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Stedin operates in the Dutch Energy market and is responsible for the handling of all metering in the industry and houses.
Due to new regulations around Smart metering the number of metering replacements increase with a factor 10-100 the coming years. Up until two years ago work management for changing meter is mostly done by hand, and very error prone. The DSL system will be responsible for the work order management. This presentation describes Stedin, the project case, how it was implemented by Capgemini with Oracle BPM, and what the lessons learned were.