge,[object Object],Formation of a whole,[object Object],Information,[object Object],Connection of Parts,[object Object],Data,[object Object],Gathering of Parts,[object Object]

The Impact of Information Initiatives without Data Governance,[object Object],MDM without Data Governance,[object Object],Leads to un-clear / un-unified / un-approved corporate definitions,[object Object],Leads to unbalanced data quality requirements,[object Object],Leads to lot of ‘transformations’ between environments due to a missing single definitions,[object Object],BI without Data Governance,[object Object],Leads to extra effort in alignment of data structures,[object Object],Leads to publications to unauthorized people,[object Object],Leads to publications of wrong information,[object Object],Data Distribution and Sharing (cloud) without Data Governance,[object Object],Leads to unauthorized distribution of data ,[object Object],Leads to ‘spreading’ of incorrect data throughout the organization or beyond the organizational limits,[object Object],Data Governance is about setting principles on how data shouldbe used and how it is used to support operational growth andhow to maintain that in the future,[object Object]

What Is Information Governance? ,[object Object],Information GovernanceA discipline that includes people, processes, policies, and metrics for the oversight of enterprise information to improve the business value,[object Object],High Value Information:,[object Object],Optimized Business Processes,[object Object],Smarter Business Analytics,[object Object],Timely Mergers and Acquisitions,[object Object],Compliance with Laws and Regulations,[object Object],People,[object Object],Process,[object Object],Policies & Standards,[object Object],Metrics,[object Object]

What Aspects of Information Can Be Governed?,[object Object],Begin with the business goal that is enabled most by quality information.,[object Object],People,[object Object],Information ownership and accountability ,[object Object],Information access (who, when, where, what),[object Object],Process,[object Object],Data handling (creation, updating, deleting),[object Object],Information storing (archiving, security) ,[object Object],Metrics,[object Object],Data quality levels,[object Object],Reporting (who, when, what) ,[object Object],Policies and Standards,[object Object],Data definitions,[object Object],Allowable values,[object Object],Information architecture,[object Object]

Data Governance Overview – 3 Simple Constructs,[object Object],Roles: What roles and responsibilities are needed for, or impacted by data governance?,[object Object],Legislation,[object Object],Jurisdiction,[object Object],Execution,[object Object],Process:,[object Object],[object Object]

For each process, create process flows, list activities and participating roles.Process:,[object Object],[object Object]

For each process, create process flows, list activities and participating roles.Tools: What tools are needed to support processes, store documents, etc.,[object Object],Scope,[object Object],Data Area,[object Object],[object Object],Architecture Area,[object Object],[object Object],Focus Area,[object Object],[object Object],Region,[object Object],[object Object],[object Object]

Traditional Approach,[object Object],Information Centric Approach,[object Object],People,[object Object],People,[object Object],Process,[object Object],Technology,[object Object],Information,[object Object],Process,[object Object],Technology,[object Object],Application & Process centric – information is often an after-thought,[object Object],Information-centric – information across people, process & technology,[object Object],Information is at the Core of Capgemini’s SAP ERP Approach,[object Object]

Reducing Costs: Improved Data Management,[object Object],Rising costs associated with managing data ,[object Object],Lack of policies and processes in place to manage the data.,[object Object],Clients often discuss issues around multiple versions of the truth. ,[object Object],Multiple versions of the truth exist may exist from a duplicate data standpoint, as well as in inconsistent business rules. ,[object Object],Lack of basic Information Governance,[object Object],Lack of a centralized business glossary (or data dictionary) that is readily available to document the single version of the truth within a given data domain. ,[object Object],Lack of an approval process. ,[object Object],How to handle changes to the data definition or business rules?,[object Object],Inability to understand the impact of a change.,[object Object],What other implications the change will have (to data, systems, processes, etc.),[object Object]

Better Decisions: Leveraging Your Data,[object Object],Multiple Versions of the Truth Exist,[object Object],Need a process to address the issues associated with multiple versions of the truth (both with data itself and the definitions of data.,[object Object],Traceability - process and tools to trace back to our business glossary how data is defined and ultimately who is responsible for the data (both from a business and IT perspective). ,[object Object],Customer Satisfaction – Internal and External Customers,[object Object],Internal Customer ,[object Object],Increase satisfaction due to having clear visibility into the data and data definitions,[object Object],External Customer,[object Object],Increased satisfaction may be as basic as not having multiple versions of my account when I call in to place an order,[object Object]

Reducing Costs: Benefits of Information Governance,[object Object],Redundant databases,[object Object],Redundant data tools and BI reporting systems,[object Object],Manual, duplicate data quality checking,[object Object],Duplicate external data vendors providers,[object Object],Business process inefficiencies ,[object Object],© MCV LLC,[object Object]

The Business Case for Data Governance,[object Object],The main benefits of being in control of your data: ,[object Object],Increased Revenue ,[object Object],[object Object],Reduce Time to Market,[object Object],[object Object],Increase Productivity,[object Object],[object Object],[object Object]

Capgemini’s Data Centric Framework:Data Governance and Stewardship,[object Object],Business value and value longevity are driven from business decisions that are traceable back to reliable facts generated from repeatable processes. The dimensions of Data are:,[object Object],Data Governance Activities,[object Object],5,[object Object],Metrics – meaningful for improvements to the processes, define objectives for the technology and reward the organization for adherence.,[object Object],1,[object Object],Processes – to provide consistency, understanding, transparency and accountability.,[object Object],5,[object Object],1,[object Object],DataGovernance,[object Object],4,[object Object],2,[object Object],4,[object Object],Technology – to help enforce standards, policies and delivery of information at the time and place of need,[object Object],2,[object Object],Operations – that are predictable with controls for quality and drivers for operational decisions,[object Object],3,[object Object],3,[object Object],Organization – to execute the processes with the technology for business value realization and operational improvements.,[object Object],Governance coupled with tools are the key to creating and delivering a healthy data lifecycle.,[object Object]

If Collaboration is Key – What Should My Organization Be Doing?,[object Object],Traditional Approach,[object Object],Information is shared via email or spreadsheets,[object Object],Lack of an audit and decision trail,[object Object],No change management,[object Object],Unable to track progress of the data conversion/definitions,[object Object],Processes are available, but unable to manage this process,[object Object],A New Approach – Best Practices for Information Governance,[object Object]

Best Practices for Information Governance,[object Object],Key Requirements for an Information Governance Solution,[object Object],Collaborative Environment,[object Object],Ability to provide role and project based security,[object Object],Project Management capabilities,[object Object],Approval process for data objects and data definitions,[object Object]

SAP Best Practices for Data Migration Architecture,[object Object],SAP,[object Object],Target Environment,[object Object],Data Staging and Test Environment,[object Object],Legacy Data Environment,[object Object],Loading,[object Object],Performance Analysis,[object Object],Dashboards and Business Reporting,[object Object],Flat Files/,[object Object],Excel,[object Object],Staging Area,[object Object],Pre-Built load routines for SAP Objects,[object Object],Databases,[object Object],Data Services Platform,[object Object],Name Parsing,[object Object],Business Validation Rules,[object Object],Files,[object Object],Extract & Profile,[object Object],IDocs,[object Object],SAP ,[object Object],Configuration ,[object Object],Extraction,[object Object],Address Parsing & Correction,[object Object],Applications,[object Object],Automatic SAP Config Validation,[object Object],Validate & Load,[object Object],Cleanse,[object Object],Transform,[object Object],Material/Product Parsing,[object Object],Matching,[object Object],XML,[object Object],Reconciliation,[object Object],Transform,[object Object],Data into SAP structure,[object Object],Transparency, Communication and Governance ,[object Object],SAP Business One,[object Object]

SAP Best Practices for Information Governance in Data Migration v1.0 (PILOT),[object Object],Key Features:,[object Object],Information Governance,[object Object],Data Dictionary provide a collaborative environment through which project teams and business users can document and govern key metadata associated with their business data. ,[object Object],Data Conversion Inventory for Data Migration allows for the cataloguing of data objects that will be converted into your SAP environment.,[object Object],Best Practices Repository for Data Migration, Data Quality and MDM provides a variety of best practices documents, links, that are aligned with SAP’s ASAP Methodology.,[object Object],Extend the Best Practices for your Organization provides the ability to add additional business areas, source and target system information, and other key data metrics that will allow you to monitor and measure Information Governance in your SAP and non-SAP systems.,[object Object]

SAP Best Practices for Information Governance in Data Migration v1.0 (PILOT),[object Object],Key Features:,[object Object],Project Management,[object Object],All information management initiatives require a good project management framework in order to ensure successful delivery. In order to support projects, the following core capabilities are included:,[object Object],CRM, ERP, HCM, Information Governance and Data Quality Project Plans,[object Object],Assign Planned & Non-Planned Tasks to Users,[object Object],Support the Register of Issues & Risks,[object Object],Defect Tracking,[object Object],Status Reporting,[object Object]

SAP On-Demand Java-Based Application Development PlatformRapidly Develop Applications in the Cloud,[object Object],[object Object]

Configurable access controls and authentication schemes guarantee the security of customer data

Information Governance: Reducing Costs and Increasing Customer Satisfaction

Information Governance: Reducing Costs and Increasing Customer Satisfaction

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Information Governance: Reducing Costs and Increasing Customer Satisfaction

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